Scrum Master, Product Owner, Business Analyst, UAT Lead

Deepak Kizhakatra Jayan

Email: adipk1@r.postjobfree.com

Mobile: +1.310-308 (1959)

Information Technology Specialist

CAREER SUMMARY

Project Lead Manager, UAT Lead Manager, Senior Business Analyst, Scrum Master and Product Owner with more than 10 years of experience. An excellent understanding of the Software Development Life Cycle (SDLC), Software Test Life Cycle (STLC) and Agile Methodologies.

CORE COMPETENCES

Strong at Auto Finance domain - Originations (Financing and Lease) and Servicing of Agile Processes.

Experienced in working in Manufacturing (High Tech) and Retail domains.

Excellent understanding of Software Development Life Cycle (SDLC), Software Test Life Cycle (STLC) and in depth knowledge of QA concepts & methodologies.

Excellent in Product and Project Management, QA Management (UAT Test Lead and QA Test Lead) alongside Team Management and client coordination with effective business communication

Outstanding knowledge in Loan Origination System (RouteOne, LOS), Servicing Systems (ALFA, V8) and Products & Pricing System (PPA).

Experienced in working with OEM Partner Enablement portals.

Experienced in creating Business Requirement Documents, User Stories, EPIC's and troubleshooting deployment/test environment issues.

Experienced in planning, testing and delivering enterprise-level solutions under challenging conditions.

Proficient in Microsoft Power Automate/Microsoft Flows, PowerPoint and presentation skills.

Possessive of in-depth knowledge in Agile Project Management Methodologies (Scrum and Kanban), and Scaled Agile (SAFe Agile Framework).

Experienced in applying a wide variety of well-documented patterns and techniques for filling in the intentional gaps left in the Scrum/Agile approach.

Highly skilled in ERP tools - Oracle E1, CRM – Salesforce and CMS – SharePoint, Confluence.

Experienced in working with teams across geographies and business units.

Experienced working in a fast-paced, collaborative and cross-functional environments.

Excellent decision-making experience under challenging conditions.

PROFESSIONAL EXPERIENCE

Scrum Master/Product Owner/UAT Lead, Infosys Limited, Texas, U.S., 2013.08 - Present

Project 1: Product Owner/Senior Business Analyst, Toyota Financial Services, Texas, U.S., 2017.08 - Present

Creating Epics and User Stories based on Business Insights.

Managed 5 member teams across US/Canada and India.

Providing an Agile Development Team and Stakeholders with vision and direction

Translating features into user stories within the team’s backlog.

Providing backlog management and performing Impact analysis.

Solving the impediments during Scrum Meetings (internal impediments) and Scrum of Scrums (SoS – external impediments) which help in achieving the sprint goal.

Collaborated and motivated a cross-functional team of designers, developers, testers and others to develop, execute, and release in alignment with product roadmaps.

Providing overall management, planning, and execution of UAT.

Assisted with release level plans related to schedule, scope and resources

Created and maintained the solution vision, roadmap, and backlog of work through the project's life cycle.

Responsible for coordination of Lexis Nexis and Experian Credit Bureau (Precise ID implementation) for data setup.

Performing impact analysis with all downstream systems to make sure changes won’t impact the regular Business.

Identifying Risk Enhancements with the risk team to manage fraud activities.

Managing the creation, review, sourcing, and preparation of UAT Test Data and Plans.

Automating Business Process and Flows using Microsoft Power Automate.

Worked with the stakeholders to develop metrics to manage and track benefits, adoption and risks to operations.

Project 2: Scrum Master/ UAT Lead, Toyota Financial Services, California, U.S., 2016.09 –2017.05

Creating Epics and User Stories based on Business Insights.

Conducting Agile Ceremonies (Daily Standup, Backlog Grooming, Sprint Planning, Retrospection).

Analyzing the functional specifications and provided the baseline for the documents.

Preparing test coverage metrics, test data, test case, and GAP Analysis.

Managed Infosys QA team comprises of 2 onsite (US) and 3 offshore (India) members.

Mentoring teams based on project requirements and assigning tasks and tracking the progress of teams.

Solving the impediments during Scrum Meetings (internal impediments) and Scrum of Scrums (SoS – external impediments) which help in achieving the sprint goal.

Responsible for coordination of Business, TransUnion Credit Bureau (Synthetic Fraud implementation) and Equifax Credit Bureau (Employment Verification) for data setup.

Providing a preparation plan based on the number of resources identified.

Estimating test case preparation timeline based on the test cases identified.

Performing automation feasibility analysis and supporting executing of system integration testing.

Reviewing defects and facilitating defect triage meetings and preparing data migration testing plan.

Project 3: Senior Business Analyst/QA Manager, Microsoft Inc., Redmond, U.S., 2013.08- 2016.08

Dealt with enhancement requests using Agile Scrum Methodology

Enabled authoring and rendering SharePoint environments.

Managed 6 members of Automation and Manual teams working in US and India.

Involved in the testing of Microsoft Partner Portal (Partner Enablement), OEM Training Zone, OEM Portal.

Involved in the data migration testing from SharePoint 2010 to SharePoint 2013 for Microsoft Partner Enablement portal.

Developed test data to minimize the test data preparation efforts.

Involved in troubleshooting of Content Deployment Jobs, Variation Propagation Jobs, and creation of Hierarchies on SharePoint.

Coordinated with Microsoft Product Support team for SharePoint to troubleshoot and possibly resolve Out of Box issues.

Performed Code Reviews for test case reviews and test automation scripts.

Responsible for coordination of Business, Engineering, Operations, and AvePoint Teams.

Reviewed deployment guides of various SharePoint applications and provides signoff on deployment guides before using them for Production Deployment.

Involved in UI, Functional, Regression, and Performance Testing.

Part of day to day Agile ceremonies.

IT Consultant, Logica (CGI), Chennai, India, 2011.02- 2013.06

Software Engineer, Kacper Technologies Pvt. Ltd, Bangalore, India, 2010.08- 2011.01.

SKILLS – SOFTWARE PROFICIENCY

1.Technology : SharePoint/MOSS 2010, 2013, Confluence, .Net

2.Test Management Tool : HP ALM, Team Foundation Server (TFS), MTM, VSO

3.Agile Management Tools : Atlassian JIRA, MS Visual Studio Team Services (VSTS)

4.Bug Tracking Tool : Mantis, QC v10.0, Microsoft Test Manager (MTM)

5.Performance Tools : Visual Studio, Load Runner, JMeter

6.Scripting Language : Java Scripting, PowerShell, XML.

7.Database : Access, SQL 2012, MySQL and Cassandra (Basics)

8.ERP Tools : Salesforce, Oracle E1

9.Data visualization Tool : Tableau, MS Power BI

10.Modeling Tool : UML (Unified Modeling Tool), Visio

11.Version Control : SVN, CVS, Git and TFS

12.Project Management : MS Office (PowerPoint, MPP, Word, Excel, Visio)

13.Workflow : Microsoft Power Automate

EDUCATIONAL BACKGROUND

2020-2021: Master of Business Administration (MBA), Information Technology Management.

Western Governors University

2005-2009: Bachelor of Technology (B.Tech) in Information Technology.

Anna University

ADDITIONAL SKILLS

Strong at SharePoint 2010/2013 Testing, Business Process Testing, User Acceptance Testing, and Performance Testing.

Good experience in writing Epics and User Stories.

Exceptional team and project management skills.

Sufficient knowledge in migration testing of Lotus testing to SharePoint, preparing Business Requirement Documents and Functional Documents, writing SQL Scripts, creating data flow diagrams using MS Visio, and experience in Performance Testing using Visual Studio

Efficiently experienced in various Content Management Systems like Sitecore, Documentum, and Atlassian Confluence.

CERTIFICATIONS

2019.10: SAFe 5 Advanced Scrum Master Certification - Scaled Agile, Inc.

2019.08: SAFe 5 Product Owner/Product Manager Certification - Scaled Agile, Inc.

2019.05: SAFe 5 Agilist Certification - Scaled Agile, Inc.

2011.12: ISTQB Foundation Level - Indian Testing Board (ITB)

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