PMO Director / Program Manager

MITESH VASHEE

*** * ****** ** ** PASO, TX ***** adinlh@r.postjobfree.com 321-***-****

Program Manager - Director of Program Management Office

IT PMO director & program manager with $25 million in annual programs under management. Leads global project delivery standardization, resource allocation, budgets, product & project roadmaps. PMO creation and implementation driven by measurable metrics that lead to decrease in cost-to-deliver and reduced time-to-market.

PROFESSIONAL EXPERIENCE

EXPERIAN, Dallas, TX.

Sr. Program Manager / PMO Director Jun 2016 – Present

$25 million in annual programs under management. Increase operating margins through development and implementation of standardized IT project and program management methodologies, functions and capabilities at Experian, a global financial services company. Individual project sizes range from $500K – $12 million in size.

Creation of standardized program and project management methodologies resulting in 8-15% reduction in project hours (averaged across all projects), resulting in higher margins for business.

Developing best practices and standardized processes for new and in-flight programs, including resource onboarding, project governance, reporting metrics and auditing.

Roadmap with 3 phases of implementation: process standardization, implementation, and re-work to achieve greatest efficiency.

Reduction in cost to deliver projects realized within year 1, will increase in scale as program is expanded to programs across the company.

GENEROIT INC, Dallas, TX.

PMO Director Jan 2016 – Jun 2016 (Short-term project)

Short-term contract to evaluate the current project management processes and methodologies, and stand up a company-wide PMO to standardize all project and program delivery.

Acting as PMO advisor and director to launch company PMO.

Developing best practices and standardized processes for new and in-flight programs.

Building PMO product and function roadmap for 1/3/5-year phases.

ACCENTURE, Dallas, TX.

Program/PMO Director Feb 2011 – Jan 2016

Set up and grew the ACME program, a large-scale, $5 million+ per year client facing and internal company IT PMO program that manages project delivery, resources, and tools, while reducing cost-to-serve in the company.

Spearheaded 10-year IT program plan for developing and releasing custom software applications for PMO and clients.

Built PMO governance plan and structure, “to-be” processes, and 5-year PMO capabilities roadmap.

Created training plan, documentation and schedule for executives, project managers and business users.

Grew PMO team from 2 FTE to 35 FTE resources in 5 countries to provide 24/7/365 program support.

Tracked and reported ROI for PMO to demonstrate real-world savings to company by implementing program.

Employed hybrid waterfall and Agile/SCRUM methodology in creating program milestones, releases and feature sets.

Overall program included custom SharePoint 2010/2013 applications, Dynamics CRM components, and custom applications written in .NET.

Created an offshore center of excellence to support onshore and offshore project management and delivery, business operations, and business development.

Led cross-functional teams in 4 countries, including technical architects, business analysts, testers and team leads.

Ownership of budget and resource management to ensure program was rolled out within timeline and budget constraints.

Oversaw development of training material, process documentation, client training, and user adoption for entire program.

Oversaw development of RACI matrix for all resources across program in 4 countries.

Led training and oversaw expansion of program to 2 additional regions within 2 years, and all 6 North America regions in 4 years.

Managed and presented monthly budget and resource reports to company leadership.

Client-facing point of contact for all clients utilizing ACME services.

Developed client relationships to manage and develop ACME footprint at clients, expand scope of work and increase headcount.

Account manager for several client accounts in Texas.

AVANADE INC. (A Microsoft & Accenture company), Dallas, TX.

Previous Position: Project Manager Sep 2007 – Jan 2011

Lead project manager on ClinicStation, a $50 million+ EMR program for the MD Anderson Cancer Center in Houston, TX, the premiere cancer research center in the United States.

Project centered on the migration and redesign of the legacy emergency center patient tracking system into a secure, real-time and mobile-capable ER patient tracking system.

Hybrid waterfall and Agile/SCRUM methodology in building feature sets and managing releases.

Custom applications written in .NET, with additional vendors providing wireframing and UI/UX components.

Coordinated with client stakeholders and developers to define overall program goals and vision.

Developed project plan and milestones, budget and resource plan by working with cross-functional teams across delivery groups.

Documented requirements gathering sessions and desired functionality.

Managed client expectations versus budget constraints, while documenting desired functionality for future phases of project.

Managed development of training material, user focus groups, and test cases.

Project delivered ahead of schedule and with all functionality within scope.

Excellent feedback from end-users on proposed .NET solutions for the new ER tracking system, particularly on the mobile-enabled features of the new system.

Launched standardized designs for use on future projects by institution.

Created forum for new ideas from stakeholders to be documented and actioned as a side effect of the ClinicStation ER effort.

Recognized by institution leaders for high quality deliverables and ongoing project updates.

NEXION SOLUTIONS, Dallas, TX.

Principle Project Manager Feb 2006 – Dec 2009

Worked with clients to develop comprehensive IT strategies for new startups and early stage companies in a variety of industries.

Assembled team of subject matter experts in fields of business law, marketing, sales, organizational behavior, finance, and business strategy.

Provided end-to-end development, delivery and project management expertise to clients.

Advised clients on growth and profitability strategies in industries from retail, healthcare and financial services

Over 60% of clients requested further services.

85% of clients generated through word of mouth from previous clients.

SPORTS3D, Dallas, TX.

Co-Founder Feb 2006 – Jan 2008

Developed the Sports3D platform from conceptual stage into a live online service that provided sports teams and venues with advertising and networking capabilities.

Won 2nd place at Startup Weekend Texas 2006.

Led end-to-end project management of entire platform development and launch.

Venture moved from concept to market-ready product within 12 months with help of technology professionals leveraged nationwide.

Successfully sourced angel funding to accelerate growth and product development, while maintaining controlling interest of venture.

Sourced offshore development to decrease go-to-market cost while adhering to stringent quality requirements.

Championed and managed an outreach program to engage local sports teams, leagues, independent school districts and other sports institutions.

Directed national marketing campaign to expand user base.

Secured additional rounds of investment for continued development of platform.

ALLIANCE INTERNATIONAL MARKETING, Dallas, TX.

Marketing Manager Jan 2004 – Feb 2006

Marketing firm for several sports teams and leagues.

Managed marketing campaigns for Dallas Stars, Texas Rangers and Dallas Desperados.

Led marketing plan development and penetration strategies, including digital, affiliate and outreach marketing.

Developed marketing initiatives tailored to local demographics and spending patterns.

Grew client list from 2 to 14 repeat client firms within 11 months.

70% of new sales generated from existing customers

Exceeded sales acquisition expectations by 120% in 7 months

EDUCATION

MBA, International Business & Strategy

The University of Texas at Dallas, Dallas, Texas

Bachelor of Science, Computer Science

Florida Institute of Technology, Melbourne, Florida

International Baccalaureate Program

International School of Lusaka, Lusaka, Zambia

SKILLS

Microsoft Project - Expert • Microsoft SharePoint - Expert • Agile/SCRUM • Waterfall • Dynamics CRM/xRM • Mobile Development • Change Management • Business Strategy • Risk Management

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