Administrative Assistant
Resume:
OBINNA OKONKWO ****
OBINNA OKONKWO
Upper Marlboro, MD
adho2j@r.postjobfree.com
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 2 years of progressive IT experience.
Application PROFESSIONAL Installations SKILLS Technical Issue Analysis Application Support Disaster Recovery Debugging Customer Service Expert Software Diagnosis Administrative Abilities Easily Coachable Unit Administration Request Prioritization MySQL
Exceptional Telephone Etiquette Beginner with Android Studio JavaScript PROFESSIONAL The Administrative Bozzuto Group Assistant EXPERIENCE March Greenbelt, 2019 - Maryland Current Providing administrative support to users and assisting technical consultant with daily IT support issues
• Preparing company procedures requiring extensive manual documentation.
• Setting up and installing new computers and software for Windows upgrade. Train users on Window applications and Microsoft Office Suite.
• Setting up administrative rights and maintaining main computer system. Performing backups and setups for new users.
• Performing basic IT user administration functions in absence of Administrative head.
• Developing and maintaining software and hardware inventory; and providing desktop support for users.
T.Student A.G Labs Intern - T.A.G Helpdesk Analyst March 2017 Washington, - March 2019 DC Responsible for contacting customers to maintain product quality and satisfaction
• Built and maintained computers by installing and updating software, upgrading and replacing hardware for office and clients.
• Processed and managed new orders with vendors from signing of service order to installation of new service at client locations.
• Assisted System Administrator by going to client sites to troubleshoot network and broadband issues, setup VoIP systems.
• Assisted in requirements gathering, data mapping, and quality assurance testing.
• Installed and diagnosed personal and network peripherals, including printers, scanners, and all- in-ones.
Howard Operations University Coordinator August 2015 Washington, - August 2018 DC Answer inbound calls from customers, quickly assessing customer needs and proactively providing solutions
• Ensured implementation of all standard operating procedures for efficient business operations.
• Managed coordination of installation crews accordingly to ensure timely completion.
• Designed and adapted new strategies to increase efficiency and improve customer service.
• Selected, Interviewed, and trained new operations employees. OBINNA OKONKWO 2020
• Ensured implementation of all standard operating procedures for efficient operations. EHES Industrial Hygienist Upper June Marlboro, 2014 – May Maryland 2018 Provide environmental health and safety support to employees within EHES
• Assisted with preparing disaster drills and debriefings of disaster drills.
• Developed and implemented a mercury waste reduction program.
• Investigated and identified corrective actions for indoor air quality complaints.
• Inspected clinical laboratories and collaborate with researchers to ensure compliance with the Medical Center EHS policies.
• Advised employees on adjusting their work stations to meet sound ergonomic recommendations. Master EDUCATIONS University of Science of in Maryland Software Global Engineering College Enrolled Largo, Feb 2020 MD GPA 4.0
Bachelor Howard of Science University in Electrical Engineering Washington, May 2018 DC REFERENCES
References available upon request
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