Sales Customer

R.SHARMILA BANU ***, madha kovil street,

Mob: 978-***-**** Sowripalayam,

Email: adiiag@r.postjobfree.com Coimbatore-641028.

.

Graduate in MBA with 9+ years of experience in telecommunication and Customer service

To secure a challenging position where I can effectively contribute my skill, and innovative ideas to gain knowledge in the work oriented environment.

Experience :2019 to

Reliance Jio Infocom Pvt ltd

Im in Enterprises & Corporate Sales and Development Team

Creating Customer Network and Generate Business

Hands On experience CRM & System Knowledge

Ensure customer satisfaction as well as high customer commitment.

Co-ordinate with the back office & sales teams for obtaining and completing necessary documents to meet the customers' expectations.

2018-2019 Angel Broking Pvt Ltd

Im in B2B client sales and marketing Support,

Creating New leads and generate Business

Shared my knowledge and conducted meeting to the team members to get more customer

2012-2017 - Team Leader (AIRTEL)

Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.

Creates and maintains a high-quality work environment so team members are motivated to

perform at their highest level.

Manage & motivate a team of 28+ Telesales operator

Conducting team meetings, pre/post/mid shifts,

Hands on experience MS-Office applications like Word, Excel etc.

Educational Details

MBA (HR) In correspondence Bharathiyar university 2015

BBM.CA Sri Jayendra arts college Bharathiyar university 2011

Strengths

Hardworking and friendly

Disciplined

Leadership Quality

Self confidence

Positive Attitude

Good relationship with others

Technical Skills

i-CRM, NMS, Portal, HLR, i- Doc (post-paid, prepaid, Broadband) - Airtel.

I-CRM, NMS, HLR, C-pass (postpaid, Prepaid)-Vodafone.

ODIN – Share market terminal

Trainings & Certifications

1 month training From Aircel-2012

1 week training from Vodafone -2015

21 days training from Airtel -2016

1 week training from Angel Broking – 2019(Share market)

2 month Outdoor Advertisement Internship -2018

Personal Details

Father name:Mr.Rafic

Date of birth:14/12/1990

Gender : female

Marital Status: Unmarried

Nationality: Indian

Languages: Tamil, Hindi, Urthu, English

Expectation Salary :900000/CTC

I hereby declare that all the above mentioned information and document is true to my knowledge and belief

R.Sharmila

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