Customer Executive
Resume:
Nithya adhdok@r.postjobfree.com
Chennai, India
WORK EXPERIENCE
Telecaller
HDFC Ergo / Chennai
Contacting customers based on the received data and carrying out the customer verification process.
Analyzing the details provided by customer and available data in the system.
Assigning leads to the team members based on the region and language.
04/2015 – 11/2016
Customer Service Executive
CMA CGM SSC / Chennai
Deal with each step of Import documentation process. Provide efficient delivery logistics through data management. Fill out each import documentation and compute charge for each shipment.
Resolve shipment issues and to know when to elevate to the management for resolution.
Maintain up-to-date export and import files in a structured and catalogued system.
Ensure that all imports are documented correctly and provide all applicable export documentation needed by each country of destination.
Directly deal with the end customer via e-mail conversation and provide the appropriate details.
Training new team members.
EDUCATION
06/2011 – 04/2014
BSC(Physics)
Quaid-E-Millath Gov’t Women’s College / Chennai
With an aggregate of 65%
06/2009 – 03/2011
Higher Secondary
Jaigopal Garodia Gov’t higher Secondary School /
Chennai
With an aggregate of 72%
06/2008 – 04/2009
SSLC
Jaigopal Garodia Gov’t higher Secondary School /
Chennai
With an aggregate of 74%
SKILLS
Constantly Focused Problem Solver Optimistic
Socially Confident Ability to meet deadlines
Goal Oriented
OTHER INTERESTS
Gardening
Cooking
ACHIEVEMENTS
Secured star award for maximum productivity and efficiency in CMA CGM SSC
Secured propeller award for maintaining consistency and high productivity in work.
LANGUAGES
English
Tamil
AREAS OF EXPERTISE
Customer Service Management
Customer Satisfaction Enhancement
Compliant handling and Resolution
Multi-tasked in high volume, high stress environment Email handling
Responsibility:
Responsibilities:
08/2017 – 10/2019
Documentation Executive with an experience of 1.5 years of experience in import documentation. Also 2.2 years experienced in customer handling related to banking and insurance sector. 'Opportunity lies in the middle of difficulty' is the motivating quote of my life. Tele-Caller
Ramakrishnan
Playing Carrom board
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