IT Manager

Salvatore Vito www.linkedin.com/in/salvatore-vito-it

adin70@r.postjobfree.com 917-***-**** New York Metro Area Director of IT Infrastructure Operations

Network Operations, Network Engineering, Disaster Recovery/Business Continuity Accomplished Director of IT Operations with more than 20 years of experience leading and supporting large-scale IT operations in the financial services sector. Designed, developed, and implemented technical infrastructure for a Fortune 500 Global Financial Services firm with over 100 offices spanning 35 countries that empowered the business in reaching performance goals. Strategic leader, formally recognized by Forbes & Weekly Toyo Keizai magazines for the successful implementation of Disaster Recovery/Business Continuity efforts in the aftermath of 9/11. An impassioned team leader who mentors with purpose and understands that strong working relationships create great teams and produce exceptional results. Strategic Planning Cloud Computing Offshore Operations Data Center Consolidation Business Administration Operating and Capital Budgets Contract Negotiations Tier 1,2,& 3 Support Ops Service Delivery SLA Compliance Audits Project Management Change Management Stakeholder Relations Vendor Management Organizational Development C a r e e r H i s t o r y

Manager of Global Network Operations and Engineering -- Franklin Templeton Investments, NYC (04/2014 - 03/2020) Planned and managed computer network operations and production support, release management, business continuity, network operations, telecom, cloud services for a global financial services firm. Full accountability for a

$15M operating budget, including staffing, infrastructure, and 24/7 network operations.

- Contract Negotiations -- Renegotiated vendor data contracts that increased network capacity by 30% and reduced operating costs by $1M annually.

- Cost Savings -- Reduced the operational need and cost of backup circuits required by Multiprotocol Label Switching (MPLS). Implemented SD-WAN technology that improved overall network performance, increased scalability, and decreased operating costs $1.5M annually.

- System Optimization, Continuous Improvement – introduced a firm-wide WAN Acceleration solution to solve poor application performance over the WAN and eliminated the need for costly bandwidth upgrades. Manager of Global Network Operations -- Franklin Templeton Investments NYC (04/2006 – 04/2014) Designed and implemented IT Service Management (ITSM) strategies for the Global Network Operation. Provided administrative direction and support for daily operational activities of the IT department. Ensured the continuous availability of all networking systems in the organization.

- Strategic Leadership -- Solved a significant problem with off-hour support, causing unacceptable response time and mean-time-to-repair (MTTR) results. Established strategic relationships with stakeholders and their buy-in of proposals to address the issue. Built a global team of IT professionals and developed a service delivery strategy that addressed major incident MTTR < 2 hours and drove service levels to greater than 99.999.

- Engineering and Operations -- Developed and implemented maintenance practices to drive performance and reliability and meet IT audit standards. Tracked, upgraded, and replaced hardware/software based on performance and projected lifecycles.

Salvatore Vito www.linkedin.com/in/salvatore-vito-it adin70@r.postjobfree.com 917-***-**** New York Metro Area IT Manager of Desktop Services -- Franklin Templeton Investments NYC (04/2001 – 04/2006) Oversaw the daily operations of the local and remote Desktop Support Teams. Handled customer satisfaction issues for the front-end services group. Led team meetings and deliver customer-facing presentations. Provided technical support for technicians and interfaced with the Problem Management team.

- Tier 2 and 3 Support Strategy -- Managed a team of system desktop engineers responsible for providing 2nd and 3rd level of support for all aspects of desktop services, including Windows server support, system availability, and SLA management.

- Improved Customer Satisfaction to Benchmark Levels -- Worked closely with business leads and provided a high- touch support model for critical business units and doubled the month over month CSI results. Disaster Recovery Officer -- Fiduciary Trust International, NYC (Subsidiary of Franklin Templeton) (01/2002 – 04/2010) Managed the design, implementation, and communication of the business continuity and disaster recovery plan to ensure continued business operations in the event of catastrophic business interruption.

- Risk Analysis and Mitigation -- Conducted risk analysis to identify critical operations and systems required to continue business operations in the event of a disruption.

- Cross-functional Leadership -- Collaborated with all business units in the development, testing, and submission of departmental business continuity plans. Led the annual DR tests analyzed and adjusted plans as required to meet corporate and federal regulations.

- Executive Reporting -- Provided annual report to the board of directors on the state of Disaster Recovery / Business Continuity readiness.

- Disaster Recovery -- Initiated DR recovery plans and led a team of engineers to establish connectivity and restore critical applications after the 9/11 attacks on the WTC. Maintained the security and integrity of company data, databases, information systems, and technology and brought the company's ability to perform wire transfers within 24 hours after the attack.

A d d i t i o n a l E x p e r i e n c e

Assistant Vice President, Infrastructure Technology -- Fiduciary Trust International (Subsidiary of Franklin Templeton) Directed all aspects of information technology systems, including computer software, hardware, facilities, and security systems.

- Lowered desktop hardware costs by 40% -- Re-evaluated business needs and selected a new PC vendor.

- Reduced Server Count -- consolidating Novel servers to a single enterprise server across the firm. E d u c a t i o n a n d P r o f e s s i o n a l D e v e l o p m e n t BS Network and Communication Management, DeVry University, New Brunswick, NJ Currently working on AWS certification.

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