Customer Care Executive

RESUME

T M JAMEEL AHAMED E-mail: ********@*****.***

Mobile: +91-920*******

Career Objective

To obtain a position & work in a highly professional environment, that will enable me to use my strong organization skills. Being an optimist, I am willing to learn new things and enhance skills and knowledge where I can contribute to the growth of organization. Career Summary

Working as Sr Customer Care Representative with 5+ years of experience. Where I handle approximately 80-120 Inbound calls per shift to resolve complex customer inquiries.Committed to providing exceptional customer care through efficient management. Skill Set

Functional Knowledge : MS Office

Operating Systems : Windows 7 & 10

Professional Experience

Employer : Conneqt Business Solutions Limited

Position Held : Sr Customer Care Executive

Location : Ballari (Karnataka)

Duration from : July 2014 - Present

Role Description

• Assist to customers with inquiries concerning product navigation, content, research advice, billing/account and first line technical support

• Ability to listen, empathize, and effectively handle challenging customers in a professional and pleasant manner with a positive attitude

• Ensure customers get accurate and timely updates and resolutions while meeting key performance indicators

• Raise problem tickets for reported customer problems, monitor for resolution in a timely manner, rectify and escalate as appropriate

• Make independent decisions to resolve customers issues with strong problem solving and analytical skills

• Utilized Siebel software for data entry of customer service information for accuracy and quality control to maintain records of all customers interactions Educational Qualifications

Bachelor of Commerce

University : Techno Global University - Shillong, Meghalaya Year of Completion : June 2017

Marks scored :71.6 %

Areas of Expertise and Achievements in Work Area

• Assist with training new hire employees and showing how to navigate through systems and programs that advisors use on a daily basis.

• Assisted as SME when required.

• Topper for meeting all KPI’S more than 40 months till now

•Excellent organizational skills to meet the required deadlines

• Awardee of BPO Star performer for outstanding performances

• Work Prioritization & Ability to grasp new learnings quickly

• Able to work under pressure and independently

Personal Details

Father’s Name : T M Dadapeer

Nationality : Indian

State : Karnataka

Date of Birth : 15th September 1992

Gender : Male

Marital Status : Married

Languages known : English, Hindi, Kannada.

Address : Jawari Street Near, Yaseen Sab Masjid Cowl Bazar, Ballari - 583102

Declaration

I hereby declare that the above written particulars are best of my knowledge and belief. Date :

Place : Bangalore (T M JAMEEL AHAMED)

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