Manager Customer

Galman, Kenneth A.

091********/091******** l adip1a@r.postjobfree.com

Muntinlupa City, 1770

To be part of a social-dynamic company that will provide hands-on training for aspiring trainers or quality analyst.

Proven experience providing customer support in busy call center environments.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Strategic-relationship and partnership-building skills -- listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.

Professional Experience:

Amtec Global Solutions Inc - Recruitment Specialist L2 – July 2020 – Present

As a Recruitment Specialist I am responsible with End-to-End recruitment process.

From Sourcing to Candidate on-boarding.

Source candidate with the use of different jobs boards such as; Monster, CareerBuilder, ZipRecruiter, and Smartsearch.

Knowledge with different sourcing style as boolean,and keywords sourcing.

Familiarity with google x-ray, can do Passive sourcing through LinkedIn.

Conducts General Interviewing with candidates to Identify 5(five) key thing, Skills, Travel/Location, Opportunity, Availability, and Money, these are essentials before presenting a Job to a potential candidate

Handles an average of 4-5 requisition on a daily basis, from entry level skills worker to high level IT jobs.

Participates on daily meeting, job discussion, priority setting, and goal setting

PSG Global Solutions – Senior Recruiter III – April 2018 – July 2020

As a Talent Acquisition Specialist, I have an in-depth knowledge on candidate sourcing and database management. I focus on different industries including Manufacturing, Life Sciences, IT, Healthcare staffing and Engineering for processing and placements.

Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.

Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews

Sets up interviews between candidates and hiring managers

Is involved in recruiting passive candidates, through phone calls, emails and general relationship-building

Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions

Handles IT Requisition from entry level until Manager Level IT positions

Strong background with sourcing using different methods such us; passive sourcing using Boolean and Google x-ray

Familiarity with different technology used for pre-screening candidates

Accenture Philippines Inc. January 2015 – December 2017

Accenture: Alinta Energy - Customer Service Representative August 2017 – December 2017

Front-liner for a Utility Company from Australia servicing both Electricity and Gas for new and existing customer

Provides assistance for payment extension, arrangement and bill dispute

Assist customer for moving in and moving out and sets up an account for potential customers.

Accenture: Google ConsumerOps – Dsat Analyst – January ’17 – August ‘17

Reviews and audit all DSAT Calls from both Play and Hardware lane under the project – categorizes each Dsat Call under the 5 Major DSAT Drivers provided by the client

oAgent Driven DSAT

oProduct Driven DSAT

oPolicy Driven DSAT

oProcess Driven DSAT

oOther/Customer Driven DSAT

Attends weekly call calibration for both lanes and provides feedback for the site

Trained SME on our Cebu site and also assisted the project during their Go live week

POC for both Manila and Cebu Team and generates report that is needed on Weekly, Monthly, and Quarterly Business Review for the Project

Also, part of the engagement team within the project.

Accenture – Verizon – Project Order Manager – June ’16 – January ‘17

Project Manager for Commercial and Industrial Customers who would like to have internet services on-site

Provides End to End assistance to customers from welcome call until the last site has been activated

Sends weekly update for every site may it be on a pending status, Completed or site cannot be activated.

Accenture – Washington Gas - Customer Service FO – January ’15 – June ‘16

Provides Customer Service for New and existing customer who have Natural Gas Service with the company

Assist Customer with Bill Dispute, payment arrangement, move in/move out and raising a Service Order for Customer

Has been appointed as team’s POC every time that our Team Lead/Junior Team Lead is not around

Answers team’s queries regarding the accounts that they are handling

Also, provides support for new hires who’s in their nesting period

Part of the Engagement team within the team.

Stream – Convergys – Sprint Telesales – Sales Specialist – May ’13 – January ‘15

Sales Specialist who assists new and existing customer who would like to have a new phone line and/or upgrade their phone to a newer model

Inbound sales for a Telco Company in the United States that provides unlimited data, Text and Calls within US customers

Also acts as the team POC during weekend shift

Provides the management an Hourly Performance Update regarding the number of Sales for New Line, Upgrades, and Accessory sale within the day.

Education:

Bachelor of Science Major in Psychology

Pamantasan ng Lungsod ng Muntinlupa ‘2013

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