Manager Program
Resume:
EMANUEL A. QUILES, MS
*********@*****.***
PROGRAM MANAGEMENT OFFICE & BUSINESS TRANSFORMATION LEADER
Project / Portfolio Management Program Execution Enterprise Solutions Delivery
Profile Summary
Seeking senior level IT position in a fast-paced organization focused on program transformation and making a difference in today’s new society. Throughout my career, I have maintained many positions in IT Senior Leadership (10 + years), Senior Program Management (15 + years), Project Management (25+ years), Cross-Functional Team Management (25+ years), as well as Complex Technical Solutioning (20 +), in both fast-paced entrepreneurial fortune 50 environments. Experienced collaborator and innovative thinker with 25 + years in diverse Business-to-Information Technology environments. Expert in developing, communicating, and implementing technology roadmaps to meet business strategy needs with excellent visual, verbal, and written communication skills. Have grown and led organizations as large as 100 professionals.
Additional Attributes:
·Strong PMO design, implementation and operations background and have extensive C-suite communication experience. I have successfully designed, implemented and Operated PMO’s for Goldman Sachs, Comcast, Omnicare Clinical Research, The Securities and Exchange Commission, Educational Testing Services, Popular Inc and Mutual or America.
·Core area is process change management and digitizing the governance / internal IT delivery process as well as Waterfall to Agile transformations.
·Strive to change things for the better and focus on clearing the path for my teams to be productive and exceed stakeholder and sponsor expectations.
·Led stakeholder and business owners’ solutioning meetings.
·Have been a team member of many meaningful and satisfying work environments with incredibly talented people in many amazing companies, including non-for-profit, for-profit and professional services organizations.
·My value proposition as an IT professional, is a proven track record in directing direct and matrixed teams within corporate application analytics environments by collaboratively setting strategic direction, developing short term and long-term strategies as well as implementing and managing:
·Successfully Led such large initiatives / implementations as: FIS Omni DC, Salesforce, NetSuite, Clarity PPM, Daptiv PPM, Planview PPM, ERP eco-systems and maintaining integrity of the ‘Systems of Record’ data model.
·Enforcing the use of sophisticated office productivity tools to fast-track the ideation-to-implementation process, closing the loop on the digital transformation within the IT Organization and its IT Vendors
·Business-to-Technology integration across all efforts using a common business architecture model paired with an endless curiosity to explore the new and unknown within people, processes, and data stories.
IT Leadership Skills and Experience
IT Strategy Generations - 15+ Years
IT Budget Development (Capital & Operations) - 10+ Years
IT Roadmap Buildout - 15+ Years
Business Intelligence (BI) – 10+ Years
Direct Reports - 20+ Years
Coaching - 15+ Years
Applications Managed Services (AMS) - 10+ Years
EMANUEL A. QUILES
IT Leadership Skills and Experience (continued)
Vendor Management - 15+ Years
Systems Maintenance Scheduling - 10+ Years
Mentoring - 20+ Years
Stake Holder Management – 15+ Years
SAP Center of Excellence (CoE) - 15+ Years
Project portfolio Management - 25+ Years
Project Management Office (PMO) - 25+ Years
Program Management - 15+ Years
Key performance Indicators (KPI) - 15+ Years
IT Operations Management - 15+ Years
Helpdesk/IT Services Management - 15+ Years
Disaster recovery and Business Continuity - 15+ Years
C-Level/C-Suite Communications - 20+ Years
Quality Assurance Management - 20+ Years
Methodology Development - 20+ Years
Cross-Functional Teams Management -20+ Years
Systems Engineering - 20+ Years
Mutual of America, New York City, NY 2/2019 – 3/2020
Vice President IT – PMO / Governance
Grew and led 10 PMP / Scrum professionals and cross-functional teams (functional and technical) accountable for Business Ideation process, Business Requirements, Business / End User Testing and Roll-out of Solutions in the IT Services Delivery Matrix (Projects, Enhancements and Bug-fixes).
Accountable for $110MM Portfolio, IT Mission and Vision, IT Strategy, Cross-Project Coordination, Policies and Procedures. Interface with Business Operations (Finance, Demand Planning, Compliance, Legal, Digital Marketing, Sales, Creative, Procurement, Vendor Management, Talent Management, Handling Stake Holders, Supply Chain, Quality,
Projects: Implement new Governance process for Agile, Salesforce Implementation (US/MX), FIS Omni DC implementation, OKTA, implementation and Daptiv PPM. Implement a new project intake process.
Achievements: Developed, Socialized, new governance strategy by implementation a new tier two project oversight committee and reporting process. Implemented new system [Daptiv PPM] for managing the portfolio transparently to the business. That shortened the yearly operational planning process by 1 Month. This was the result of real time portfolio and resource capacity demand reporting. Developed roadmap & attained approval to train the organization in the implementation of a new Waterfall to Agile Scrum governance process. I wrote the transformation roadmap and developed new artifacts. Improved “back to Green” RAG plan by 10% by requiring enhanced milestone tracking.
Management: Officer and Senior Leader, Mentor, Coaching, 10 Direct Reports, Led Release train management committee, Member of IT leadership committee, Led Portfolio Health Committee, Member of the IT Steering Committee. Responsible for reporting on Portfolio health to the Corporate Executive Committee that included: CFO, CTO, CMO, CISO, General Counsel. Performed all employee performance functions as well as organizational budgeting.
Technologies: MS Office 360, Project, SmartSheet’s, Access, Visio, Word, PowerPoint, Excel, MS Teams, SharePoint, OneNote, Microsoft Flow, Power Excel, MS Data Visualizer, MS
ITSM, JIRA, ServiceNow, ServiceDesk, Zendesk, Remedy, Outlook, Skype, MS Teams.
Cloud Computing AWS Private Cloud Solution, Amazon Web Services (AWS), MS AZURE, Mercury Gate
Methodologies Waterfall SDLC, AGILE SAfe, PMBOK (PMI), CMMI
Security Models SOX Compliance, SAP Governance, Risks and Compliance (GRC)
Mizuho Securities, New York City, NY 03/2017 - 02/2019
Consultant Sr. Program Manager Enterprise Applications
Direct cross-functional (functional and technical) teams through Business Ideation, Business Requirements, IT Design, IT Development, Business / End User Testing and Roll-out of Solutions in the IT Services Delivery Matrix (Projects, Enhancements and Bug-fixes).
Accountable for IT Vision, IT Strategy, Cross-Project Coordination, Policies and Procedures.
Interface with Business Operations (Finance, Demand Planning, Marketing, Sales, Creative, Procurement, Supply Chain, Quality, Warehouse Management).
Projects: Symphony collaboration tool implementation, Implemented Pro Unlimited-Wand Vendor
Management System, Implemented Service Now Help Desk and Release Management System.
Achievements: Improve corporate communications with the implementation of Symphony collaboration. Reduce manager contacts by third party vendors with the implementation of the VMS. Reduced consultant cost by 5%. Improved Help Desk Response time by 10% with the implementation of Service Now.
Management: Week and Biweekly status reporting. Lead liaison with corporate risk and compliance. Member
of Technology Steering Committee.
Avis Budget Group, Parsippany, N.J. 12/2016 – 3/2017
Consultant Sr. Program Manager.
Direct cross-functional service Agile delivery teams (functional and technical) accountable for Roll-out and Implementation Connected Car Infotainment Telematic Services.
Interface with Business Operations (Finance and Client IT Departments) Marketing, Product Management, Legal, Compliance, Sales.
Projects: Connected Car Service Program. Corporate flagship program to transform ABG corporate offerings
and improve BI and Analytics using telematics, and AWS
Achievements: Led 10 Tata Consulting Services workstreams globally, and matrixed ABS technologist,
developers, Business analysts, Systems engineering and architecture in successfully delivering Connected Car
Services for ABG. This was a 12MM a year program with some 400 stories, 30 sprints annually, and 25 PODS.
Management: Senior Leader, Mentor, Agile Coaching, Cross-Functional Teams, Enterprise Architecture,
Developed release Roadmap, Reported directly to CIO / C-Suite Communications, Key Performance Indicators
(KPI), Information Technology Operations Management, Applications Management, Quality Assurance,
Applications Managed Services, Business Continuity, Helpdesk Management.
Vendor: ID Systems, Mahwah NJ
Technology: Clarity PPM, AWS / Connected Car Services Bus, ID Systems third party Vendor, ITSM, JIRA, ServiceNow, ServiceDesk, Zendesk, Remedy
UBS Americas, Weehawken N.J. 11/2014 - 12/2016
Consultant -Senior Program Manager – Portfolio Manager
Successfully led $259M Portfolio for Corporate IT Shared Services - Legal, Compliance, Corporate Risk, Finance: 100 resources, and 12 business Portfolios with 240 programs. Responsible for delivering results to the executive steering committee, project organization, budgets, stage gate clearance for the SDLC, and final monthly finalization status reviews to GT-COO Leadership, and all data quality related issues. Configured and deployed Clarity PPM to 700 users.
Projects: Manger Corporate Center Portfolio. Clarity PPM implementation Leader
Achievements: Developed implementation custom reporting, executive dashboard /compliance processes, and tools.
Provide advisory and governance leadership for budgetary, resource, and SDLC compliance challenges to program managers in UK, Zurich, Poland, and US.
Program performance monitoring and control including conflict resolution, risk/issue mitigation, budgetary resolution.
Primary point of contact for all Corporate Center COO leadership and problem program governance globally
Serve as the Primary liaison with Divisional / GT stakeholders on IT related offerings.
Work with Divisional / GT Stakeholders to effectively identify and drive standardized, best practices for processes and reporting
Management: Portfolio Project Manager, Business Liaison, Cross-Functional Teams,
Enterprise Architecture, Information Technology Roadmap, C-Level / C-Suite Communications,
Project Portfolio Management, Project Management Office (PMO), Program Management,
Methodology Development, Cutover/Conversion Management, IT Budget Development
(Capital and Operational), Organizational Change Management, Key Performance Indicators,
Information Technology Operations Management.
Technology: Financials, MS Suite, Excel, Visio
KPMG Global Americas, Montvale N.J. 5/2012 -11/2014
Consultant Sr. Program Manager
Clients: KPMG Federation, Globally
Projects: Responsible for the implementation of New Client Onboarding and Conflict Resolution as a result of
New EU regulation’s for mandatory firm rotation after 2 years.
Achievements: Facilitated COO federation meetings globally to design a new Client Onboarding Process and Conflict resolution approach for the firm in response to new European Union Regulations requiring mandatory firm rotation. Worked with: C-Suite globally, Corporate risk, Legal, Compliance, Talent Management, Marketing, Sales. Responsible for facilitation of all Sr. Meeting, development and design of new process roadmaps, and KPI’s. Reported to Corporate Legal and Compliance.
Results: Completed the project on time and on budget with quality. The firm met the new regulatory mandate to rotate all advisory personnel from engagements, conflict out of new response inquiries by clients and onboard new talent to new engagements.
Knowlagent Group, Warren N.J. 11/2011- 05/2012
Sr. Practice Lead Program Services Delivery
Clients:
Guy Carpenter, Hoboken N.J.
Securities and Exchange Commission, Washington D.C.
Bristol Myer Squibb. Princeton N.J.
Merck Animal Health, Summit N.J.
Guy Carpenter - Plan, Direct and Cross-Project Coordination of Property and Casualty Initiatives.
Projects: ERP Selection, New NAV product introduction, Actuarial rate review, maritime product offerings, new customer portal design and development.
Management: Project Manager, Mentor, Business Initiatives, Business Liaison, Business Operations (Finance, Human Resources, property and casualty), Cross-Functional Teams, Information Technology Roadmap, C-Level C-Suite Communications, Project Portfolio Management, Project Management Office (PMO), Program Management, Methodology Development.
Technology: PeopleSoft, 1800 support, Custom Mainframe Applications, .Net
Securities and Exchange Commission – Implement New PPM to for the office of Enforcement and HR.
Bristol Myer Squibb: Responsible for audit of 21CFR11 IT Projects, and GXP practices.
Merck Animal Health: Conducted external technical project audit for animal health data related to catastrophic drought on US livestock for use in global vaccine regulation / impact.
Educational Testing Services, Princeton N.J. 02/2008 - 11/2011
Associate Vice President – PMO Office of Quality
Management: Designed and grew and led department of 75 Project, Program/Portfolio Management professionals. Forecasted and directed $10.5MM budget. Attained COO alignment for roadmap development and the implementation of Key Measure of Success for the Office of Quality. Responsible for the development of Service Oriented Architecture [SOA] to drive business results. Responsible for capacity / demand planning alignment of resource/portfolio mix. Member of the IT Steering Committee. Responsible for delivering portfolio health to the C-Suite.
Projects: Roll-out of new Governance process, implementation of new PPM Tool MS Project Server, Implementation of new Project intake process, implementation of new executive reporting suite.
Achievements: Grew a department from 20 to 75 project, program and portfolio professionals, performed career planning with all resources in collaboration with talent management. Member of strategic management committee where I describe the state of the portfolio for the C-Suite. Implemented Information Technology Roadmap, enhanced Project Portfolio Management, Led Organizational Change Management, developed Key Performance Indicators (KPI).
Vice President EPMO, Popular Financial Inc, Marlton NJ 2006 -2008 (2Yrs)
Sr. Director Quality, Omnicare Clinical Research, King of Prussia, PA 2003 – 2006 (3yrs)
Sr. Director National Engineering, Comcast, Philadelphia, PA 2001 – 2003 (2yrs)
Sr. Associate, Goldman Sachs Investment Banking, NY, NY 1996 – 2001 (5yrs)
Sr. Project Manager, Bell Laboratories, Holmdel, NJ 1981 – 1996 (15yrs)
MS, Management of Technology
Steven’s Institute of Technology, Hoboken, NJ
BA, Communications & Business
Monmouth College, West Long Branch, NJ
Certifications
Master Certification, Project Management George Washington University, Washington D.C. ESI Professional School of Business.
Professional Experience
Additional Experience
Education
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