Manager Customer Care

Nadia Ziervogel

PERSONAL INFORMATION

Address: ** ******* **** **** **** South Africa

Phone: +966-**-***-**** and +277********

Email: Ziervogel.nadia @gmail.com

Identity no: 930**********

Nationality: South African

OBJECTIVES_

Dynamic, young and all fresh, intending to contribute strong economical knowledge, Numerical, Analytical and interpersonal skills, as well as applicable experience, in your firm. I would like to find myself a full time position in a customer based environment, office related or sport and recreation. I am keen and willing to give total support and commitment to the job. . CAREER SUMMARY

Currently Unemployed

Date 16 April 2019

Vidafit Gym

I provide Les Mills body pump; spinning ; HIIT classes; muscle group classes and advanced core group class programmed by myself. In the additional time from my 9 hour shift I do private one on one sessions from losing weight, toning, and diastasis recti training with assistance of nutritional eating plans. DATE 30 January 2018

Crossfit Interval Plus

I provide 4 group classes such as bootcamp, HIIT training and Boxing/Kickboxing classes. The remaining time I have private clients as a personal trainer. I do my clients BMI regularly to ensure we meet the desired goals with assistance on nutritional value.

Date 01 November 2017-26 January 2018

Seasonal FireFighter

Duties:

The firefighters are to help protect the public in emergency situations. You respond to a wide variety of calls, such as chemical spills, flooding, water rescue and general rescue as well as fires. In addition to attending emergency call outs and rescuing people and animals from life-threatening situations, the job entails: using sophisticated firefighting and rescue equipment promoting fire safety via talks, advice and training sessions inspecting and enforcing safety standards in commercial and residential properties demonstrating the use of firefighting equipment

performing practice drills

undertaking physical and academic training

checking and maintaining vehicles, equipment, hydrants and water supplies Date 1 April 2017- 31 December 2017

Group Exercise Instructor

Duties: Teaching the Group Exercise class to a high standard; building relationships with members to achieve member retention and grow your class offering; ensure the health and safety of members at all times; and actively managing ongoing training and self-development to keep abreast of industry changes through obtaining CEC's

(Continued Education Credits)

DATE 2014- 2017

Virgin Active: Fitness Manager and Group Exercise Manager and Group Exercise Instructor Duties: Manage the member induction programme within the club; manage and ensure exceptional member service is maintained at all times; Managing and monitoring the group exercise program and group exercise staff through the group training manager; manage all fitness related programmes and promotions; maintaining all training equipment and presentation of all fitness staff in accordance with our brand stand; manage the people element of the fitness department; manage department expenses, revenue and administration; assist with sales growth and retention in accordance with the company goal; actively assist and promote the ancillary products and services available to members; ensure a safe fitness environment exists for all staff and members; creating an environment of fun, humour and play in all fitness departments as the brand ambassador you will be comfortable communicating with our members and people. Overlooking daily operations relating to the trainers' personal and group training schedule and class set up and it's management.

Meet with the trainers on a weekly basis for business overview and set up expectations. Managing the facility and ensuring the safety of employees and clients of the business. Group Exercise Manager

Duties: Administering personnel, Co-coordinating use of facilities, Servicing members, Managing group exercise department expenses, revenue and administration, Maintaining standards of the department and Corresponding to emails, phone calls. Setup classes and conduct them to our offerings.

Group Exercise Instructor

Duties: Teaching the Group Exercise class to a high standard; building relationships with members to achieve member retention and grow your class offering; ensure the health and safety of members at all times; and actively managing ongoing training and self-development to keep abreast of industry changes through obtaining CEC's

(Continued Education Credits

Virgin Active: Previous employment work as a fitness instructor and do sales as well, started May 2014 • Zone Fitness: Last employment worked as a fitness instructor since September 2013- April 2014. • Duties: Opening and Closing of the club, Fitness Screening Assessment Form, Group Classes, Facility Management, Checklists, Cleaning of Jacuzzi, Filling of Assessment Forms, Monitoring Fitness Assessments, Demonstrate members or clients how to use exercise equipment correctly, Monitor the misuse of equipment, and, Ensure the gym is clean and free of health and safety hazards.

DATE 2012-2013

• Zone Fitness - worked as a part time receptionist since November 2012- June 2013.

• Duties: Meeting and Greeting Members/Clients, Booking of Classes, Keeping the reception area tidy, Answering and forwarding phone calls/ operate switchboard, Cancel of Contracts, Petty Cash, Taking Messages, Dealing with Payments, Membership Queries and Admin Queries, Filling, Opening and Closing of Club, Customer Service Orientated, Problem Solving Techniques, and, Capturing Contracts.

Languages:

English: Professional Level

Afrikaans: Advanced Level

QUALIFICATIONS

ETA (2012)

Completed Sports Management Certificate (2012)

Subjects: Business and Finance Management

Marketing and Sales

Principles of Customer Care

Business Communications and Record Keeping

Event Management; Planning and Implementation

Volunteer Management

Safety and Risk Management

Governance in Sport

Sustainable Structures in Sport

Facility Management

Facility and Equipment Maintenance

Physical Activity

Screening

Personal Development

Psychology

Diversity and Equity

Sport Sociology

HIV/AIDS

Special Needs and Disabilities

Team Ethics

Public Relations and Media Liaison

Touring Logistics

HFPA 2016: Group Exercise Instructor

NASM(National Academy of Sports

Medicine) 2020 : Mental Toughness

MATRIC (2011)

English

Afrikaans

Mathematics Literacy

Business Management

Accounting

Computers Applications Technology (CAT)

Life Orientation (LO)

REFERENCES

Planet Fitness

Mr Million

Destination: Wellness Manager

Cell: 072*******

Virgin Active

Destination:Manger

Mr. Crowie

Tel: +27-83-798-****

Crossfit Interval Plus (Riyadh)

Gayan Okandapola

Destination: Fitness Manager

Cell: +966-*********

Contact this candidate