Store Manager Customer Service

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

BW BRITTANY WILLIAMS

************@*****.*** 902-***-****

West Royalty, P. C1E 0J5

Enthusiastic, smart, and kind with 6 years of experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and great with people. Focused on motivating staff and working with diverse personality types to drive improvements.

Order management

Team leadership and coaching

Opening and closing

procedures

Excellent customer service skills

Ready and willing to learn

POS and other software systems

Strategic thinker

Accurate money handling

Store Manager CoffeNUT Hospitality inc. - 06/2020 - CURRENT Stratford, PE

Created work schedules according to sales volume and number of employees.

Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.

Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events. Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Approved regular payroll submissions for 7 employees within Microsoft excel.

Cooperated with staff and clients to achieve customer service goals and surpass team objectives.

Supervisor Tim Hortons - Charlottetown, PE 07/2017 - 06/2020 Set overall vision and provided team leadership.

Conducted routine inspections of incoming materials to check quality and compliance with established product specifications. Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand. EDUCATION

Evaluated employees' strengths and assigned tasks based upon experience and training.

Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.

Supervisor Tim Hortons 10/2014 - 03/2017

Acquired responsibilities to supervise as well as maintain the bake, put the orders from the truck away, and count cashes.

Worked with management team to implement proper division of responsibilities.

Identified individual employee's unique work styles and adapted management methods.

Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

Maintained compliance with company policies, objectives and communication goals.

Carleton Place High School, OntarioHigh School, Carleton Place, 06/2016 ON

High School Diploma:

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