Sales Digital Marketing

Cynthia Ramsay

adii05@r.postjobfree.com • linkedin.com/in/cynthia-ramsay-962521155/ • Laurel, Maryland • 301-***-****

Professional Experience

Highly organized, efficient, and result orientated professional looking to leverage over 15 years of experience providing exceptional customer service in hospitality industry. Experience in event booking and management, conflict resolution, generating solution driven sales, brand building, and logistics management. Excel at organizing and skilled in solid collaborative expertise. Track record in administration, leadership, and communication skills and proficient in Sales Force and Microsoft Office suite. Expertise in sales, marketing, implementation of standard operation procedures. Excel in engagement of senior internal and external stakeholders, developing digital marketing, business strategies, and improving company revenue. Proficient in Microsoft Office suite and Delphi.

•Customer Service

•Marketing & Sales

•Event Booking & Management

•Inventory Management

•Budgeting & Forecasting

•Networking & Negotiations

•Brand & Operations Management

•Staff Training & Development

•Client & Stakeholder Engagement

Career Experience

Senior Catering Sales Manager, Holiday Inn – College Park, Laurel, Maryland 7/1998 to Present

Oversee and provide events consultation services to myriad of clients, collaborate in developing businesses through generating marketing strategies per event, attending trade shows, networking, and securing referrals to enhance hotel presence within marketplace. Negotiate and book catering business through outbound sales calls, telemarketing, and mailings. Create and present event proposals to clients, which include menu designs, and improve relationships with key catering accounts and clients. Respond to customers regarding any issues and queries, engage request for proposal (RFP) communication received from various third-party sites as well as face-to-face encounters. Manage budgets on project-to-project basis and liaise with suppliers regarding product prices. Liaise with director of sales to design marketing strategies, produce revenue report, and provide sales forecast. Coordinate logistics regarding catering events and produce post-event reports. Supervise staff workshop and team building events to ensure upkeep of service standards and customer service. Assist in implementation of marketing plans, analyze historical, current and future hotel and market trends to create strategies for revenue increase. Perform general administrative tasks, including responding to clients through phone and email, and document filing. Facilitate meetings with various event teams/departments to organize schedules for upcoming events.

Generated database of all food & beverage minimum requirements, room and hotel rental rates, venue capacity, catering menus with prices, and any in-house event updates.

Surpassed yearly budget projections of $1M through increased sales revenue.

Collaborated with banquet manager in assigning and supervising staff for events.

Education

Business Administration and Dental Assisting,

Coastal Carolina College, Conway, South Carolina

Professional Training

United States Marine Corp

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