Manager Sales
Resume:
CURRICULUM VITAE
JOHN MATTHYS BOOYENS
SUMMARY:
PLEASE DO NOT CONTACT MY CURRENT EMPLOYER WITHOUT MY CONSENT Qualifications BSc Mathematical Science (Majors: Mathematics 3 and Statistics 3) BCom (Hons) Econometrics (Majors: Economics and Econometrics) Current Employment Risk Manager – Student Loans, Debt Collection and Investments
(Company – Available on request)
Previous Employment Managing Executive – Student Loans (Invictus Education Group- International Hotel School and SAE)
Previous Employment Managing Executive – International Hotel School (Pretoria Campus) Previous Employment General Manager – Financial Services – Regenesys Business School Previous Employment Head of Enrolment Services – Pearson Education Group Previous Employment Process Office Sales Manager (Student Loans) – CTI Education Group Higher Education
Previous Employment Deputy Principal – Rosebank College (AdvTech Group) Previous Employment Head of Management School – Lyceum College Higher Education
Previous Employment Educator and Subject Head: Mathematics – Elspark High School Mathematics Grade 8-12; Business Studies Grade 11; CAT Grade 11 Previous Employment Facilitator (Homeschooling) – Kempton Park Educational Centre Previous Employment Educator: Mathematics and Physical Science Grade 8-11
Previous Employment Various Managerial Roles in Research and Product Development, Management Information Systems. Standard Bank of South Africa Previous Employment Branch Manager – GuardBank Unit Trusts Previous Employment Skills Planning Researcher – ESCOM Physical address : 17 Fletcher Crescent
Witkoppie Ridge
Boksburg
1459
Postal address : Same as physical address
Work status : Currently employed
Telephone number : 079-***-****
Cellular phone : 079-***-****
E-mail address : adiqn3@r.postjobfree.com
PERSONAL DATA
Surname : Booyens
First Names : John Matthys
Identity number : 690**********
Date of birth : 10th April 1969
Sex : Male
Marital Status : Married with one child
Drivers license : Yes, code 08
Nationality : South African
Home language : Afrikaans
Other language : English (speak, read, write
And understand) – fully bilingual
Military commitments : None
Criminal offences : None
EDUCATIONAL QUALIFICATIONS
Last school attended : Goudrif High School
Germiston, Gauteng
(1982 – 1986)
Highest standard passed : Matriculated with 70% aggregate Subjects passed : English, Afrikaans, Biology,
Science, Mathematics and
Geography
Distinctions obtained : Biology
Prizes and awards : Academic colours (Std. 8)
For distinctions in Biology,
Science and Geography
Leadership roles : Class prefect – Std. 7,8 & 9
Prefect – Std. 10
Group leader Afrikaans Christian Missionary
Committee (ACMC) 1986
Extramural activities : ACMC – 1982 to 1986
Boys Drill Squad : 1984-1986
Culture Committee : 1986
HIGHER EDUCATION
University attended : Rand Afrikaans University
(RAU)
Gauteng (1987-1992)
Degrees obtained and major subjects
Passed : B.Sc. (1987-1990)
Mathematics 3
Mathematical Statistics 3
B.Com. (1990-1991)
Economics 3
Econometrics 3
B.Com (Honours) (1992)
Econometrics
Micro Economics
Macro Economics
Monetary Economics
Economic Development
Distinctions : Physics 1
Computer Science 1
Economics 1
Mathematical Statistics 1
Mathematics 2
Mathematics 3
Econometrics 3
Micro Economics (Honours)
Monetary Economics (Hons)
Awards and prizes : (a) RAU Bursary (by merit)
1987, 1988, 1991, 1992 and
1993
(b) Escom bursary : 1989-1990
(c) Appointed as one of the
Top 10 postgraduate
Students, incl. M.Com Graduates (1992)
EMPLOYMENT HISTORY (CURRENT)
Name of company : Invictus Education Group
(International Hotel School and SAE)
Type of company : Higher Education
Current post : Managing Executive (Student Loans)
(01 January 2019 – Current)
Main Job Functions:
• The main objective of this role is to reduce the drop off rate of students between registration and enrollment by securing financial aid in the form of a student loan or alternative methods of funding.
• Overall sales management of the Student Loan Department (International Hotel School and SAE).
• Liaison with Financial Institutions (banks) to secure financial options for students, i.e. student loans and/or alternative funding models.
• Establish and maintain effective working relationships with outside providers, administrators and staff.
• Liaison with external fund providers (Fundi and Manati Alternate Funding) to implement student funding alternatives for students.
• Relationship building and ongoing customer service support to 4 International Hotel School campuses and 2 SAE campuses.
• Implementation of student funding projects to ensure that registered students enroll and complete their studies.
• Management reporting – statistics and trend analysis of student loans and the implementation of various initiatives to salvage the business.
EMPLOYMENT HISTORY (PREVIOUS)
Name of company : The International Hotel School
Type of company : Higher Education
Current post : Managing Executive (Pretoria Campus)
(01 March 2017 – 31 December 2018)
Purpose:
The Managing Executive is responsible for the expansion of their business unit (campus) whilst maintaining the academic integrity of the school. Key Outputs:
1 Customer (Student / Parent / Sponsor) Management 1.1 Student recruitment
1.2 Management of drop-out rate
1.3 Management of throughput rate
1.4 Parent / sponsor interventions
1.5 Innovative student activities
2 Staff Management
2.1 Staff development
2.2 Employment equity
2.3 Staff retention
2.4 Staff morale
2.5 Performance management
2.6 Communication
2.7 Team emphasis (support and guidance)
2.8 Strong leadership
3 Academic Programme Management
3.1 Staff competence (appropriate appointments)
3.2 Control of the examination process in line with the school’s policies and procedures
3.3 Innovation to maintain a leading edge within the education sphere
3.4 Ensure adherence to all academic policies and procedures 4 Infrastructure Management
4.1 Classrooms, practical and demonstration kitchens, computer laboratory, resource centre, student lounge, offices, public areas
4.2 External areas
4.3 Student residence (if applicable)
5 Financial Management
5.1 Preparation of the campus Budget and Forecasts 5.2 Debt management
5.3 Financial reporting
5.4 Control of campus procurement, including Petty Cash expenditure
5.5 Meeting deadlines
5.6 Accountability for financial performance of business unit 6 Sales & Marketing
6.1 Sales Management of Consultants
6.2 Student Recruitment
6.3 Effective roll out of Sales & Marketing Plan
6.4 Sales Presentations to prospective customers
6.5 Accountability for Sales Targets/Budgets
EMPLOYMENT HISTORY (PREVIOUS)
Name of company : Regenesys Business School
Type of company : Higher Education
Current post : General Manager: Financial Services
(01 September 2015 – 28 February 2017)
Objective:
To grow and manage the financial services division into a formidable and competitive market player that generates a risk weighted return above the cost of capital. The roles and responsibilities of the General Manager (Financial Services) are as follows: Products, Systems and Processes:
1. Formulate business strategies and plans
a. Loans and bursaries - internal as well as external b. Investment Products – expand on existing and develop new ones c. Financial Products – new loan and bursary type products 2. Maximise the organisation’s ability to achieve its strategic goals with a focus on enabling a professional, achievement focused organisation
3. Develop and implement sales plans, forecasts and budgets across all products and channels in close cooperation with the Chief Financial Officer. 4. Develop and implement new investment and financial aid products in conjunction with the CEO for MYWealth Investments.
5. Develop and manage marketing plans, channels and collateral material 6. Ensure the effective and efficient processing of applications (student loans and investment products)
7. Oversee IT requirements and systems (online student loan application and investment product facilities)
8. Manage delinquent debtors and minimise credit losses. 9. Build and implement systems and processes to gather the necessary data for reporting to Regulatory bodies
Compliance and Governance:
1. Ensure governance and legislative compliance especially regarding the provision of investment advice and the extension of credit and to retain our NCR and FSB licence. 2. Preparation of Credit committee meeting packs, secretariat function relating to minutes of meetings and decisions taken.
3. Implementing and monitoring processes that review and track operational risks across the Financial Services division
4. Keeping abreast of regulatory and industry development impacting the Financial Services environment
5. Development and implementation of appropriate organisational and divisional policies and procedures to meet organisational and regulatory requirements. 6. Monitoring of SLA benchmarks, KPAs and risk metrics and reporting breaches 7. Reviewing internal control reports
Leadership and Management:
1. Provide strong leadership and management to the division 2. Ensure ongoing customer relationship management throughout the division. 3. Manage Human Resources requirements, performance, development and engagement. 4. Lead and promote a strong internal service culture, ensuring a service delivery approach. Manage budgets and finances in accordance with Regenesys policies and requirements Relationship building:
1. Establish and nurture personal client relations 2. Establish and develop partnerships with financial and investment institutions 3. Establish and develop relationships with key role players and regulators of the financial services environment such as the NCR etc
EMPLOYMENT HISTORY
Name of company : Pearson South Africa
Type of company : Higher Education
Current post : Head of Enrolment Services
(01 January 2015 – 31 August 2015)
Main Purpose:
Responsible for planning, organizing, assigning, and directing the management of Enrolment services. This also includes International Student Support, Loans, Bursary funding and Transfer/Accommodation Office.
Key Responsibilities
● Direct and manage new and current business (rollover) with regards to students and sponsors requirements
● Establish and maintain effective working relationships with key relevant stakeholders such as, administrators and staff
● International office: Plan direct and implement a strategy for all international students, ensuring that all requirements for international students are in place.
● Plan, direct, coordinate, workflow conjunction with finance, sales and student support.
● Management and leadership of student support and the the continuous improvement of the customer experience.
● Tactical emphasis is on customer care, quality management, workforce planning, recruiting, coaching and training.
● Implement Performance metrics which includes call efficiency, low abandonment rate, high conversion rates, staffing utilization.
● Increase use of resources and adaptation of new proven technologies to increase efficiency, and achievement of metrics.
● Actively contribute to the overall company operational targets as well as the daily business decisions.
● Support both inbound and outbound support and service
● Contribute to the development and delivery of a superior customer experience at each touch point across the customer value chain, from first touch point to alumni
● Ownership of all Customer Enquiries through to the successful resolution and close out of queries
● Deployment of professional communication skills across the team
● High-level understanding of all business systems and processes, control files and business rules to ensure the effective handling of all customer enquiries to meet specified KPI’s
● Ensure the successful implementation and on-going support of all customers through the development of a customer experience model with service metrics aligned to strategies and global frameworks
● Define and communicate Service Levels in line with business priorities and Strategy
● Ensure the deployment of effective CRM principles, procedures and reporting
● Manage in-house training events for the team in conjunction with the Head of Training around system upgrades, existing and new products; together with the implementation of continuous improvement of all workflows
● Close collaboration with all Pearson teams to ensure the effective resolution of enquiries plus that all staff is equipped with the relevant understanding of factors that could influence a successful customer experience
● Work towards achieving measurable proof of efficacy of all products and services and foster a culture of evidence-based decision making through embedding efficacy and research in broad strategy and planning, and in how products and services are conceptualised, developed, marketed, sold and delivered
● Conduct ongoing market analysis and research to understand the competitive landscape, trends and opportunities
● Actively manage call centre resources to meet the seasonal fluctuations in call volumes
● Set-up appropriate reporting processes to ensure relevant stakeholders have visibility of progress.
● Create an environment conducive to the immediate response to all customer complaints received directly or indirectly, with service levels exceeding the customer expectations
● Manage and lead team to deliver according to the agreed Direct Delivery strategy
● Work collaboratively, innovatively and supportively with colleagues across the business matrix to drive excellence and profitable revenue growth
EMPLOYMENT HISTORY
Name of company : CTI Education Group
(Pearson Education)
Type of company : Higher Education
Current post : Process Office Sales Manager
(Student Loans)
(01 Augustus 2011 – 31 December 2014)
Main Job Functions:
• The main objective of this role is to reduce the drop off rate between students registering and enrolling by securing financial aid in the form of a student loan or alternative methods of funding.
• Overall sales management of the Student Loan Process Office Department (CTI and MGI – South Africa as well as Africa) with a total staff compliment of 70.
• Liaison with Financial Institutions (banks) to secure financial options for students, i.e. student loans and/or alternative funding models.
• Establish and maintain effective working relationships with outside providers, administrators and staff.
• Liaison with external fund providers (Eduloan and Vela Learning Foundation) to implement student funding alternatives for students.
• Relationship building and ongoing customer support service management to 12 CTI Campus Directors, Sales Managers and the Midrand Graduate Institute (MGI).
• Implementation of student funding projects to ensure that registered students enroll and complete their studies.
• Management reporting – statistics and trend analysis of student loans and the implementation of various initiatives to salvage the business (preventing registered students from considering studying with other tertiary institutions).
EMPLOYMENT HISTORY (PREVIOUS EMPLOYMENT)
Name of company : Rosebank College
Type of company : Higher Education
Current post : Deputy Principal
(1 September 2010 – 30 June 2011)
Resigned from Rosebank College
Main Job Functions:
Human Resources
• Recruitment & management of Staff (incl. Independent Contractors, casuals & Fixed Term Contractors).
• Performance management of full time / contracted staff & evaluation of Independent Contractors & casuals.
• Manage the implementation of probation for new appointed employees.
• Ensure the performance appraisal process is adhered to within the reporting structures.
• Manage own performance against mentorship programmes & submit monthly report to Principal.
• Responsible for development plan for staff & Independent Contractors & the administration thereof.
• Responsible for succession planning.
• Manage leave, overtime, sick leave, absenteeism & travel claims.
• Manage & motivate study assistance applications.
• Casual employment plan for bursary students.
• Ensure all newly appointed staff attends induction.
• Ensure a motivated & productive workforce.
• Process all claims.
• Advise on the allocation of performance bonuses & salary reviews.
• Deal with resignations.
• Report staff misconduct/ incapacity.
• Ensure management team follows a fair & correct procedure in counseling/ discipline of their employees.
IT
• Ensure the management of information & interface responsibilities with the other areas of operation.
• Manage the security of computer facilities.
• Access control through Student cards / visitors book.
• Ensure software & TV licensing are in place.
Academic / School of Business (SOB)
• Academic delivery of programmes & material on campus.
• Academic queries & requests within policy otherwise escalate to National for IIE approval.
• Ensure IIE approval of lecturers.
• Ensure lecturers attend lecturer meetings monthly, lecturer workshops & lecturer orientations.
• Manage cost effectiveness of lecturer rooms & independent contractors, invigilators & tutors with the timetable.
• Manage the graduation process.
• Ensure the academic integrity of data on the CMS.
• Ensure the assessment process is applied with integrity, consistency & fairness.
• Responsible for document compliance regarding foreign students / lecturers.
• Responsible for intercampus transfers & credit applications.
• Managing the SOB portfolio & targets through the SOB Manager.
• Signing of SOB certificates.
• Resolve problems from students, lecturers & parents.
• Manage academic relationship & requirements of External Institutes programs enrolled for.
• Ensure complete documentation required on student file for registration & graduation requirements.
Student Support
• Drive the student support through the Student Support Manager.
• Manage the bursary application & selection process.
• Library resources.
• Community engagement process.
• Liaise with recruitment agents / potential employers to place graduates.
• Motivate lecturers to advance in their own development. Student Interface
• Report student misconduct & ensure that a fair & correct procedure in counseling / discipline was followed.
• Manage daily queries via management team.
• Attend monthly SLB meetings.
Deadlines, Delegation & Escalation
Manage the interaction between:
• The Campus & National Office
• Sites & Advtech Head Office support services
• The Campus & other campuses & other Tertiary brands Attend scheduled telecons within functional area
In addition to these typical duties, may perform other duties as assigned and required. Marketing
Ongoing liaison with the Marketing Manager in terms of marketing initiatives – how to promote the Rosebank College brand awareness of the campus.
Debtors Management
Management of bad-debt accounts in consultation with the Finance Department on campus. EMPLOYMENT HISTORY
Name of company : Lyceum College
Type of company : Distance Learning – Higher Education Position held : Head of Management School
(1 August 2009 – 30 August 2010)
Main Job Functions:
• Manage new programme design, development and implementation.
• Validate programme assessment strategy.
• Manage programme maintenance.
• Programme quality and regulatory management (SETA’s and programme accreditation).
• Relationship management with industry.
• Appoint contract lecturers.
• Manage subject exemptions.
• Manage school-based advisory committee and contribute to Academic Board.
• Support sales team with possible corporate sales.
• Review examiner and moderators reports.
• Report on throughput rates of school.
• Draw up programme development and maintenance budget per school.
• Develop assignment and memo per allocated subject per cycle.
• Develop exam script and memo per allocated subject per cycle.
• Monthly meetings with all staff in school (including contractors).
• Conduct study material review every second year.
• Quality control.
• Actively participate in CHE audit process.
• Examiner for: Economics, Quality Management, Project Management and Business Communication
• Moderator for: Business Research, Entrepreneurship, Fleet Management Outsourcing, Full Maintenance Leasing, General Management, Marketing and Sales Management, Marketing Management 2, Marketing Management 3, Organizational Behavior Fleet, Personnel Management, Public Relations 3, Sales Management, Short term Rental Management and Statistics.
EMPLOYMENT HISTORY
Name of company : Hoërskool Elspark
Type of company : Educational Institution
Post held : Educator and Subject Head: Mathematics
(6 September 2008 – 31 July 2009)
Main Job Functions:
Teaching Mathematics Grade 12, Mathematical Literacy Grade 11, Mathematics Grade 8, Business Studies Grade 11 and Information Technology (IT) to Grade 9 learners. Taught Computer Applications Technology to Grade 11 in 2008.
Member of AMESA: The Association for Mathematics Education of South Africa EMPLOYMENT HISTORY
Name of company : Impak Onderwys Dienste
Type of company : Educational Institution (Homeschooling) Current post : Facilitator/Educator
(14 July 2008 – 30 August 2008)
Main Job Functions:
Teaching Mathematics to Grade 9-11 learners, Economics Grade 10, as well as Physical Science to Grade 7 to 11.
Reason for Leaving:
A better career opportunity.
EMPLOYMENT HISTORY
Name of company : Wordsworth High School
Address of company : 4 Wordsworth Road
Farrarmere
Benoni
Type of company : Educational Institution
Current post : Educator
(16 May 2008 – 20 June 2008)
Main Job Functions:
Teaching Mathematics to Grade 8, as well as Physical Science to Grade 10 and 11 learners. Reason for Leaving:
A better career opportunity.
EMPLOYMENT HISTORY
STANDARD BANK OF SOUTH AFRICA
(August 1998 – January 2008)
Name of company : Standard Bank of South Africa
(SBSA)
Address of company : Standard Bank Centre
5 Simmonds Street
8th Floor
Type of company : Financial – Retail Banking
Position held : Manager: Measurement and Analysis
Credit Service and Support
January 2005 – June 2007
June 2007 – January 2008 (Manager, MIS)
EMPLOYMENT HISTORY CONTINUES
Name of company : Standard Bank of South Africa
(SBSA)
Address of company : Standard Bank Centre
5 Simmonds Street
8th Floor
Type of company : Financial – Retail Banking
Position held : Manager – Distribution Quality Control and Assurance (Integrated Distribution Planning)
October 2003 – December 2004
Main Job Functions:
Responsible for developing control standards for the process of establishing new POR’s (Branch, Service Centre, Auto Bank E’s and ATM’s) and for maintaining a distribution network of high quality ambient impact. Integrate Retail Bank Vision and strategic goals, various business unit strategies, segment value propositions and the distribution network strategy in the assessment process of quality control. Create a comprehensive understanding of new processes, procedures, operations, compliance regulations and practices of staffing to enable an integrated approach towards developing and managing standardization controls for monitoring the condition of the distribution network. EMPLOYMENT HISTORY CONTINUES
Name of company : Standard Bank of South Africa
(SBSA)
Address of company : SBSA Eastgate Branch
Eastgate Shopping Centre
Entrance 7, 1st Floor
Type of company : Financial – Retail Banking
Position held : Senior Customer Consultant
April 2003 to September 2003
To: 1] provide support, in the form of MIS, analysis and reports in the attainment of the credit objectives of Provinces 2] ensure that suitable performance measurement and controls are in place 3] analyse the monthly performance, identifying problem areas and recommend actions for improvement 4] assist in the process of educating the various stakeholders in understanding the relevance and importance of the credit MIS/KRA’s 5] Co-ordination and management of financial budget of the area
o Timeous delivery of KRA targets, MIS and monthly reports o Consistently accurate monthly reporting
o Early identification of problem areas
o Quality and standard of MIS, reports and the analysis produced o Monthly analysis resulting in greater understanding of branch, area and provincial performance o Effective controls which operate as designed
o Able to successfully explain and comprehend all issues relating to the Credit MIS and KRA measures in place
o Distribution and controls in terms of co-ordinating actions and feedback relative to the monthly MIS and tracking process
o Value added contribution in terms of advice/support Main Job Functions
I was primarily responsible for the sales and service function of the various retail products for the SBSA Eastgate Branch. I had 6 sales consultants reporting into me. I reported directly to the Branch Manager. The job further entailed the monitoring of the monthly and yearly sales budgets by ensuring that the necessary sales tactics were put into place and that the client base was provided with the required customer service.
Prior to joining the Eastgate Branch, I formed part of the South Eastern Gauteng Academy, reporting into the Provincial Office (June 2002 – March 2003). This was a job rotation programme within the retail branch network with a specific career stream in mind, i.e. Branch Management. The appointment to the Eastgate Branch as Sales Manager was done on a medium term basis. EMPLOYMENT HISTORY CONTINUES
Name of company : Standard Bank Collective Investments
(SBCI)
Address of company : 7th Floor
5 Simmonds Street
Johannesburg
Type of company : Collective Investments
Unit Trusts and Linked Products
Position held : Manager – Research and Development
(January 2001 – June 2002)
Reason for leaving : Merger between Standard Bank and Liberty Collective Investments
Main Job Functions
I reported directly to the Senior Manager (Research and Development) of SBCI. I was primarily responsible for the research and development of both entities under the SBCI umbrella, namely, Standard Bank Unit Trusts and Standard Bank Linked Investment Services (SBLIS). This entailed the development of new and competitive products as well as the research of industry competitors. Project Management of ad-hoc projects also formed a major part of my Key Result Areas. EMPLOYMENT HISTORY CONTINUES
Name of company : Standard Bank Unit Trusts
Address of company : Ground Floor
5 Simmonds Street
Johannesburg
Type of company : Unit Trusts
Position held : Manager – Special Projects
(1 Aug 1998 - 30 Apr 1999)
(4 Jan 2000 – December 2000)
Main Job Functions
I reported directly to the Managing Director of Standard Bank Unit Trusts (SBUT). I was responsible for the research and development function of SBUT, which included the development of new products as well as any other initiatives, which required research. In addition to this I was a member of the Strategic Committee (STRATCO) who primarily dealt with strategic planning and the development of new initiatives.
I was directly involved in the project management and research of the following four Unit Trust Funds offered by SBUT.
They are : European Growth Fund
Science & Technology Fund
Managed Flexible Fund
Financial Services Fund
In addition to these funds, I also assisted in the development of a Guaranteed Product for SBUT. As mentioned above, the Strategic Committee consisted of the Director of Collective Investments, the Managing Directors of SBUT and SBLIS, Senior Managers and other Divisional Managers. The committee met every six weeks to discuss progress and to brainstorm (through workshops) new ideas of improving the business with the ultimate aim of “Getting Big Fast” in mind. I formed an integral part in these workshops, as new initiatives had to be investigated and implemented by me. I worked very closely with the Marketing Manager as well as the IT Manager in order to implement a new concept. It was also required from me to liaise with other divisions within the Bank as well as external bodies. I would normally (as a first step) compile a proposal for the Managing Director of SBUT, which consisted of the following:
• Project Overview
- Objective setting
- Timing
- Critical Resource Requirements
• Background
- Reason for project
- Research undertaken
• Business Proposal
- System Features (IT Requirements)
- Product Features
• Feasibility Study
• Competitive Equivalent in the Market (Competitor Analysis)
• Anticipated Impact
• Legal Requirements
• Action Plans
In addition to the above, our Strategic Plans were compiled in such a manner that we looked at:
• Executive Summary
• Industry Overview
- Background
- Changes in Legislation
- Profitability
- Customer Requirements
- Technology
- Distribution
- Expected Developments for the new year/s
• Situational Analysis
• Competitor Analysis
• Product Benefits to Clients
• Target Markets
• Advertising Strategy and Tactics
- Objectives
- Plans and Mediums to be used
- Budgets
- Frequency
- Message and Positioning
• Promotional Strategy
• Channel Strategy and Tactics
• Service Strategy and Tactics
• Business Merit and Viability
• Key Financials
• Key Output
All information that we required to compile these plans was obtained by group meetings and workshops and by delegating responsibilities to various key players in order to obtain the necessary information. Before we finally implement an overall Strategic Plan for the company, each individual key player would be required to present to the STRATCO committee their individual plans for the year and get approval. This involved a lot preparation and investigation into each individual area and required a great deal of
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