Manager Store

BONITA ONTIVEROS

**** *. ******** ****** *******, IL

Mobile: 708-***-****

Email: adilu9@r.postjobfree.com

EDUCATION/ CERTIFICATIONS

International Academy of Design & Technology

• Bachelors of Fine Arts, Visual Communication/Multimedia 11/2009

International Food Safety Manager/Chicago City License

• Certificate #214*****-**/2018

Illinois B.A.S.S.E.T.

Seller/Server 07/2018

Food Allergens Essentials 07/2018

• Certificate #Beg90-hhfb0b7

EMPLOYMENT HISTORY/SUMMARY OF QUALIFICATIONS

Luigi’s Paisans Pizzeria Chicago, IL

Area General Manager 06/2019-current

• Overseeing commissary and ensuring all recipes are up to standards and distributed accordingly.

• Communicate with Director of Operations to foster a collaborative environment that generates new menu items for weekly offerings.

• Ensure restaurants operates efficiently and profitably while maintaining its reputation

• Handle special projects and assignments for continuous development and improvement throughout the restaurant.

• Deliver revenues and profits by developing, marketing, financing, and

providing appealing restaurant service along with managing staff.

• Reviewed schedules and productions orders for inventory, FOH, BOH staff, and banquets.

• Establishing relationships with distributors and sales reps to host events for support and brand recognition.

• Scheduling maintenance with beer lines, grease traps, pest control and plumbing issues.

• Overseeing 170+ employees, which included banquet, foh, boh, catering and commissary staff.

Good Eats Restaurant Group Chicago, IL

AGM/ Beverage Manager 01/2018-06/2019

• Ensure operational excellence to maximize profitability, manage cost controls and achieve established

business growth.

• Communicate with General Manager to foster a collaborative environment that generates new menu

items for monthly offerings.

• Ensure restaurants operates efficiently and profitably while maintaining its reputation

• Handle special projects and assignments for continuous development and improvement throughout the

restaurant.

• Deliver revenues and profits by developing, marketing, financing which include QuickBooks, and

providing appealing restaurant service along with managing staff.

• Placing orders for liquor, beer, wine, and food for two locations within the company.

• Establishing relationships with distributors and sales reps to host events for support and brand recognition.

• Entering bills and paying them via QuickBooks

• Filling, figuring out costs of food, liquor and beer.

• Scheduling maintenance with beer lines, grease traps, pest control and plumbing issues.

Tavern Collective Restaurant Group Chicago, IL

General Manager/ AGM 01/2015-01/2018

• Schedule and direct staff in daily work assignments. Daily operations that include payroll, labor control,

accounting, banking, invoices, filing, inventory, POS updates and development of staff.

• Conduct daily pre-shift meetings to ensure all staff is on the same page.

• Ensure restaurants operates efficiently and profitably while maintaining its reputation

• Demonstrate genuine hospitality and deliver exceptional guest service in the bar and dining room area

• Deliver revenues and profits by developing, marketing, financing which include QuickBooks, and

providing appealing restaurant service along with managing staff.

• Placing orders for liquor, beer, wine, food and supplies.

Nikki Nightclub Chicago, IL

Bar Manager 03/2013-02/2015

• Liquor and Beer ordering. Hiring and training of staff.

• Accept guest payment, process credit card charges and make change

• Monthly inventory and ensuring all reps, merchandisers and vendors are paid.

• Record drink orders accurately and immediately after receipt into the register

System.

• Promote night via social media along with booking private events and tables.

• Welcoming the guests in a very hospitable manner.

M Bar Chicago, IL

AGM 08/2012-01/2014

• Placing spirits orders/ Managed inventory

• Maintains a Guest focus while performing duties

• Hiring, day to day operations and coaching and training.

• Maintain cleanliness in all areas of the bar including counters, sinks, utensils,

shelves and storage areas.

US Cellular Broadview, IL

Account Executive 04/2006-08/2012

• Responsible for providing assistance to manager of store operations.

• Obtaining and exceeding sales goals

• Coordinate sale of wireless phones, accessories and services to business and individual customers while

simultaneously meeting sales objectives.

• Maintain knowledge of and communicate value of products, services and information on rate plans and

competitive special offers and promotions to customers as appropriate.

• Prepare accurate and timely paperwork to ensure efficient processing of customer transactions.

• Service and retain customer base by investigating and resolving billing or other issues to customer’s

satisfaction, in a timely manner.

Sprint, Inc. Schaumburg, IL

Sales Manager 04/2004-04/2006

• Responsible for supervision, coaching of staff and providing assistance to manager of store operations.

• Coordinated sale of wireless phones, accessories and services to business and individual customers while

simultaneously meeting sales objectives.

• Maintained knowledge of and communicate value of products, services and information on rate plans and

competitive special offers and promotions to customers as appropriate.

• Prepared accurate and timely paperwork to ensure efficient processing of customer transactions.

• Serviced and retained customer base by investigating and resolving billing or other issues to customer’s

satisfaction, in a timely manner.

• Recruited and hired new employees as needed.

Forever 21 Schaumburg, IL

Store Manager /District Trainer 01/2002 -04/2004

• Managed visual merchandising for multiple flagship stores, which grossed more than $30 million per

year.

• Responsible for the daily supervision of more than 120 employees, customer service operations, and

oversaw execution of floor sets of 7 locations.

• Exceeded sales goals and objectives.

• Recruited, hired and trained management and new employees and provided assistance to district manager

as needed.

Wet Seal, Inc. Schaumburg, IL

Store Manager/District Manager 08/1999 -01/2002

• Supervised employees and managed store operations.

• Maintained payroll, employee scheduling and recruited and hired new employees.

• Provided assistance to regional manager.

• Responsible for visual merchandising, executing floor sets and meeting sales goals and objectives.

• Oversaw 8 locations

• Maintained a consistent TOP secret shopping scores which included 10+ seals for excellent customer

service, top shirk improvement, maintained sales increases and continuous development for the next steps

within the district. Lowest shrink percentage in company.

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