Employee Relations Medical

Joselin Martinez

**** ***** ***** *******, ** *7521 Cell: 224-***-**** Email: adhks3@r.postjobfree.com

OBJECTIVE

mailto:adhks3@r.postjobfree.com am a highly detail oriented and confident administrative professional with the ability to execute a wide range of project management, leadership, administrative and office support duties needed to accomplish daily tasks, streamline processes and increase efficiency in a fast paced environment.

EDUCATION

MASTERS OF BUSINESS ADMINISTRATION

MASTERS OF HEALTHCARE ADMINISTRATION

University of Houston-Clear Lake, Houston, TX

May 2019

BACHELOR OF SCIENCE BUSINESS TECHNICAL MANAGEMENT

CONCENTRATION: HEALTH SERVICES MANAGEMENT

DeVry University, Addison, IL

June 2015

CERTIFIED MEDICAL OFFICE MANAGER

Practice Management Institute, San Antonio, TX

October 2015

SKILLS

Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Project, Microsoft Power Point,

Visio, EPIC, Aria-Medical Records, Centricity, Citrix, Medical terminology, ICD-10, Kronos, Management (Coach Style/Mentorship), Leadership, Administration, Human Resources, Problem-Solver, WPM: 85, Bilingual: Spanish

HONORS

Recipient of the 2019 Houston Admin Awards in Administrative Excellence in Healthcare 5/2019

Omicron Delta Kappa (National Leadership Honor Society) 1/2019

ACHE Albert W. Dent Scholarship Recipient 7/2018

National Honor Society of Leadership and Success 7/2017

Summa Cum Laude 6/2015

Perseverance Award 6/2015

EMPLOYMENT EXPERIENCE

ACADEMIC ADMINISTRATOR 02/2016-Present

Texas Children’s Hospital, Houston, TX

Manage the division of Pediatric Neurosurgery at Texas Children’s Hospital, which is ranked 4th in the U.S. and 2nd best pediatric children’s hospital according to U.S. News & World Report. Here I partner with Section Chief to assist his vision for the department. Supervise staff as needed, and overall manage the daily operations of the division of Pediatric Neurosurgery on a day-to-day basis.

Manage calendars/travel for the chief of neurosurgery, and assist with other two neurosurgeon’s schedules

Maintains department records of faculty (i.e., curriculum vitae, licensures, CMEs, etc.) for credentialing and licensure and update yearly as needed

Assist with new physician onboarding, new employee interviews and attend monthly meetings

In charge of provider clinic scheduling/space utilization/medical record retrieving/imaging in radiology

Receive direct reports from observers, pre-med students, medical students, residents and fellows

Project: I presently coordinate yearly fellowship interviews, faculty interviews, and monthly resident rotations/oral boards, along with proctoring residency exams

Project: Due to COVID-19 have implemented with our Enterprise system the coordination for the "go live" Telemedicine communication with our neurosurgical patients in scheduling their appointment and sending out handouts to guide parents and teaching via MyChart/VidyoConnect Apps and by phone

Project: I work closely with the Woman's Pavilion leadership's Community Health Initiatives department in regards to their business operations analyst role in supporting Texas Children's NICU (neonatal intensive care unit) department regarding referrals/orders from our 13 contracted community hospitals

ADMINISTRATIVE SUPERVISOR 9/2014-12/2015

Oncology Specialists, S. C., Park Ridge, IL

Supported a nine physician oncology practice, supervised front desk registry, pharmacy department, chemo/exam nurses, and monitor patient billing along with assuring the whole staff meet their daily work and offer assistance throughout two clinic locations.

Managed calendars for the whole staff (Meetings, Doctors PTO, Clinic, Staff attendance, On Call)

Supervised front desk personal/ and medical records department

Assisted Administrator with employee orientation, training, and HR oversight responsibility for payroll and benefits program administration, management of leaves medical and family medical leaves

Assisted in human resources functions with practice manager/administrator/leadership

Coordinated the employee of the month recognition ceremony

Updated as needed physician licenses, insurance, DEA, CAQH and other required by state law

Typed certified letters to patients who are no shows at our facilities

Inserted CT/PET scans, and patient Lab results to EMR patient chart

Assisted in medical record requests to patients and outside facilities

Scheduled depositions with attorney’s for medical review malpractice cases

Project: During my job at Oncology Specialists, S.C. I assisted in the implementation of innovative program, the new patient portal and direct teaching/leading of patients to register and provided lessons to guide in using the new system. I hired interns to sit on a 1:1 basis with patients and aid in creating a username password and easy access to the Patient Portal online. There was a success within the first 3 months of going live from new patients to established patients of 98.5% active participants.

OFFICE MANAGER 6/2009-9/2014

Michael C. Whelan, Tax Law Firm, Des Plaines, IL

Managed the daily operations of the law firm with three attorneys, two secretaries as well as two accountants along with coordinating meetings, work schedules and clientele flow on a day-to-day basis.

Managed the tax law firm daily tasks to ensure efficient day-to-day operations

Trained new employees/interns, hired, terminated, promoted employees

Monitored payroll, and approved requests for days off and ensured proper coverage at all times

Assured attorney’s appropriate schedule coverage

Assisted with employee benefits, compensation, and employee relations

Marketed the tax law firm for the attorney/president such as (website, brochure and word-of-mouth)

Weekly meetings with attorneys to ensure firms budget expense was as expected

Projects: Fraud check audits of employer businesses, coordination of excel sheet of new patient financial information, arranged all client files in chronological order in the office for easy access

INTERNSHIP

INTERN 9/2008-9/2012

Advocate Lutheran General Hospital, Park Ridge, IL

Pediatric Intensive Care Unit

Trained over 50 volunteers procedures and rules of regulation on the pediatric floor

Printed new patient labels for bracelet and medication daily

Answered phones for the department and triaged calls as needed

Direct care with children by assisting in ordering their food, and feeding infants in the critical care unit

Ambulatory Surgery- (Patient Access and OR)

Helped with admissions in the pre-registration area, registering patients before surgery

Called on pre-op patients and toured them towards the locker room before their surgery

Assisted in making sure operating rooms were good to go before next procedure (disinfecting equipment)

Printed labels for patients with demographic information

ORGANIZATIONS

MEMBER

American College of Healthcare Executives 10/2016-Present The National Society of Leadership and Success 7/2017-Present

Medical Group Management Association 10/2017-Present

Omicron Delta Kappa 1/2019-Present

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