Manager Program
Resume:
Jennifer Arthur
adh20r@r.postjobfree.com
Principal Program Manager
Professional Summary
Enthusiastic, skilled, and reliable Principal Program Manager with a background as a Certified Scrum Master®, Certified Scrum Product Owner and Agile Certified Practitioner. A performance-driven leader with over 16 years of diversified experience in large enterprise wide, global organizations. Outstanding execution of Program/Project/Release Management deliverables, while integrating leading edge technologies through best practices, procedures, control processes and innovative workflows.
Certifications
Certified Scrum Master® (CSM®)
Credential ID 1004700
Certified Scrum Product Owner (CSPO)
Credential ID 1005736
Agile Certified Practitioner (PMI-ACP)
Credential ID
Expertise and Skills
Area of Expertise
Core Skills
Agile Principles
Scrum Ceremonies
Scrum Transformation/Coaching
Servant Leadership
Communication
Workday
Release Management
Salesforce
Agile Planning and Coaching
JIRA
Project / Product Management
SharePoint
Conflict Resolution
Collaboration/Team Building
Budget Planning
Budget Procurement
Professional Summary
Ciber @ Disney Cruise Lines
Principal Program Manager
January 2020 - March 2020
·Managed a $15.2 Million modernization from the current reservation system to AWS in a hybrid environment of agile and waterfall.
·Managing project-level plan, issues/risks, status, etc.
·Managing stakeholder expectations communicating to C-Level stakeholders.
·Driving teams such as software, architect, developers and quality assurance to deliver on customer requirements.
·Facilitating cross-silo communications and decision making across team, division, and company.
·Facilitating Project Leadership Team meetings.
·Being a single-point of contact and escalation point for Project Managers and business owners.
·Defining and managing project schedules.
·Producing weekly status reports and attending weekly status meetings.
·Producing executive-ready communication.
·Managing multiple projects through project lifecycles.
·Tracking time management via timesheets and expense reports.
·Fostering team relationships to help create a self-organizing experience and a positive working environment.
Citi
Release Manager / Scrum Master
October 2016 – January 2020
·Implement best practice, project governance, tracking changes, approvals and communication with all stakeholders
·Work effectively with multiple Scrum teams both internally and globally
·Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
·Manage multiple teams, products and portfolios simultaneously including budget planning for the upcoming year.
·JIRA administration, custom workflow and schema changes such as JIRA Kanban boards and best practices for backlog organization
·Provided client consultancy for User Experience and Interaction Design
·Ability to work effectively in cross functional team environment and able to balance workload and prioritizes effectively
·Act as a scrum master for multiple global projects, mentored less experienced team members adapt scrum/agile best practices to deliver quality product in a complex environment.
·Act as a servant leader by removing impediments, facilitating scrum ceremonies, protect team from internal and external distractions to help them focus on daily QA activities to meet sprint goals at the end of each sprint.
·Coach the Team in organizational environments in which Scrum is not yet fully adopted and understood such as teach different techniques for effective Product Backlog management and encourage self-organization.
·Focus on developing more trusted and collaborative team environment where problems can be raised without fear of blame or being judged with a complete focus on problem resolution.
·Facilitate discussions, decision making and conflict resolution meetings.
·Actively participate in sprint planning activities, daily stand ups, sprint reviews and sprint retrospectives.
·Actively participate scrum of scrum meetings with program manager and key players.
·Consistently met deadlines and requirements for all production work orders.
·Ability to work effectively in cross functional team environment, and able to balance workload and prioritizes effectively.
·Motivate team players with excellent business, analytical, communication, presentation, and management, technical and written skills.
Vaco @ BIC Graphic USA
IT Project Data Analyst
May 2016 – October 2016
·Acquire data from primary or secondary data sources and maintain databases/data systems
·Identify, analyze, and interpret trends or patterns in complex data sets
·Filter and “clean” data, review computer reports and performance indicators to locate and correct code problems
·Work closely with management to prioritize business and information needs
·Locate and define new process improvement opportunities
·Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality.
Syniverse Technologies
Sr. IT Project Manager
February 2012 – March 2016
·Lead Product Team to develop customized roamer steering engine to drive traffic to carriers which have established relationships and customized reports.
·Implemented Workday to manage resources by tracking time management via timesheets and expense reports.
·Provide internal leadership in strategizing business reporting and analytics around a data warehouse
·Manage quality control of reporting performed by department to ensure that reports are meeting the requests of the operational areas (accuracy and timeliness)
·Network with all levels of internal customers to help facilitate revenue enhancing and cost saving opportunities
·Coordinate with internal customers, external clients & vendors to gather, validate and document reporting requirements and provide appropriate reporting solutions
·Develop reports on a routine and ad hoc basis
·Complete trend and root cause analysis; identifies and communicates problem trends; identifies and communicates gaps in department knowledge required to resolve specific problems.
·Document issues within the problem management system with clear, concise and accurate information; documents troubleshooting process and procedure for each issue.
·Administration of SharePoint Site and Sub-sites: Permissions, Dashboards, Workflow and Customization
Syniverse Technologies
IT Project Manager
October 2010 – February 2012
·Established requirements, tested and implemented a customized version of Salesforce.
·Liaise operator’s roaming partners for contract signature process.
·Liaise sending and receiving of signed IRA's, Completion Certificates, Test SIMs (both internally and externally)
·Liaise the launch of the two operators' relationship (agreement, IREG, TADIG, live launch.)
·Management of the roaming department, IREG/TADIG testing, communication with roaming partners, internal departments, and revenue assurance.
·IREG, TADIG & Commercial launch Facilitator
·IREG/TADIG troubleshooting & resolving any roaming related outages when required.
·Interface between Switching and Signaling Teams or provide both functions in operator environments
Syniverse Technologies
Sr. Web Application Support
October 2004 – October 2010
·Provide leadership and training of products, processes and industry standards.
·Participate in system requirements for web based applications
·Participate in quality assurance testing for web based applications
·Responsible for web based application post release validation
·Participate in cross-functional project teams
·Respond and resolve customer inquiries, issues associated data provisioning activities within established SLA guidelines.
·Provide Service Notices to both internal and external customers
·Maintain established service level agreements to meet customer expectations and quality standards.
·Analyzed data flows and data conflicts between legacy systems and reconcile conflicting or ambiguous information
·Involved in creation of metadata repository and data mappings according to the business requirements.
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