Pharmacy Customer Service
Resume:
Lawrence Lubonski
Pataskala, OH 43062
***********@*****.***
Summary
Highly committed Pharmacist with broad experience in managed care, pharmacy benefit management and account management. Exemplify interpersonal and communication skills, with expertise in interacting with consumers, medical staff and administrators. Known for proactive leadership in the development, implementation, and analysis of management programs.
Team-spirited, patient, and resourceful professional known for positive attitude and creative thinking and problem solving aptitude. Effective in streamlining operations, improving productivity, and reducing costs. Able to handle multiple responsibilities, set priorities, clearly communicate ideas to others, and respond positively to demanding solutions. Recognized for speed, accuracy, quality work, and outstanding customer service. Proficient in Microsoft Excel, Word, PowerPoint, and Internet.
Areas of Expertise
Customer Driven and Total Quality Management - Instill a culture of strong leadership, staff development and empowerment.
Pharmacy Management - Demonstrate proven ability to Impact operations, build revenues/ sales, and enhance profitability while enhancing pharmacy service operations.
Strategic Planning and Operations Management - Effectively combine strengths and
ability to critically evaluate organizational needs and design effective solutions to achieve performance objectives.
P&L and Financial Management Expertise - Successful at controlling / reducing costs, increasing operating margins, and reducing accounts receivable.
SUPERIOR CUSTOMER SERVICE
TEAM ORIENTED AND DEVELOPMENT
STRONG LEADERSHIP AND MANAGEMENT SKILLS
STRONG COMMUNICATION SKILLS
PROFIT AND LOSS ACCOUNT MANAGEMENT
CERTIFIED IMMUNIZATION SPEACILIST
CERTIFIED COMPOUNDING SPECIALIST
Experience
Rexall Drug Store, Orangeville, Ontario Canada 6/2015 to 11/2019
Pharmacist/Pharmacy Intern
Accountable for filling prescriptions, providing Patient Consultation and Medication Checks, conducting Immunizations, Controlling Inventory and providing Superior Customer Service.
Pharmacy Operations Training Store
2-3% Increase in Immunizations
Positive Inventory Shrink Results
Bottino's ShopRite Pharmacy, Vineland, NJ 4/2014 to 5/2015
Pharmacy Manager
Managed Pharmacy Department filling 1,500 prescriptions. Built a strong Pharmacy Team. Which delivered Excellent Customer Service and delivered an exceptional Customer Experience.
Effectively Managed a profitable P&L - adding $30,000 to $50,000 to the stores bottom line.
Reduced Payroll by 6%
Managed Inventory to Budget and Controlled Expenses.
PharmaTech Staffing, Mt Laurel, NJ 4/2012 to 3/2014
Pharmacist
As a floating Pharmacist was accountable for filling prescriptions, managing the staff, providing patient consultation, administering immunizations, controlling inventory, and retaining customer relations to ensure customers' total satisfaction.
Radiant Health Mart, Washington Township, NJ 4/2010 to 3/2012
Owner
Launched my own Pharmacy, successfully drove business, established Pharmacy Team and Managed Pharmacy Operations.
Established a synergistic working relationship with a local Pain Management Clinic.
Administered Immunizations.
Compounding Prescriptions.
Target Corporation, Voorhees, NJ 4/2005 to 4/2010
Pharmacy Manager
Established a solid Pharmacy Team, expanded business from 350 prescriptions to 1,300 prescriptions weekly. .
Acquired a Genaurdi’s acquisition and remarkably retained 52% of business. Over-achieving the target of 39% retention
73.1% increase in Prescriptions.
Effectively managed P&L, reduced payroll, and controlled expenses.
Education
Temple University School Pharmacy, Philadelphia, PA 5/1983 Bachelor of Science, Pharmacy
GPA: 3.3
Wheeling College, Wheeling, WV 5/1980
Bachelor of Science, Biology, and Minor: Chemistry GPA: 3.25
Additional Skills
Certified Immunization Specialist
Certified Compounding Specialist
Licenses
Pharmacist, Ohio Board of Pharmacy, 11/2019 to 9/2021. License No.03439362
Pharmacist, New Jersey Board of Pharmacy, 7/1983 to 4/2021. License No.28RI01742100
Pharmacist, Delaware Board of Pharmacy, 9/2014 to 9/2020. License No.A1-0004548
Pharmacist, Washington State Board of Pharmacy, 12/2006. License No.PH00050856 - Inactive
Pharmacist, Maine Board of Pharmacy, 12/1992. License No. PR00004403 - Inactive
Training
Immunization Certification, APhA Immunization, 7/2004. Certified Immunization Specialist
Compounding Certification, PCCA, Houston, TX, 9/2010. Specialty Compounding Certification
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