ABRA
FOLAND
PROFILE
A motivated employee with dynamic customer service skills. Poised,
personable, and dedicated to a team-driven environment. Skilled at applying new information, working in a fast-paced environment, and managing multiple priorities.
WORK EXPERIENCE
Flight Attendant
American Airlines New York, NY 06/2018 – 10/2020
• Provided the ability to multitask, handle large crowds, resolve customer issues, and excel in a high pressure setting
• Facilitated communication between the flight deck and cabin crew to promote on-time departures and smooth operations
• Operated with little to no supervision
• Collaborated with new team members each trip while adapting to constant changes in the environment and unpredictability
Marketing Intern
6140 Events Cumming, GA 01/2018 – 05/2018
• Assisted with administrative duties including preparing marketing materials, placing orders with suppliers, and organizing booths at events
• Monitored social media platforms to analyze web
performance
• Helped with planning and hosting of events
• Implemented customer relationship management system and organizational-level strategies
Nike Sales Associate
Nike Dawsonville, GA 02/2016 – 12/2016
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
• Tracked stock using company inventory management software.
• Educated customers on promotions to enhance sales.
• Received positive feedback on surveys sent to customers after they completed their business with the company.
CONTACT
adiiyw@r.postjobfree.com
New York, New York
Linkedin.com/in/
Abrafolandoates
EDUCATION
BBA: Marketing
University of North Georgia
2014-2018
Three times Dean’s List
member
Received HOPE Scholarship
SKILLS
Conflict resolution
Advanced level written and
spoken Spanish
Microsoft Office: Word,
PowerPoint, Excel, Outlook
Verbal and written
communication
Team oriented
Organization and prioritization
Hospitality service
expertise