Customer Service Consultant
Resume:
Thabiso Mahanke
Customer Service Consultant
Personal info
ID Number
Contact number
adhn9b@r.postjobfree.com
http://www.linkedin.com/in/Thabiso
Mahanke
Education
Matric - Other
Other
Average:55% - 59%
References
Khumo Mohale
Team Leader
Tshidiso Ferland
Team Leader
Summary
Started my work experience in 2010 at a retail outlet, proceeded to get my call center experience in 2012 but relative to banking, I started in 2014. In terms of skills I'm proficient in Microsoft Excel, SAP, CRM, Excel Spreadsheets which are some of the banking systems we used. I was awarded a Reward and Recognition for the most investment leads generated and converted, also got a social media compliment via Facebook for a good service.
Experience (Work history)
Nedbank Contact Center
Customer Service Consultant 27-May-2014-31-Jan-2019 Duties
InterActive Technologies
Call Agent 14-Mar-2013-01-May-2014
Duties
Thinkmoney
Sales Consultant 05-Mar-2012-28-Feb-2013
Duties
DNA Telesales
Sales Consultant 13-Apr-2011-30-Sep-2011
Duties
Clicks Pharmacy
Customer Service 15-Dec-2010-02-May-2011
Duties
Skills
Achievements
2018
Highest Investment Leads Converted for the month
2018
Social Media Compliment (Facebook)
Customer service and liaison
Data Capturer
-Worked on a Tracker campaign, where I'd sell a value added product to existing customers.
-Cold calling
-Data capturing
-Life Insurance Sales
-Data Capturing
-Cold Calling
-Worked on behalf of Holland selling the Kaizer Chiefs funeral cover to the low- income market.
Cold calling
-Explain features and benefits of the product.
-Assist with capturing client information and and activating the product.
-Also sell added benefits, eg. monthly provider benefit.
-Assist with POS payments
-Assist with fitting aisles.
Sales
8-10 years
Sales
Advanced
Client Services
8-10 years
Client Services
Advanced
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