Customer Care Manager

TOTAL EXPERIENCE: Almost * Years experience at RADIANT E SERVE (XIAOMI’s authorised service partner center) As Customer Care Officer / Spare Parts Officer / Quality / Inventory Control / Logistics / Supply Chain Management Support

2 months of experience at JANANI ELECTRONICS (Authorised TV service partner center) for the brands of MI / MICROMAX / YU / INTEX / OSSYWUD / TRUVISION As Executive Manager

Career Profile

Highly talented and accomplished professional with four years of work experience in the mentioned field.

As a Customer Care Officer where my skills of handling customers will be utilized for the growth and development of the organization simultaneously with the manner of polite.

As a Spare Parts Officer have experience in product sales, parts managers, adjusters

Experience and knowledge of parts managing and distribution and inventory control for multiple tasks and locations.

Core Qualifications

Inventory control / Sourcing / Cost reductions / Stock taking

Supply chain / Logistics / Operations Improvement / Achieve Parameters

Customer support / Quality Of Service And Sales / Monitoring

Key Skills

Possess excellent listening and responding skills, administrative and organizational skills.

Flexible, attention to detail and ability to learn quickly

Highly initiative to manage a busy workload without close supervision.

Ability to build and maintain good relationship with customer.

Excellent knowledge of mobile spare parts at the level of 2

Excellent management and supervisory skills.

Responsible in performing tasks in a safe and accurate manner.

Well verse with computer skills like Microsoft Outlook, Word, Excel And the internet.

Personality Traits

Hard working and flexible to work in shifts.

Efficiency of managing multiple tasks.

Easily get involve with new people.

Uncommon ability to make quick interests among the employees about the process.

Excellent negotiating abilities.

Be able to work as a team or independently with self-motivation

Organization : JANANI ELECTRONICS (Authorised TV Service Partner Center)

Position : Executive Manager

Job Description :-

Managed the assignments of the employees including the back-end process

Coordinate with the employees to know and help for their difficulties

Monitoring In/outward materials and products

Support and encourage team to achieve parameters

Billing claim invoice and maintain the same for customer’s billing

Monitoring and support to complete tasks on TAT

Monitoring employees productivity, count of stock consumption and sold out

Handling customer and dealer escalations and help them as per their expectations under noms

Tracking ongoing compliance issues, process weakness and inefficiencies guidelines of process and requirements

Organization : RADIANT E SERVE (Authorised Direct Mobile Service And Sales Partner Center)

Position : Manager (Spare Parts)

Job Description :-

Monitoring optimum inventory level of parts

Analysis of parts consumption based on consumption records and trend

Initial parts ordering for new models

Attending to customer queries on parts requirement

Slow/Non moving stock liquidation

Monitor local procurements and track consumption

Arrange the non availability of parts as per the customer and queries request on time

Floor management and escalation management

Monitoring employees productivity

Handling escalation cases & sharing related documents and update to concerned team

Following and handling escalation cases till closure & sharing LOS to concern team

Weekly trade visit and self-audit, taking necessary action against deviations.

Weekly review of KPI with all team members

SKILLS

• Experience with inventory planning.

• Intermediate to experience with Microsoft Excel and Word.

• Excellent verbal and written communication skills.

• Strong analytical and creative problem solving skills.

• Strong leadership, monitoring and mentoring skills.

• Excellent organizational skills (Reports & Timelines)

• Flexibility and responsiveness to changing circumstances.

COMPUTER SKILL : Proficient in Office Automation MS Office, Outlook, Internet.

QUALIFICATION:

• Completed Diploma Civil in Ponniyah Ramajayam Polytechnic College in Kumbakonam, [2014 -2017].

• Completed 10th at Sri Matha Matriculation Higher Secondary School Kumbakonam, [2013-2014].

ADDITIONAL QUALIFICATION:

• Distinction First on certified gold appraiser by Gem & Jewellery Technology Training Centre.

AQUAINTED LANGUAGE :

Tamil : Native proficiency

English : Full proficiency

Kannada : Competent to manage in vocal

PERSONAL INFORMATION

Date of Birth : 27th May, 1999

Father’s Name : Chandrasekaran .T

Marital Status : Single

Gender : Male

Permanent Add : 6/17, EB.Colony, IInd Cross,

Pettai North Mela Street,

Kumbakonam - 612 001

Reference :

Will be furnished upon request.

Date :

Place : Kumbakonam (RUBA RAJ)

Contact this candidate