Manager Customer Service
Resume:
Judith
Cummings
adg91k@r.postjobfree.com
I aim to leverage my experience in credit, collections, and customer service to contribute to an organization to assist with profitable growth.
Skills
Excellent interpersonal communication skills
Build cooperative relationships in team settings
Capable of working independently
Good organizational and time management skills
Credit verification and risk assessment
Able to build rapport while following up on
overdue accounts
Working efficiently in a team or individually
Relevant Experience
NOVEMBER 2019 – MARCH 2020
US Accounts Receivable Zedi via TPD (The Personnel Dept) – Calgary, AB Responsible for collection calls/emails along with all pertinent notations in Microsoft Dynamics. Liaise between customer service and customers to clear up any and all discrepancies and/or billing errors. JULY 2015 – JULY 2019
Credit and Collections Manager Doka Canada Limited – Calgary, AB Oversight of credit and collections departments across Canada; creation of policies and procedures to minimize exposure to risk; ensure contract compliance; credit verification and approvals for new and existing business; follow-up on overdue accounts; initiate legal actions as required 2011 – 2015
Business Administrator Diesel Truck and Trailer Services – Calgary, AB Invoicing, accounts payable, accounts receivable, payroll, ordering truck and trailer parts, etc. 2008 – 2011
Manager Credit Risk Mercado Capital Corporation – Calgary, AB Promoted to roles with increasing responsibility; follow-up on overdue accounts; negotiate with lessees; repossession and resale of equipment; maintain current knowledge of evolving industry trends 2008 – PRESENT
Cash Officer Superstore – Airdrie, AB
Part-time position; verify closing totals for all cash registers; update and balance general ledger 1988 – 2006
Branch Manager ATB Financial – Linden, AB
Held several roles with increasing responsibility; customer service and relationship building; improve quality of business portfolio by pursuing and acquiring several large, sought-after clients Judith Cummings, Page 2 of 2
Education
Grade 12 Diploma
St. Mary’s High School, Calgary, AB
Volunteer Experience
1995 - 2013
Various Agricultural Events
Working concessions – selling; cooking; cleaning.
Attendance at various 4H events – dinners; rodeos. This included sponsorship of a saddle; purchase of 4H livestock.
References
Available upon request
Contact this candidate