Sales Manager

AREAS OF EXPERTISE

Customer service

Direct Marketing

Administration

Query Resolution

Data Capturing

PROFESSIONAL

Call Centre Agent

Sales Agent

Telesales Agent

PERSONAL SKILLS

Excellent telephone manner

Problem solving

Listening skills

Confident

Customer service skills

Communication skills

PERSONAL DETAILS

Busisiwe Mbathu

160 Moloto Str

Vosloorus

Johannesburg

1475

M: 072-***-****

E: adigkn@r.postjobfree.com

DOB: 21/03/1989

Driving licence: None

Nationality: South African

Busisiwe Getrude Mbathu

Personal Summary

I am a highly motivated and confident individual with exceptional multi-tasking capabilities, I am able to work in a target driven, busy call centre environment. Hardworking with excellent attendance and punctuality records, I can work equally well alone or as part of a team. I communicate effectively with people from diverse backgrounds and would be an asset to any employer who respect loyalty and responsibility.

I am keen to find a challenging position within an ambitious employer where I will be able to continue to increase my work experience and develop my abilities.

Work Experience

Sizanani Consulting

Sales Agent at Hollard Insurance – Feb 2012 – Sept 2013

Duties:

Collecting leads from Direct Marketing

Made sure customer get their orders on time.

Made payments to the team leader

Taking ownership on all calls and queries answered.

Having a professional and courteous manner always.

Bayport Financial Services

Sales Agent/ Telesales Agent – Oct 2013 – Oct 2014

Duties:

Outdoors Direct Marketing

Responsible for outsourcing clients.

Quick scored customer to see if they qualify.

Data Capturing

Inbound and Outbound calls.

Customer Service

Affinity Health Insurance

Telesales Agent (Medical Health Insurance) Nov 2014 – Jan 2015

Sold medical health insurance

Call existing clients to upgrade packages

Captured sales

Absa Wimi Direct

Sales and Inbound Consultant – April 2015 – Sept 2015

Date capture

Customer services

Attending to calls from branches

FNB Connect

Direct Sales – August 2016 to May 2017

In branch customer service.

Helped clients with their devices.

MHA Management Holding

Inbound Client Service Consultant

Handle incoming calls from Policyholders.

Resolving problems and correcting policy errors.

Provides quotes and execute online policy changes.

Calm irate callers, repair trust and locate resources for problem resolution

Amend customer policies

Academic Qualifications

Matric Certificate

Educators High School - 2007

Accounting, Afrikaans, Biology, Business Economics, Economics, English, Geography and Setswana.

Vaal University of Technology

National Diploma Logistics Management

Business Management 1 and 2, End-User Computing, Communication, Costing and Estimating, Purchasing Management, Commercial Law, Economics, Logistics Management 1 and 2 and Operations Management.

References

Job title Team Leader

Contact person Natasha Chetty

Company name Absa

Contact No. © 011-***-****

Job title Team Manager

Contact person Mpho Tsotetsi

Company name Bayport

Contact No. 084-***-****

Alt Cell-phone 076-***-****

Job title Office Manager

Contact person Antoinette Adams

Company name FNB

Contact No. 076-***-****

Job title Team Leader

Contact person Monica Tefu

Company name MHA Management Holdings

Contact No. 011*******

Cell-phone 073*******

Contact this candidate