Manager Assistant

Amanda Ericson

**** ********* **, **** ******, MD 21060 • Home: 443-***-**** • Cell: 314-***-**** • adi7ca@r.postjobfree.com Professional Summary

Restaurant Manager with over 10 years proven expertise in FOH and BOH operations management, staff development and training, special events, recruitment, and vendor negotiations. TIPS and Servsafe Certified. Work History

Bubba Gump Shrimp Company Baltimore, Maryland

Senior Manager July 2017 - Present

• Directed over 60 staff members in a high-volume restaurant that exceeded $4.5 million in sales for FY19

• Interviewed, hired, and completed orientation with new team members.

• Managed data entry into NCR Back Office daily: Invoicing, Payroll, P&L finalization, New Employee entries.

• Crafted unique cocktails to deplete liquor from discontinued promotional menu offerings.

• Conducted food and beverage demonstrations daily to reinforce staff knowledge.

• Maintained weekly LBW variances to less than .8% on an average of $15k - $20k LBW sales a week.

• Responsible for maintaining sales relationships with private booking report totals of $500k a year. Joe's Crab Shack Hanover, Maryland

Restaurant Manager June 2012 to June 2017

• Executed daily operations for $2.5 million dollar/year restaurant by ensuring each customer received exceptional food and service.

• Maintained under 2% VTT in LBW loss over 6 month period.

• Conducted daily pre-shift and weekly departmental meetings to ensure staff development, productivity, and to formally acknowledge outstanding employee performance.

• Calculated inventory and orders to appropriate supplies. Pinkie's Liquor Store San Angelo, Texas

Assistant Manager October 2008 to May 2010

• Promoted from Team Leader to Assistant Manager within 3 months.

• Trained all new employees to provide outstanding customer service and to comply with store procedures and policies.

• Reorganized sales floor to meet company demands while reordering inventory when it dropped below predetermined levels.

Education

Angelo State San Angelo, Texas

Biology and Korean

Veteran Services

United States of America

Army

Korean Linguist October 1998 to February 2001

• Top Secret Clearance adjudicated 2000

• Served as custodian of classified documents.

• Logged and filed classified documents.

• Prepared classified documents for destruction.

• Operated and maintained communications equipment.

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