Customer Service Digital Marketing
Resume:
Chrislyn B. Baculinao
***A Ipil Street Brgy. Cembo
Makati, City Philippines
adg8r4@r.postjobfree.com
SUMMARY OF QUALIFICATION
6+ years’ experience in Talent acquisition supporting Outsourcing, Global Staffing, Financial Services and Medical Technology industry. Proven ability of providing best candidate experience and building strong relationship with the hiring managers.
WORK EXPERIENCE
Korn Ferry
May 2019 - Present
Talent and Sourcing Specialist
Client: BD, Beckton Dickinson
Supporting hiring across Korea and South East Asian region and has taken up roles across business functions.
Hiring Highlights:
Supply Chain Analyst, Customer Service, Sales/Product Specialist, Marketing Specialist, Sales Manager, Marketing Manager, Service Engineer, IT Analyst, Financial Analyst, Manufacturing Plant Roles
Building strong recruitment partnership with the hiring managers while providing best candidate experience.
Handling job analysis and calibration, candidate sourcing, initial interview screening, interview and exam coordination.
Manage offer negotiation, including internal approval and documentation and request for new hire access.
Manage the applicant tracking system, Workday.
Remitly
April 2017 - March 2019
9th Floor Cyberscape Alpha Garnet Road Ortigas Center Pasig City
Recruiter
Q2 HR Solutions (Client: Remitly)
January 2017-April 2017
88 Corporate Center, Valero St. Salcedo Village, Makati
Recruitment Associate II
●Part of an RPO (Q2 HR Solutions), was absorbed after 3 months.
●Managed, prioritized, and closed searches against a timeline and setting benchmarks and metrics.
●Involved in end to end recruitment process for technical and non-technical volume and niche roles.
Hiring Highlights (External Shared Services):
Customer Service Ramp, Real Time Analyst, Data & Reporting Analyst, CARE Specialist, Customer Experience Specialist, CS Team Lead, Quality Analyst, IT, Software Development Engineers
Internal Hiring:
Risk Investigators, Quality Analyst, CS Team Lead
●Handled job analysis and calibration with hiring managers.
●Sourced candidates and evaluate resumes based on standards set.
●Developed innovative sourcing strategies, partnering with hiring teams and ownership of first-class candidate experience.
●Conducted initial phone screening and face to face interviews (Communication Skills Assessment, Practical assessments, Scenario-based assessments).
●Managed the recruiting cycle starting with scheduling application screening, phone screens and in-person interviews.
●Facilitated, liaise with, and scheduled interview loops among hiring team.
●Led pre-brief and debrief meetings, assuring meaningful feedback is collected and delivered.
●Managed the job offer negotiation and ensure acceptance for the selected candidate.
●Maintained and optimized the applicant tracking system (Greenhouse).
PSG Global Solutions
March 14, 2016 – January 2017
14th Floor, 6805 Multinational Bancorporation Centre Ayala Avenue, Makati City
Talent Acquisition
●Exposed in recruiting for various industries such as Financial Services, IT, Clinical, and Customer Service based in US.
●Sourced suitable applicants by conducting research on job boards, applicant tracking systems, company web sites etc.
●Recruited passive candidates through phone calls, emails, and general relationship-building.
●Conducted pre-assessment calls with candidates, verified different items such as qualifications, availability, and compensation requirements.
●Organized and kept candidates’ files, tracked their activities, opportunities, and references.
●Maintained record of candidates sourced through trackers and company owned system.
●Reference and verification of successfully placed candidates.
Manpower Outsourcing, Inc. (Client: Sitel Philippines)
February 2014 - February 2016
30th Floor, Raffles Corporate Building Ortigas Center, Pasig City
Recruitment Associate, Recruitment/Sourcing Team
●Online sourcing and recruiting of qualified CSR’s and TSR’s.
●Did massive phone screen of leads generated from various online job portals.
●Invited and screened possible applicants through phone.
●Conducted initial screening and face to face interview.
●Maintained and updated recruitment and sourcing trackers and reports.
●Digital Marketing, managed Facebook page and other job portals.
●Created job postings & harvest leads from different job portals.
●Maintained and optimized our applicant tracking system (Talent link).
ACADEMIC QUALIFICATIONS
Bachelor of Science in Business Administration
(Management)
Capiz State University
2009-2013
I hereby certify that the above information is true and correct, to the best of my knowledge and belief, and that any falsification shall serve as ground for my disqualification from any appointive position.
CHRISLYN B. BACULINAO
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