Customer Service Technician

DAVID BURCIAGA

Houston, Texas ***** 281-***-****

CERTIFIED FIELD SERVICE TECHNICIAN

HEWLETT PACKARD TEKTRONIX LEXMARK

Responsive and detail-oriented Field Service Copier Technician with a solid background, hands-on experience, and knowledge of personal computing equipment and a commitment to high quality customer service. Experience with all kinds of computers and printers. Trained and certified on various makes and models. Provides an extremely high level of customer service through clear communication and interpersonal skills.

CORE COMPETENCIES

Color Copiers Printers Computers Communication Customer Service

PROFESSIONAL EXPERIENCE

RICOH SERVICES, HOUSTON, TX 3/2018 - PRESENT

Field Service Copier Technician

Installed and repaired color copiers.

Provided excellent customer service through verbal and email communication.

Travelled to customer site for repair and service.

BLACKBOX, HOUSTON, TX 12/2007 – 11/2017

Onsite Computer Hardware Specialist, Equipment Depot (Contractor)

Client: Hewlett Packard Enterprise, Houston campus

Installed and managed inventory of all new equipment.

Performed data entry assignment of assets to HP employees.

Recorded the movement of assets within database.

Tracked, packed, and shipped returned laptops for proper recycling and disposal.

Interacted with customers on a daily basis.

Kept track of incoming and outgoing assets, including new and old personal computing equipment.

Retired outdated assets and shipped to a liquidation center.

Scheduled pick up of equipment.

KEMTAH 10/2004 – 12/2007

Primary National Tech Support (Contractor)

Client: Hewlett Packard Company

David Burciaga 281-***-**** Page 2

Provided Premier (Executive Level) and Customer support for all printer-related issues.

Requested parts for repairs and maintained parts inventory.

Assembled and configured printers for network applications.

Assisted on team moves and relocations.

ADDITIONAL RELEVANT EXPERIENCE

S.W. Computers, 24/7 Support, Main campus/offsite (Client: Hewlett Packard Company)

EDUCATION

Associate of Applied Science (AAS) in Electronics

(N.E.C.)

CERTIFICATIONS

Hewlett Packard Certifications

Tektronix Certifications

Lexmark Certifications

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