Security Safety Officer

**** ***** ***** ** *******, FL ***** 508-***-**** adgyw6@r.postjobfree.com www.linkedin.com/in/markcicciu Innovative Security and Safety professional with years of experience planning and leading initiatives for large-scale operations and Fortune 100 companies. Proven adept at executing emergency preparedness protocols during catastrophic and life-threatening events. Offering expertise in special event coordination, risk assessments, and leading large security teams. Artful trainer, motivator, and presenter.

PERFORMANCE OVERVIEW

Successfully directed and maintained security through a $25 million, hotel renovation, including guest rooms, meeting space Life Safety and elevator upgrade and labor action.

Safely led the hotel through a failure of the city power grid that compromised several neighborhoods for a 5-day period as well as 6 other states of mergency

Led the deployment of emergency protocols during the 2013 Boston Marathon bombing. Provided medical triage, shelter for evacuees, and guidance for employees. Recognized by Boston Police with special award for service during and after the Incident.

Designed and executed security plan for two addresses by His Holiness the Dalai Lama, coordinating activities with The State Department, BPD, MEMA, and related agencies to deliver seamless security and safety. CAREER TRAJECTORY

Hyatt Hotels Corporation, Orlando, FL 2018 to Present DIRECTOR OF SECURITY Hyatt Regency Orlando

Directed Security program for 4 building complex with 1,641 guest rooms and suites, 315,000 square feet of meeting space, and 1300+ employees. Attached to the South and West wings of Orange County Convention Center (OCCC)

Introduced programs to build a neglected program by setting security standards for staff and event contractors; mentors, Career Development and morale programs; created a Security Ambassador program for hotel training and new employee orientation

Established baseline levels for inventory protection, intrusion alarms, associate package inspections, CCTV, and security systems

Raised hotels profile by building relationships with Orange County Sherriff, I-Drive Security Assoc, ASIS, CFHLA and OCCC Freelance Consulting 2001 present

Advised or serviced projects with Interstate Rental Services and Hub Event Services Security including concerts by Paul McCartney, Rolling Stones, Police, Bruce Springsteen, Billy Joel, Greatful Dead, Lady Gaga, Aerosmith, and James Taylor; sporting events including Fenway Gridiron Series, Frozen Four, Beanpot Hockey and Boston Marathon, Movies including Patriots Day, Fever Pitch, Mystic River, Bride Wars, Joy, 21, The Fighter, The Perfect Storm, American Hustle, Black Mass, Spotlight, Knight and Day & Shutter Island The Departed, The Equalizer, Ghostbusters, Mona Lisa Smile, Next Karate Kid, Zookeeper, The Social Network, R.I.P.D., and Legally Blonde 2

Advised on a consulting basis trhough Guidepoint for companies in search of Security or hospitality solutions

Conducted surveys for companies including Diocese of Worcester, Archdiocese of Boston, Boston Public Library, and Waters Assoc Marriott Hotels & Resorts, Boston, MA 2011 to 2017 DIRECTOR OF LOSS PREVENTION Boston Marriott Copley Place

Oversaw loss prevention efforts for 38-floor hotel with 1,147 guest rooms, 70,000 sq. ft. of meeting space, and 500+ employees.

Direct safety, security, General Liability, Auto and Workers Compensation.

Enhanced or cultivated relationships with BPD, BRIC, Convention Centers.

Revitalized Accident Prevention Committee through retooled membership, safety games, and member accountability to drive accident rates from 37 in 2011 to 17 in 2017 besting company average for a hotel of this size.

Designed Executive Protection for celebrity, business & political VIP.

Championed systems: Guestware, MS-Shift, Saflok RFID, and IP/Analog CCTV

Designed and implemented security coverage for clients including EMC, Google, Oracle, Microsoft, General Electric, Pfizer, Fed Ex, adidas, Dana-Farber Cancer Institute, Pricewaterhouse Coopers and His Holiness the Dalai Lama.

Coordinated employee safety & security with corporate and regional security for British Airways and Virgin Atlantic.

MARK J. CICCIU, CPP CUSTOMER FOCUSED

SECURITY DIRECTOR

Areas of Expertise…

Crime Prevention & Safety

Security Measures

Investigation & Loss Analysis

Developing & Deploying Policy

Special Event Coordination

Risk Assessment

Strategic Planning

Problem Resolution

Operations Management

Personnel Management

OSHA

Presentations & Public Speaking

Intl Assciation of Chiefs of Police 06, 18

Boston Marathon Ops Command Center 02-17

Boston Pops 4th of July Celebration 07- 17

Marriott Intl Board Meeting 11-14, 16-17

His Holiness the Dalai Lama 12, 14, 16

American Idol Regional Competition 07, 13

Boston Police Peer Support Unit 14 to 17

ISU World Figure Skating Championships 16

WNBA Fan Festival 06

DNC 04 – Kerry Edwards 04 - Romney/Ryan 12

Harvard University Commencement 93-2011

5335 Magna Carta St Orlando, FL 32821 508-***-**** adgyw6@r.postjobfree.com www.linkedin.com/in/markcicciu AlliedBarton Security Services, Boston, MA 2010 to 2011 DIRECTOR OF SECURITY Whittier Place at Charles River Park Managed and directed the development, implementation, and evaluation of the security program and risk minimization programs to ensure a safe/secure facility, physical security, security assets and systems. Directed security operations for this 463-unit residential complex and commercial, medical, and retail space.

Served as the Boston District representative for the New England Region Safety Committee. PROFESSIONAL SABBATICAL Thomas Edison State College (2009 to 2010) Spent a year completing coursework full-time to earn a Bachelor of Science degree that targets Homeland Security & Emergency Preparedness. Returned to workforce after being recruited by AlliedBarton for the Director of Security position. Completed 41 Credits AlliedBarton Security Services, Boston, MA 2001 to 2009 DISTRICT TRAINER (2009)

Assumed role of training manager for the district, presenting all training materials throughout Boston for audiences from 10 to 100.

Presented basic orientation instruction for all new hires. Also presented, CPR/First Aid certification, Operations University, Supervisor Workshop, Driver Training, Diversity Training, Customer Service, Terrorism Awareness, and Safety Officer Specialist SENIOR PUBLIC SAFETY MANAGER 2001 to 2009

Boston Convention Center, Hynes Convention Center, & Boston Common Garage (2001 to 2009) Managed event security for the largest exhibition center in the Northeast United States, The Boston Convention Center, a 516,000-square foot facility, the Hynes Convention Center, boasting 176,480 square foot with the ability to host 6 concurrent events, and the Boston Common Garage which accommodates 1,300 vehicles.

Notable Events Democratic National Convention, Macworld, 113th International Chiefs of Police, eBay Live, SAP, Microsoft, EMC Worldwide, BIO, AARP, WNBA Fan Festival.

Presented the Public Safety briefings to the Executive Committee, incoming clients, and the public safety staff.

Analyzed overtime payroll for the Hynes Convention Center to realize an understaffing issues. Hired a task force of 5 officers and 25 part-time officers to reduce overtime to less than 2% on base hours and 4% for event coverage. EARLY CAREER Began career with Securitas Security Services USA, Inc., formerly First Security Services and Pinkerton Security Services, directing and managing security and safety procedures for clients such as Analog Devices Inc., Equity Office, and Met Life. EDUCATION & TRAINING

Board Certified in Security Management (CPP), ASIS International 2007 – 2023 Certified Lodging Security Director (CLSD), American Hotel & Lodging Association 2011 – 2022 GBAC Global Biorisk Advisory Council Fundamentals - 2020 Bachelor of Science, Homeland Security & Emergency Preparedness, Thomas Edison State College expected 12/2023 OSHA 30 Hour Outreach for General Industry, Safety Officer FEMA’s Emergency Management Institute Coursework & Training (92 Courses): ICS, NIMS, CPTED, National Response Framework (NRF), Professional Development Series (PDS), Mitigation, Preparedness and Technology, Response and Recovery, Integrated Emergency Mgmt PRESENTATIONS

“Facing the Unknown” – Disaster Response – 2013 Boston Marathon, Guest Speaker, Quincy College, ILSSA, BBSN (2014, 2015)

“Security & Loss Prevention in Hotels”, Guest Speaker, Quincy College (2012, 2014, 2016, 2017)

“Business Application of Security, Loss Prevention and Risk”, Guest Speaker, Quincy College (2013, 2015, 2017)

“Risk Management in Hospitality”, Massachusetts Association of Insurance Agents (2011 – 2017)

“Shelter in Place”, Contributing Speaker, Boston Convention Center Complex, Boston MA (2013, 2015, 2017)

“Active Shooter”, Contributing Speaker, Boston Convention Center Complex, Boston MA (2014, 2016)

“One Boston Day – Business Caring for Community” – (2014 – 2017) AFFILIATIONS

Central Florida Hotel & Lodging Association Safety and Security Council – Committee Member ASIS International, Orlando Chapter - Member

Past Association: ASIS International, Boston Chapter – Board Member & Program Chair MARK J. CICCIU, CPP CUSTOMER FOCUSED

SECURITY DIRECTOR

Contact this candidate