Customer Quality

ANKIT CHANDRA

E-mail: adioba@r.postjobfree.com

Mobile: +91-844*******

PROFESSIONAL SUMMARY

Professional with 1.4 years Tech Mahindra Experience in Paytm Process as CSA.

Again I re-joined the same organization in OYO Process as CSA with 1 year experience.

Experience in E-Commerce domain.

Expert in understanding and resolving problems.

Expert in working pressure situations.

Proficient in delivering high quality result.

Good knowledge of Microsoft office.

Proactive in team building activities and participated in meetings.

Identifies opportunities for innovation and offers new ideas.

WORK HISTORY

Associate Consultant in Tech Mahindra Ltd. Jan 2018 to Jan 2020.

TECHNICAL SKILLS

SYSTEM : Windows 7, Windows 8 and Window 10

LANGUAGES : Core Java, HTML

DATABASE : SQL Server 2005

PROJECT SUMMARY

1) CLIENT : OYO

EMPLOYER : Tech Mahindra Ltd

PLATFORM : Life Line, CRS, Fresh desk, Outlook365.

DURATION : Jan. 2018 – Jan 2020.

KEY RESPONSIBILITIES: -

Responds to customer inquiries by understanding inquiry using the tools and, reviewing previous inquiries and responses.

Coordinate with customer and provide assistance through calls and email and resolved all queries.

Manage everyday work activities and informed supervisor appropriately.

Analyze all issues of customer and provide effective resolutions.

Full filled the KRA’s (Key responsibility area) of the client.

Ensure and maintain effective professional relationships with client and supervisor.

Managing large amounts of emails in a timely manner.

Identifying customer’s needs clarify information research every issue and providing solutions.

Meet personal quantitative targets everyday as per client request.

Manage the quality score (Internal or external) as well as csat score as per project requirement.

Follow up with the Internal and external team for closure of new issues.

ACHIEVEMENTS

Got Bravo and Spot Award for best performance in Team from Tech Mahindra Limited.

Client Appreciation for excellent work.

Got best performer of the year award from Tech Mahindra Limited for speed, accuracy and ability to do work under great pressure.

Achieved Bravo and Spot award for best in the productivity with 100% quality from Paytm Client.

EDUCATIONAL QUALIFICATION

B-Tech (2012-2016)

PERSONAL DETAILS

DOB : 15-Jul-1995

Marital Status : Single

Hobbies : Surfing Internet

Languages Known : English, Hindi

DECLARATION

I do hereby declare that the information furnished above is true to the best of my knowledge.

PLACE: NOIDA ANKIT CHANDRA

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