Manager Service

Experience:

Sway – Westlake Hills, TX

Assistant General Manager

*/****-*/**** (Laid off due to Covid)

Ran monthly FOH full staff meetings

Hosted a weekly hospitality and food/beverage book club for staff

Trained incoming service managers

Full kitchen training on all stations

Helped in the kitchen on prep or during service as needed

Cocinas y Calaveras - Los Angeles, CA

Senior Manager

5/2017-4/2019

Manager at several locations within the growing company

Training included 2 months of working every station in the kitchen

Handled all scheduling including cost projections

Updated training materials alongside menu changes

Wrote weekly reports concerning sales and labor

Reported monthly inventory

Wolf/Beefsteak - Los Angeles, CA

General Manager

1/2016-5/2017

Opened both restaurant concepts within 6 months of each other

Managed construction and opening

Hired and trained all FOH staff

Wrote training/service manuals

Set up inventory and payroll systems

Set up POS system (Aloha) and OpenTable

Curated the wine program

Oversaw P&Ls and adjusted where necessary

Achieved LA Magazine’s top 10 restaurants

Plant Food + Wine - Venice, CA

General Manager/Company Beverage Director

2014-2016

Assisted with design

Managed construction and opening

Hired and trained all FOH staff

Wrote training/service manuals

Set up inventory and payroll systems

Set up POS system (Focus) and OpenTable

Created an organic/vegan wine and low-proof cocktail program

Acted as a liaison between the restaurant and its culinary academy

Taught a wine class as part of the academy’s curriculum

Consulted on design and beverage programs of restaurants yet to open

Buceo 95 – New York, NY

General Manager/Wine Director

2013-2014

Responsible for the wine program including selection, ordering, staff training, and acting as sommelier

Developed a new cocktail program focusing on Spanish ingredients

Worked with the Chef to analyze food costs

Oceana – New York, NY ***New York Times *Michelin

Manager

2012-2013

Maintained the standards of this high-volume, Michelin starred restaurant

Oversaw the 150-seat dining room, 80-seat patio, 60-seat café, two bars, and four private dining rooms seating a combined 100 guests

Oversaw the Maitre D, efficiently mapping each service to properly utilize the space and optimize flow

Assisted the Chef as an expediter in times of heavy volume

Sfoglia – New York, NY **New York Times

Manager/Wine Director

2011-2012

Created steps of service and new protocol and ensured that they were followed

Responsible for the wine program including selection, ordering, staff training, and acting as sommelier

Reported weekly inventory with P & L breakdown

Worked directly with the chef to create menu descriptions and allergy charts

Convivio – New York, NY ***New York Times *Michelin

Manager

2010-2011

Oversaw standards of service for this Michelin Star restaurant

Acted as sommelier, which included creating and serving on-the-spot pairings for tasting menus

Managed the host team to ensure proper seating

Functioned as liaison to the kitchen, updating daily menus with the chef

Organized inventory and ordering of FOH and BOH materials

‘inoteca vino, cucina e liquor bar – New York, NY

Wine Director/Manager

2008-2010

Accountable for all wine selection, ordering, inventory and cost evaluation for this 500 bottle all Italian list

Ensured staff knowledge of the wine list with regular tasting and exams

Served as sommelier in a high-volume environment

Centro Vinoteca – New York, NY *New York Times

Manager/Wine Director

2006-2008

Handled the unique task of working with a celebrity chef (Anne Burrell)

Created steps of service and new protocol and ensured that they were followed

Responsible for the wine program including selection, ordering, and acting as sommelier

Created and taught a weekly wine class for this restaurant and its sister

Other Skills:

Efficient with MS Office

Fluent in MICROS, RPower, Aloha, Focus, Resy, and OpenTable

Extensive knowledge of wine, spirits and cocktails

Trained in CPR and basic first aid

ServSafe Manager Certification

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