Quality Coordinator and Customer Service Leadership
Resume:
BRIANA C. SHORES
adilk8@r.postjobfree.com
DEPAUL UNIVERSITY Chicago, IL
Bachelor of Fine Arts in Theatre Studies
PROFESSIONAL EXPERIENCE
GrubHub Quality Assurance Coordinator
Chicago, Illinois (06/16 to 09/18)
● Performed several analytical deep dives into contacts and CSATs to discover improvement opportunities
● Took part in the development of Tier 2 Customer Service team focused on escalated issues
● Worked closely with process improvement team, managers, trainers, and representatives to establish cross-departmental policies and procedures
● Assisted in training incoming coordinators
● Evaluated incoming contacts from multiple service departments for quality assurance GrubHub Customer Service Representative
Chicago, Illinois (03/14 to 6/16)
● Customer support to diners and restaurants via phone, live chat, email, and social media Delaney Delaney & Voorn Legal Assistant and Office Manager Chicago, Illinois (12/12 to 04/13)
● Extensive client assistance, including new client intake
● Calendar management
● Provided a full range of administrative support to Partners and Associate Attorneys Brokers’ Risk Placement Services Administrative Assistant Chicago, Illinois (06/11 to 09/11)
● Provided a full range of administrative support to COO Prism Capital Temporary Office Administrative Assistant Chicago, Illinois (04/07 to 06/10)
● Provided a full range of administrative support to the partners and CFO
● Provided executive and personal assistance to the CEO. Notable Skills
● Proficient in Microsoft Office suites and G-Suite
● Experience with Zendesk, Sprout Social, Salesforce, Jira Hobbies and Interests
● Sewing
● DSLR Photography
References available upon request
Contact this candidate