Service Representative

ANGELINA HANY

n Address: *** Park Plaza Dr, Secaucus, NJ 07094 n Mobile: +1-727-***-****

n Email: adipl1@r.postjobfree.com n DOB: 02/12/1990

OBJECTIVE

Seeking a career in a progressive organization where I can utilize my skills, knowledge and experience in serving employees and customers and achieving targets and objectives within a challenging role that allows for advancement and growth

PROFESSIONAL EXPERIENCE

AL RAMZ CORPORATION – ABU DHABI, UAE

Associate HR Admin- October 2018 – November 2019

Provided assistance and advice to all employees on the implementation of HR strategies and policies.

Collected, updated and maintained employee data, performed required HRMS file updates and maintenance.

Ensured accurate calculation and processing of working hours of employees for all departments.

Arranged for required data and input for payroll, coordinated with employees, approvers and Finance team to ensure the timely disbursement of Payroll and benefits.

Drafted letters to employees leaving the business, calculated any outstanding holidays and benefits and coordinated with Finance team with regards to their EOS settlement.

Prepared quarterly management reports by collecting, analyzing and summarizing data.

Assigned as a focal point with the internal audit team to developing an understanding of HR related processes within the Company.

Ensured compliance with HR policies and procedures and worked to resolve compliance issues according to Company policies and applicable local labor laws and regulations.

Provided HR admin support to other HR shared Services Staff when required.

UNION NATIONAL BANK – ABU DHABI, UAE

Customer Service Representative- July 2017 – October 2018

Attracting potential customers by answering product and service questions; suggesting information about other bank’s products or services.

Resolving product or service problems by clarifying the customer’s complaint; providing appropriate solutions and alternatives within the time limit.

Assisting customers with routine bank account related requests such as; fund transfers, inquiries about bank deposit products and service charges, ATM and debit card usage and limits, funds availability etc...

Building sustainable relationships and trust with customer accounts through open and interactive communication.

Updating customer information in the customer service database.

Ability to multi-task, able to handle multiple duties and responsibilities without sacrificing quality of work.

CREDIT AGRICOLE EGYPTE – ALEXANDRIA, EGYPT

Relationship Officer- November 2014 – November 2016

Responsible for achieving a set of monthly targets.

Responsible for developing new relations, selling and cross-selling bank's products.

Received and responded to customer service account inquiries on account balances, transaction details, statements and fees and charges.

Arranged daily activity to maintain continuous productivity.

Assured best quality of after sale service delivered to the clients and handled all problems and complaints using professional techniques.

Abided bank's policies and procedures by being responsible for handling all technical and operational tasks within the customer service department in an organized way.

Implemented snap checks for the main cash vault on a monthly basis.

Participated in building the branch action plans.

Assured positive team spirit between the crew using various methods and skills.

Used, applied and monitored control methods to assure proper handling of duties and tasks through periodical checks.

BRITISH SCHOOL OF ALEXANDRIA – ALEXANDRIA, EGYPT

Teacher Assistant - August 2012 - October 2014

COURSES & TRAININGS

Human Resources Management Course

Institut D'Administration des Entreprises de Poitiers (I.A.E)

Poitiers University, France – March 2011

Bank Audi SAE- Alexandria, Egypt

Summer Internship Program – July- August 2010/ August- September 2011

French Studies Diploma

Diplôme d’Etudes En Langue Française (DELF B1) - August 2006

EDUCATION

Chartered Institute for Securities and Investment (CISI)

Part 1- UAE Financial Rules and Regulations- March 2019

Master of Economy and Management

Institut D'Administration des Entreprises de Poitiers (I.A.E)

Poitiers University, France - September 2011- July 2012

Specialty: Business and Management- Grade: Good

Bachelor’s degree of Economy and Management

Institut D'Administration des Entreprises de Poitiers (I.A.E)

Poitiers University, France - September 2008- July 2011

Specialty: Management- Grade: Good

Bachelor of Commerce- Business Major – French Division

University of Alexandria, Egypt – 2012

Specialty: Business Administration & Management- Grade: Good

High School Degree - French Private School

Institution Sainte Jeanne Antide – Alexandria, Egypt

TECHNICAL & PROFESSIONAL SKILLS

Language Skills:

English: Fluent spoken and written

French: Good spoken and written

Arabic: Mother Tongue.

Computer Skills:

ICDL Certificate

Microsoft office full package

Professional with Internet Applications

Other Skills:

Self-organized, Self-motivated, creative, cooperative, ambitious, work under rough conditions with very good communication skills.

Extra-Curricular Activities:

Member and Leader of MEJ D'Alexandrie "Mouvement Eucharistique Des Jeunes"

Charitable Activities in Upper Egypt

Reading: It gives you other perspectives and widens one's limits.

References are available upon request.

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