Sales Information Security
Resume:
Professional Experience
Wells Fargo (contract) Chandler, AZ
Business Solutions Consultant 2019 – current
Salesforce Release Management Responsible for all Salesforce code and feature releases / updates for Wells Fargo’s enterprise customer banking application.
Project Rollouts Salesforce BI toolsets, In-App training features & similar projects.
Level 3 Incident Management Managing and process improvement for the most difficult issues with the company wide Salesforce implementation.
Remarkable Health Scottsdale, AZ
Lead Business Process Analyst 2018 – 2019
Salesforce Admin & Application Implementation Surveyed requirements, assessed and selected vendors, implementation and application configurations. Add and edit functions to improve effectiveness for various departments
Process Diagramming & Documenting Overcame business inefficiencies and redundancies with a reduction of overall costs for Accounting, Payroll, Sales, Customer Success and EHR user workflow processes.
Rollouts HIPAA Process and Procedure compliance & Confluence projects
Ace Asphalt, Inc. Phoenix, AZ
Business Analyst / Process Analyst 2011 – 2018
Application Functional Design & Testing Produced functional requirements while engaging with company software release cycle and project management. Defined and executed QA test cases; designed and implemented User Acceptance Testing
CRM & Sales Automation Assigned to the top IT initiative for a successfully designed and implemented custom CRM, sales processes and heavy system integration deployed across 5 states with over 100 users. This solution has successfully ensured business continuity and enabled organization growth
Requirements Analysis & Definition Research and define detailed requirements using As-Is & To-Be Process Modeling.
Process Analysis & Improvement Engaged and led cross functional sales team to investigate, diagram, improve and standardize the “lead to work order” process across sales teams in various regions and states.
End User Training Application training, support and adoption for Sales & Marketing
Power to Progress Mesa, AZ
Business Manager 2009 – 2011
Web Based Content & Solutions Creatively designed, developed and implemented individual coaching tools to affect behavior modification
South Mountain Community College Phoenix, AZ
Adjunct Faculty 2010 - 2011
Business Applications Instructor Building fundamental IT skill levels of working adults through Microsoft Office applications to improve their employment prospects
Insight Tempe, AZ
Service Solutions & Business Development 2005 – 2008
Customer Needs Engagement Consult with and manage numerous engineering services opportunities to deploy mid-sized enterprise projects.
Negotiation Working directly with client IT Director, CIO and IT internal departments to determine the optimum Engineering, Service Delivery and Legal agreements
https://www.linkedin.com/in/eric-olsen-bb18b0b
Skills
Business Analysis
Business Process
Project Management
Salesforce CRM
NetSuite CRM
ERP, CRM, MRP
Workflow Design
User Requirements
Application Wireframe (GUI) designs
Contracts
Pre-Sales Configuration
IT Strategy Consulting
Systems Architecture
Technical Writing
Application Testing
Back Office Applications
Training Presentations
Visio
Education
Arizona State University,
W.P. Carey School of Business – Tempe, AZ
Masters – Information Mgmt
Brigham Young University, Marriott School of Management, – Provo, UT
Bachelor of Science, Business Administration
Minor – Business Computing
Additional Training
-Salesforce & Taskfeed Administration
-Project Management
-Enterprise Application Management
-Business Process Optimization
-Manufacturing Resource Planning (MRP) Applications
-Custom Manufacturing
-Accounting Systems
-Information Security & Privacy
-IT Project Valuation & Prioritization
-HTML with CSS
-Database Structures
-Knowledge Management
Eric Olsen
557 W. Lindner, Mesa, AZ 85210
adhoxo@r.postjobfree.com
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