Security Computer Operator

Christopher L. Foster

Columbus, OH Metropolitan Area 614-***-****

************@*****.*** www.linkedin.com/in/christopher-l-foster/

Senior Physical Security Specialist

Ensure facilities and people safe and secure

Protect personnel and property from damage or harm by overseeing badge access, security controls and audits, preventing unauthorized access to facilities, equipment and resources, and ensuring alarm and surveillance systems, access control panels, and other interdependent systems / subsystems are working as required. Solve problems through strong interaction and communication with varied technical groups. Enjoy partnering with team and staff as approachable and thoughtful achiever with desire to see company and people succeed.

Compliance

Security Process Development

Policies and Procedures

Access Control and Administration

Leadership

Mentoring

System Recovery

Presentations and Reports

Closed-Circuit Television (CCTV) Surveillance

Client Service and Focus

Internal / External Support Coordination

Professional Experience

IBM, Columbus, OH 2008 to 2020

Physical Security Support

Administered database for provisioning badge access requests, revalidations, quarterly reviews, and visitor access to large data center. Processed 100s of requests annually and oversaw 1000’s of reference documents in Physical Access Control Tool (PACT) database. Reported data for 50+ audits per year and delivered 50+ presentations per year for audits and briefings.

Secured compliance with IBM and customer requirements by analyzing IBM’s 9 US commercial data centers supporting 100+ IBM strategic outsourcing customers.

Traveled periodically to the data centers to perform required annual and quarterly testing.

oEnsured security measures and systems were working properly and verified operation of doors, emergency alarms, cameras and other.

Delivered satisfactory results for all 50+ annual audits by directing audit communications, presentations and work with auditors and compliance teams.

oLead project developing an enhanced physical security process on the global review team.

oEnhanced security processes were adopted by all IBM physical security groups around world.

Saved time and travel costs by installing remote mantrap bypass PIN code system that allowed updating of codes remotely, collaborating on project with team lead.

Oversaw critical access to data center, meeting service level agreement (SLA) for vital repairs and service by verifying and processing technician requests to add or remove access in timely manner, confirming entry justification.

Maintained continued access and support after corporate restructure and downsize from 7 to 3 security specialists by assuming additional responsibilities.

Delivered information to leadership for effective decision making, presenting in executive briefings for current and potential clients and giving overview presentations of physical security services that team provided to IBM commercial data centers.

Christopher L. Foster ************@*****.*** Page Two

IBM (Continued)

Directed security guard contractors, managing purchase orders (POs) and reviewing invoices for repairs and services.

Verified employees knew how to operate systems, providing one-on-one instruction.

oBoosted safety and security by establishing and coordinating alarm codes, keeping record of access to codes.

Supported service requests on owned systems and assured timely resolution of issues by responding to phone, email, voicemail, verbal, and written work orders (WOs) as point of contact (POC), issuing and tracking WOs, and working closely with vendors.

Additional Position:

Computer Operator 1999 to 2008

Ensured integrity of Mainframe and sever system(s) performance, including elements for availability of resources and performance of subsystems / alternate platforms, jobs, customer information control system (CICS) and end users by performing system and application recovery activities.

Resolved problems and implemented changes by coordinating internal and external support

Performed mainframe IPLs and server reboots to implement change requirements

Reviewed and adhered to documented procedure critical to job and audit requirements

Assisted internal and external support with problem resolution and change implementation.

Provided leadership during times when manager or team lead not available

Education

Bachelor of Science in Technical Management (BSTM), DeVry University, Columbus, OH

Associate of Applied Science (AAS), Electronics, DeVry Institute of Technology, Columbus, OH

Professional Development

IBM badges:

Big Data Foundations - Level 1

Data Science for Business - Level 1

Data Science Foundations - Level 1

IBM Blockchain Essentials

Enterprise Design Thinking Practitioner

IBM Agile Explorer

Python for Data Science

Udemy

-SQL Masterclass: SQL for Data Analytics in progress

Technical Skills

Microsoft (MS) Office Suite - Word, Excel, Outlook, and PowerPoint Lotus Notes and Sametime

Cisco WebEx Slack Mozilla Firefox CCTV AutoCAD Multi-Line Phone System MS windows MS Edge

Military Experience

US NAVY, Honorable discharge

Affiliations

Member, American Legion

Member, DeVry Alumni Network

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