Social Media Customer Care

Amna Ahmed

EDUCATION AND QUALIFICATIONS

Institute of Management Sciences (PAK-AIMS) 2007

Bachelor of Business Administration (Honors)

Major: Marketing

Defence Degree College, Lahore 2003

Intermediate in Computer science

Date of Birth: 01/11/1985

Home Address:

377-A, Block A, State life housing society,

Lahore Cantt, Pakistan

Mobile: 032*-*******

Email: adgvk9@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Content writer/Blogs:

Lately I have been working as a content writer and blogger for different websites.

ABBOT NUTRITION

School Health Educator

Responsible for educating mothers and kids the importance of healthy eating.

Conducting seminars for different schools at their premises, emphasizing the benefits of healthy lifestyles.

Presenting the importance of company’s products such as PEDIASURE to different walks of life.

Managing the data obtained by different activities and presenting an analysis to the upper management.

BEACONHOUSE GYMBOREE PLAY AND MUSIC

Senior Brand Representative/Client Support Executive.

Ensured financial sustainability of Gymboree Lahore Gulberg branch. Made sure that the center makes profit or reaches break-even.

Developed corporate alliances and network of referrals between other businesses and Gymboree. Achieved above 90% conversion; converted all queries to Gymboree members.

Planned activities, events and gatherings to promote sale.

Maintained good relations with all members to ensure steady re-enrollments and positive feedback of members.

Offered corporate proposals/packages to employees of companies

Develop good relations with children health/skill experts for referrals to Gymboree.

Managed social media pages gathered content to be used for website and responding to all queries of customers.

SCARSDALE INTERNATIONAL SCHOOL SYSTEM

Home room teacher grade 1

Teaching all areas of the primary curriculum.

Organizing the classroom and learning resources and creating displays to encourage a positive learning environment.

Planning, preparing and presenting differentiated lessons that cater the needs of the whole ability range within their class

Motivating students with enthusiastic, imaginative class activities.

Providing feedback to parents on student's progress.

Working collaboratively with others to plan and coordinate work.

Organizing and taking part for school events, outings and activities.

Undertake special assignments, ad-hoc functions and related duties as and when required.

BARCLAYS PLC PVT LTD.

Business Executive

Catering both the individual and cooperate clients

Marketing

Providing the best possible solution to the customers’ queries.

Good customer care.

Providing first hand knowledge about all the products of the bank

Customer relationship.

LEADERSHIP AND VOLUNTEER ACTIVITIES

Carried out a marketing research project on Pakistan State Oil (PSO)

A comprehensive report on Pioneer Steel Mill in terms of their international business strategies (launching in Afghanistan)

A financial ratio analysis of PSO vs. SHELL.

A report on the Human Resource department of Pizza Hut and its working methods.

FIELD WORK

“Tetra Pack”

“Riot Productions”

Senior Research Project (BBA Honors) April-July 2007

Market research on internal performance evaluation in HRM

HONORS AND AWARDS

3rd prize in intra school debating competition

Live interviews at different Television and Radio shows.

ADDITIONAL SKILLS AND EXPERIENCE

Leadership and management.

Out of the box creative thinking.

Good interpersonal and communication skills.

Proficient in using Microsoft Word, Excel, PowerPoint, Sony Vegas, Adobe

Team Player.

INTERESTS Music, swimming and traveling.

Contact this candidate