Business Analyst
Resume:
Pattie Stennett
Dallas, TX
ROLES:
Business Analyst
Workday Consultant
Sr. Administrative Assistant
Billing Analyst
Risk Consultant
METHODOLOGIES:
SDLC
Waterfall
Iterative
Agile
Workforce Management
SAFe
TOOLS:
MS Office
Visio
SharePoint
MS Project
Jira
Clarity
ServiceNow
Workday
SQL
CERTIFICATION:
SAFe, Scrum Master
EDUCATION:
Bachelor’s in Business Administration- Management
UT – Arlington, Arlington, TX
EXPERIENCE SUMMARY:
A SAFe Certified Scrum Master with vast experience in Business Analyst. Exceptional ability in gathering business requirements in both Agile and/or Waterfall environments. Aiming to utilize my strong prioritization skills and analytical ability to achieve the goals of your company. Holds a Bachelor’s in Business Administration Management
CORE COMPETENCIES:
• Requirements Gathering & Analysis
• Risk Management
• Project Management
• People/Performance Management
• Analytical Thinker
INDUSTRIES:
Consulting
Medical
Mortgage
Auto Finance
CHRONOLOGICAL SUMMARY OF EXPERIENCE
Chime Solutions – Business Analyst 09/19-Current
•Identify and analyze business problems and define the scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate.
•Tracked business objectives that the client wants to accomplish and turn those into requirement statements
•Managed project documentation (implementation plan, issues log, process maps, etc.) and documents process flows and gaps. Assess, research, analyze and document sponsor/ stakeholder needs.
•Supports the Project Manager in planning, executing, controlling and closing phases
•Develop and maintained strong relationship with business partners and internal/external
•team members
•Implemented key Citrix Server Updates that in turn returned an associate adherence rate of
•95% of more than 80% of the associates
•Key participant in all scrum activities, including Kickoffs, Daily Standup, Grooming and
•Planning Sessions and Retrospectives
•SME for all things CS PRO
•Responsible for Jira Hygiene and admin task
Robert Half Staffing Agency- Workday Consultant 03/2019-07/2019
•Conducted discovery sessions with client to determine pain points and diagnose how Workday can provide value
•Worked directly with client and/or functional consultants to confirm requirements, consider design alternatives, facilitate discussions and ultimately drive requirements sign-off. Evaluated, communicated and coordinated the technical impacts of application configuration decisions.
•Created detailed system integration specifications, field mapping, and system process designs.
•Developed, test and deploy integrations required to meet business requirements.
•Facilitated knowledge transfer and educate clients on developing and operating interfaces to
•and from a SaaS platform.
•Tracked issues and risks communicate status and escalate concerns to project management.
OneSource Virtual - Business Analyst 01/2017-02/2019
•Identified and analyzed business problems and define the scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate.
•Take business objectives that the client wants to accomplish and turn those into requirement statements
•Managed project documentation (implementation plan, issues log, process maps, etc.) and documents process flows and gaps. Assess, research, analyze and document sponsor/ stakeholder needs.
•Supported the Project Manager in planning, executing, controlling and closing phases
•Developed and maintained strong relationship with business partners and internal/external
•team members
•Key User Experience Analyst(UAT) and Workday SME
•Responsible for tracking small enhancement and features within salesforce for workday
•software request
•Status Reporting to IT and Management
•Data Mapping
•Communicating with key stakeholders to flush out the business needs and/or ask
•Key participant in planning sessions, stand ups, grooming and retrospectives
•Creating User Stories for features and small enhancements
UT Southwestern Medical Center - Sr. Administrative Assistant 04/2015-12/2016
•Managed files, provided customer service, wrote correspondence and arranged meetings and conferences.
•Championed multi-tasking of multiple projects and lines of business and maintained a consistent flow of progress.
•Maintained sub-ledgers and ledgers for various accounts, including reviewing expenditures and encumbrances, reconciling accounts, and ensuring appropriate use of funds.
•Completed and coordinated complex projects and reports as assigned by supervisor, which may require significant contact with other departments and outside organizations and use of various computer software applications.
•Coordinated travel; updated calendars with travel itinerary; reconciled and processed monthly travel and expense reimbursement reports.
LIQUID ENVIRONMENT SOLUTIONS- Billing Analyst 01/2014-12/2014
•Provided internal and external support with updated reports and current notes using company databases and specialized accounting software.
•Initiated a daily work management program to team mates to help with time management.
•Managed daily office operations by organizing, planning and prioritizing workload, performing administrative activities and training and developing new staff.
•Researched and reconciled any discrepancies with payments received, batches posted and bank balances.
•Created reports to detail aging and participated in weekly meetings with senior management to formulate steps to resolve past due balances.
CORNERSTONE\ VOLT STAFFING- HR BENEFITS Administrator 03/2013-04/2013
•Conducted benefits orientations; follow up on benefits enrollment to ensure employees are well informed of current practices and administrative processes.
•Verified the calculation of the monthly premium statements for all group insurance policies and maintained statistical data relative to premiums, claims and cost.
•Coordinated workers compensation claims with a carrier to follow up on multiple claims.
•Processed and administered all leave-of-absence requests, including medical, personal, disability and FMLA.
Carlisle & Gallagher – Risk Consultant 11/2011– 01/2013
•Provided AML and SAR review report analysis investigations to make recommendations for potential harm and Fraud.
•Liaised between and provide presentations to federal regulators, senior management and stakeholders.
•Coordinated risk assessments of major business initiatives, new products, and system changes to ensure appropriate controls were applied.
•Developed and implemented risk reporting tools; adapted existing database software, spreadsheets, complex valuation models and other programs to meet departmental or end user needs.
•Partnered with corporate communications to publish guidelines and to maintain the Investor Relations section of the company website.
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