Software Technical

Summary

Recent graduate with Bachelor of Science degree in Computer Science with expertise and sound academic knowledge in designing and developing highly effective and reliable software solutions. Experience with Java, C, C++, and HTML. QUALIFICATIONS SUMMARY

Software Development

Capability in managing initiatives

related to software development,

implementation, testing, and rollout.

Project Management

Ability to employ collaborative

development methodologies to

deliver optimal performance on

complex projects and technical

initiatives.

Quality Assurance & Control

Excel while meeting exacting

standards, quality objectives, and

timelines.

Goals Alignment

Capacity to align technical goals

with business objectives by utilizing

mix of research, analysis, planning,

and prototyping.

EDUCATION

Bachelor of Science in Computer

Science (GPA 3.5)

Fort Hays State University

05/2020

Honors & Awards: Dean’s List

Associate of Arts (GPA 3.4)

Florida State College Jacksonville

08/2018

CERTIFICATIONS

CompTIA A+

CompTIA Fundamental

EXPERIENCE HIGHLIGHTS

ADT, Jacksonville, FL 01/2019 – Present Technical Support Ensure seamless performance of computer systems through regular monitoring and timely resolution of hardware/software issues. Enable users to effectively troubleshoot problems by providing consultations and support. Oversee the installation, configuration, management, and maintenance of all hardware and software as well as peripherals. Maintain detailed files and records of daily data communication transactions and technical issues as well as remedial measures in addition to installation activities. Devise and deliver training material and procedures to support users. Assess system upgrade requirements by engaging staff, users, and management.

• Recruited, selected, and supervised workers for special projects and other technical support activities.

• Kept abreast with latest industry/technological developments by attending conferences and seminars and by reviewing technical manuals/magazines.

Fort Hays State University, Hays, KansasStart Date – 05/2020 Undergraduate Student

Developed solid technical skills and academic foundation through hands-on learning approach, academic research, and tactful utilization of institutional resources. Built solid foundation for creating applications by leveraging academic knowledge and technical expertise. Developed the ability to adhere to test-driven approach for software development to ensure stability and reliability.

• Notable projects include interest calculator, reverse string, count words in a string, arrays with random numbers- find greatest, least, and average number in array, rock, paper, scissors game, built a website, random number game 1-100, inputing data from list into program, and etc...

AT&T, Jacksonville, FL 04/2017 – 04/2018 Technical Support Resolved user queries and concerns on software and/or hardware operation. Maintained record of data communication transactions, technical issues, and remedial measures for future reference and best practices development. Ran diagnostics to identify and resolve hardware/software issues. Referred major hardware/software issues to vendors/technicians for swift resolution. Identified user requirements, assessed technological trends, and accordingly formed decisions on systems upgrade. Installed and configured all hardware and software as per installation specifications. Inspected equipment and reviewed order sheets in lieu of prepare for delivery to users. P a g e 1 1

Demarcus Jackson

adimnb@r.postjobfree.com • 904-***-****

LinkedIn URL • San Antonio, Tx, 78260, USA

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