Social Media Personal Assistant
Resume:
CHANELLE HUGHES
I have been in the UAE for * years and have a good understanding of the culture and country. I have worked in Events, Marketing and Admissions and have acquired strong interpersonal and communication skills allowing me to interact with, listen to and understand clients with empathy. I have a natural passion for working with people coupled with supervisory and office management experience.
PROFESSIONAL EXPERIENCE
Taaleem, Dubai, U.A.E
Marketing and Admissions Executive Dec 2019 – Jun 2020 Manage the social media profile and enhance the admissions process for one of the largest education providers in the Middle East region
Collaborated with the Content Editor/Developer to create high-quality content and external communication for digital platforms, corporate social media channels and press releases, among others
Conducted Quality Assurance checks on all parent leads and supported Lead Conversions
Oversaw the school’s Events Planning and delegated tasks appropriately to ensure success
Reduced costs by working closely with the Operations team, efficiently utilizing the Facilities Management team and sourcing cost-effective suppliers
Redesigned the office, in liaison with the Office Manager, while staying 15% under budgeted amount
Proficient with Eloqua and used the new CRM systems to design the enrollment forms
Monitored that the Admissions team is performing as per the school’s and KHDA standards MAG Lifestyle Development, Dubai, U.A.E
Personal Assistant and Event Supervisor Dec 2017 – Nov 2019 Manage all administrative facets for the Sales Director and organize corporate events
Managed all secretarial and administrative activities for the Sales Director – calendar schedules, travel agreements, flights, visas, insurance, accommodation and per diem allowances
Reduced costs by 10% by negotiating with suppliers and event organizers
Managed marketing elements of the company and ensured adherence to brand guidelines and UAE advertising regulations - Brochures for each project, ensuring that woman were wearing acceptable clothing etc.
Oversaw and implemented all aspects of event activations – Working with call center and design team to ensure all specials and information of event is sent to potential clients and SM. Tabakheer, Dubai, U.A.E
Personal Assistant Apr 2016 – May 2017
Perform PA duties and ensure smooth day-to-day functioning of administrative operations
Managed all expected secretarial and administrative activities for the office. Proactively stepped in during the manager’s absence and ensured safe and discreet business continuity
Managed customer expectations through regularly scheduled communication
Established and enforced service standards for the company to ensure quality service delivery
Increased productivity and streamlined workflows by creating and rolling out template documents
Edited and proofread all communications before issuance. Created, updated and archived files MAF General Trading, Dubai, U.A.E
Sales Manager Mar 2014 – Mar 2016
Drive revenue generation by supervising a team of 4 sales personnel
Won new business and signed on key clients - Hilton, Jumeirah Group, Abu Dhabi restaurant chain
Strengthened and deepened client relationships by providing after-sales support, information and guidance
Actively participated in event planning
Ensured accurate pricing and branding delivery by the Marketing team Al Bilad Industries, Dubai, U.A.E
Sales Executive Aug 2013 - Mar 2014
Acquire new business and maintain the existing account portfolio
Met sales targets for new business acquisition
Grew the business by successfully managing existing clients
Represented the company and generated incremental sales at events Dubai, U.A.E.
adhnzo@r.postjobfree.com
SKILLS
Strong Administrative and
Organisational skills
Multitasking and time
management
Solutions-focused and
problem-solving
Adaptability
Detail-oriented
TECHNICAL STRENGTHS
CRM systems – Eloqua
Database and Scheduling
MS Office Suite
LANGUAGE
English (Native Fluency)
EDUCATION
Higher National Diploma:
Retail Business
Management – Durban
University of Technology,
Durban, South Africa -
2011
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