Health IT Manager

Judith A. Triano

**** ******** ****, ******* *****, IL 60140 • Home: 224-***-**** • Cell: 540-***-**** •

adho56@r.postjobfree.com

Professional Summary

Goal-oriented business leader with more than 30 years of Healthcare Operations and Information Technology experience able to oversee and improve all areas of business operations. Well-organized and proactive with a hands-on and resourceful style. Knowledgeable about IT operations, regulatory, compliance and stakeholder engagement. Dedicated to continuous process improvement in the face of rapidly evolving and changing needs and opportunities. Extremely results-oriented and proactive in addressing and resolving problems.

Skills

Certified professional presenting diversified experience within various business areas seeking a challenging position where she can best apply her skills and experience. Recognized for strong leadership, communication, organizational, and planning skills.

Excels at providing optimal customer service to both internal and external customers using proficient verbal and written communication skills.

Strengths include:

• Strategic Leadership

• Team Leadership Coaching and mentoring

• IT/Customer Collaboration

• Policies and Procedures

• Regulatory compliance

• Problem Resolution

• Customer Service

• Change Management

• Project Management

Work History

Operations Director, 01/2016 to 10/2020

Blue Cirrus Consulting – Greenville, SC

• Responsible for all operational activities within the company including establishment of operational policies and procedures, marketing development, client communications, and consultant recruitment and retention for both supplemental staffing and telehealth business practices in healthcare organizations across the country.

• Acted as consultant on client projects as advisor for privacy and security practices, regulations, change management and process standardization.

• Led the Marketing Team focused on building relationships and educating healthcare IT and telehealth clients, Telehealth Resource Centers nationwide and obtaining quality telehealth and IT support consultants.

• Directed multiple consultants for performance and service delivery on projects including Telehealth Strategy and Governance; application activities such as RFP process and optimization, ROI and application implementations. This includes creating and monitoring of project budget and resource usage activities to stay within time and expense limits.

• Executive Lead on projects to provide monitoring of milestones, client and consultant satisfaction and direct contact for questions and/or escalations.

• Coaching and mentoring multiple employees with constructive feedback to ensure long-term career growth.

• Management of and travel to Healthcare IT and Digital Health Conferences for business presentations and educational sessions.

Information Technology Director, 01/2015 to 01/2016

Presence Health Partners - Presence Health – Des Plaines, Illinois

• Responsible for all activities of the Information Technology division for Presence Health Partners, a division of Presence Health.

• Evaluated and reorganized team into 3 defined service teams of 21 permanent employees. Eliminated 8 consultant positions. Growth included the addition of a strategy and project management office and dedicated applications team including the absorption of oversight and administration for the Care Management and the claims/eligibility applications.

• Reviewed existing IT contracts, leading to re-negotiation/elimination and reduction in cost of over 1 million dollars.

• Led the planning for the transition of the division moving from an ACE to an MCO for Medicaid, including the development of an encounter processing team to work with specialty vendors and a TPA vendor.

• Reported as IT Leader to multiple executives in a dual reporting structure. This dual reporting structure included participating in two sets of leadership groups, budgetary responsibilities, goal development and strategy plans.

• Resolved all issues efficiently, which in turn enhanced customer satisfaction ratings.

• Developed and maintained positive relationships with employees and vendors.

Senior IS Director – Applications (Contracted Position) 06/2013 to 12/2014

Blue Cirrus Consulting - Valley Health – Winchester, VA

• Contracted to lead the support teams for all legacy applications pre and post Epic implementation.

• Revamped IT legacy support team to refocus staff and align processes with implementation business objectives.

• Oversight responsibilities for over 50 IT permanent and consulting staff for support and transition activities for existing applications.

• Led EMPI merge data quality effort with over 80,000 duplicate patient records reviewed and mitigated prior to the Epic implementation.

• Participated in Epic application support activities as needed including shifts as supervisor over the 24 x 7 call center and coordination of cut-over activities for all retained legacy applications.

• Developed and led the decommissioning efforts for all legacy applications replaced by Epic, including vendor negotiations, budgeting and planning for data extractions needed for resource, audit and reporting requirements.

• Collaborated with the CIO for budget planning and department reorganization.

Information Services Manager, 10/2010 to 06/2013

Elmhurst Memorial Healthcare – Elmhurst, IL

• Responsible for the day-to-day management of the integration technology team.

• Team oversight and responsibility for managing and maintaining the interface engine, Meditech clinical data repository, and SQL reporting.

• Responsible for physician outreach activities including Emdeon, NextGen and eClinicalWorks application implementation and support.

• Co-lead for the enterprise Meaningful Use Project including full responsibility for HIE connectivity.

• Led the development of mobile application accessibility.

• Maintained position as Change Control Manager, which included leadership of all change management activities including a revision of the entire IT Department change management process.

• Led committee to obtain both the Most Wired Award and HIMSS Stage 6 certification.

• Hospital emergency management representative.

Information Systems Director of Clinical and Financial Applications, 02/2008 to 10/2010

Valley Health – Winchester, VA

• Direct Report to Senior Vice President/CIO.

• Responsible for the operations and utilization of all clinical and financial applications throughout Valley Health.

• With a staff of 20 programmers, project managers and analysts, provided daily maintenance, optimization, implementation and upgrade services for existing and new applications including ERP, decision support, clinical documentation, CPOE, patient finance, pharmacy, laboratory, radiology, human resources and medication administration.

• Developed strategic plan for meeting and exceeding the qualifications needed to obtain stimulus funds, which include the implementation of CPOE and a physician help desk.

• Daily collaboration with senior leadership, physicians, nursing, and other ancillary staff.

Information Systems Director of Clinical Applications, 01/2007 to 02/2008

Valley Health – Winchester, Virginia

• Direct report to Senior Vice President/CIO.

• Responsible for the leading and directing of a 7-person Clinical Applications Team and a 5 person RPG Programmer/Analyst Team.

• Efforts focused on leading both teams in the implementation and maintenance of all clinical software systems.

• Heavily focused on highlighting the importance of the relationship of these applications and efforts to patient safety initiatives, strategic plan goals and patient-employee-physician satisfaction.

Information Systems Security Director, 12/2003 to 01/2007

Valley Health – Winchester, Virginia

• Direct report to Senior Vice President/CIO.

• Responsible for creating and implementing IS Security measures including the creation and/or enforcement of IT security policies and procedures, HIPAA Security Regulations, user audit guidelines and reports, and permissions for software access and remote access by internal and external customers.

• During this time frame also acquired the responsibility of the RPG programming team, which handled all programming for the McKesson Series product as well as Lawson interfaces, regulatory submissions, and interfaces.

• Served as interim System Privacy Officer for a period of 8 months.

Experience before 2003 available upon request.

Education

• Master of Science: Strategic Leadership, February 2008 Mt. State University

• Bachelor of Business Administration: April 2005 Averett University

Certifications

CHCIO - Eligible (Certified Healthcare CIO) Certification from CHIME

CPHIMS 2013

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