Mental Health Manager
Resume:
Steven R. Brown
*** ******** ****** **** *** *-Brooklyn New York-11233
************@*****.***
Objective
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Skills & Abilities
Staff management- Issue resolution- Priority management- Conflict resolution- Operations management- Training and development
Experience
January, 2004 –Till Present Supervisor-1 AHMS- MICA Shelter
-Created and implemented strategies for improving operational efficiency and accuracy.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Encouraged and promoted ideas aligned to business needs and benefits
Motivated and trained employees to maximize team productivity
Reviewed documentation such as invoices and paperwork for accuracy and compliance
Enforced quality assurance protocols to deliver ideal customer experiences
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
Trained and guided team members to maintain high productivity and performance metrics
Provided management with feedback regarding employee performance and training needs
Shelter security Guard for CAMBA- July 2003 through January 2004 Promoted to Supervisor/Operations Supervisor
Education
1989–1993 William E. Grady Vocational and Technical High school
Certifications
Mental Health first aid USA- Non Violent Crisis intervention-Adult and child first aid/CPR/AED-F:80 Coordinator of fire safety and alarm systems in homeless shelters-Time management-CUCS-over view of major psychiatric disorders-HSU Mental illness 101/ MI -cultural competence-CUCS Crisis and Conflict –
Fred Pryor Seminars:-Training the trainer-Basic supervision-Professional communication, what message are we sending-how to improve employee accountability-strategies for the overwhelmed-Dealing with difficult people-Hot to communicate with tact and professionalism-the management conference-Managing Multiple priorities, projects and deadlines
Professional References
Lyndon Prass- Supervisor-1- Atlantic House men’s shelter - 608-***-****
Nahshon Tracy- Supervisor-1 - Atlantic House men’s shelter -718-***-****
Talisha McNeil- Supervisor --347-***-****
Dwan Brown •Case Manager-I-718-***-****-•Ext: 24231
Anthony Culpepper- Supervisor- Atlantic House men’s shelter - 917-***-****
Luis Soto- Facility Supervisor-1- Atlantic House men’s shelter-929-***-****
Shakea Hayward- Housing Specialist -347-***-****
Shemala, Lovell- Senior program manager Atlantic House men’s shelter- 718-***-****
Marshall Fauntleroy -Assistant program manager Atlantic House men’s shelter - Immediate supervisor- 718-***-****
Jason Briggs jones- Director of Security and Operations Atlantic House men’s shelter -718-***-****
Joan Mcfeely •Senior Vice President-718-***-****•Ext: 20223
Talisha, Easterling – Program Director of Park Slope woman’s shelter – 718-***-****-•Ext: 90226
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