End User Support Engineer

Ayotoluwafunmi Olarinde

Address: *, ******* ******, *******, ****, Lagos

Mobile phone: +234 813-***-****

E-mail: ***********@*****.***

SUMMARY

A successful End User Engineer with extensive multi-talented, experienced all-round with technical skills and the ability to develop and maintain close working relationships with other support and development teams. Having the personal drive required to deliver a service that exceeds the expectations of colleagues and end users through a positive, well organized and structured work ethic.

Looking for a career advancement opportunity with an organization that will challenge my problem solving skills and allow me to develop my knowledge & potential. PERSONAL DETAILS

Sex: Male

Marital Status: Single

Nationality: Nigerian

Language: English, Yoruba, French

EDUCATION

2011-2016 National Open University of Nigeria.

B Sc. Computer Science

2005-2011 Barek Memorial High School, Iyana Iba, Lagos State West African Senior School Certificate Examination 2008-2009 NIIT, LAGOS

Certificate in Server & Database Administration: Solaris & Oracle PROFESSIONAL

• Database Administration: Solaris & Oracle

• Dell EMC Service Basics 2017

• Dell 1000 Client Foundations 2016

• Dell 1000 Client Q2 Assessments 2017

• Microsoft Digital Literacy-Computer Security and Privacy

• Diploma in Project Management

• Introduction to Administering Office 365 for Small Business (In-View)

• ITIL 4 Foundation (In-View)

SKILLS

• Technical and Analytical

• Organizational

• Interpersonal Skills

• Software Upgrades

• Working Independently

• Oracle Database

• System Administration

• Printer and scanner installation and troubleshooting Work Experience

July 2017 – Present Computer Warehouse Group

(Seconded to 9Mobile)

End User Support Engineer

• Providing one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person.

• Resolving network related issues like local area connection problem, network access, mails, internet, dial-ins, etc.

• Installation of high end OS and essential application on systems.

• Configure, repairs and/or troubleshoots problems associated with desktop systems including PC’s, Laptops, and Peripheral components.

• Managing and monitoring of backups in case of disk faults.

• Providing maintenance support and break-fix solutions.

• Providing assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.

• Responds to Service Desk issues and documents resolution and any pertinent information.

May 2017 – July 2017 Computer Warehouse Group

(Seconded to Etisalat)

End User Support Engineer

• Providing one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person.

• Resolving network related issues like local area connection problem, network access, mails, internet, dial-ins, etc.

• Installation of high-end OS and essential application on systems.

• Configure, repairs and/or troubleshoots problems associated with desktop systems including PC’s, Laptops, and Peripheral components.

• Managing and monitoring of backups in case of disk faults.

• Providing maintenance support and break-fix solutions.

• Aiding in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.

• Responds to Service Desk issues and documents resolution and any pertinent information.

September 2015 – April 2017 Computer Warehouse Group Plc (Internship) End User Support Engineer

• Installation of high end OS and essential application on systems.

• Configure, repairs and/or troubleshoots problems associated with desktop systems including PC’s, Laptops, and Peripheral components.

• Managing and monitoring of backups in case of disk faults.

• Providing assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.

• Providing maintenance support and break-fix solutions.

• Follow documented processes i.e. implementing change control procedures.

• Responds to Help Desk issues and documents resolution and any pertinent information.

• Coordinating with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same.

• Troubleshooting technical problems and implementing solutions.

• Responsible for the fast and accurate troubleshooting of reported faults.

• Providing one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person.

• Resolving network related issues like local area connection problem, network access, mails, internet, dial-ins, etc.

January 2013 – January 2015 The Peacemakers American Mission School End User Support Engineer

• Responsible for the fast and accurate troubleshooting of reported faults.

• Installation and configuration of windows operating system.

• Add user systems and printers to the domain.

• Desktop and Laptop repairs

• Purchasing of IT Equipment and software in line within agreed budgets.

• Troubleshooting technical problems and implementing solutions.

• Follow documented processes i.e. implementing change control procedures.

• Installation of OS and essential application on systems. Referee

Available on request

Contact this candidate