Producer/ Operations Manager /Sales Representative

Experienced themed Entertainment Producer, Operator and Personnel Manager with over 22 years of

experience in the Event, Themed Entertainment Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing experience.

I'm enthusiastic and eager to contribute to a team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel with your organization. Skills

Organized managerial style

Tradeshows and events

Operating Budget Management

Managerial experience

Stage shows

Operating room preparations

Producing shows

Operating Procedures

Developing managers

Manager support

Operating budgets

Managerial background

Live production expertise

Vulnerability and risk assessment

Show planning

Accomplished manager

Tye Beeby

Sr. Operating Manager/ Show Producer

Address Studio City, CA, 91604

Phone 818-***-****

E-mail adg5nj@r.postjobfree.com

Work History

Jan 2017 -

Current

Sr. Operating Manager / Show Producer

Universal Studios Hollywood, Universal City, CA

Worked with the PM to develop project budgets and managed production costs. Worked with my Sales & Marketing partners to create new revenue streams and cut operational costs.

Partnered with our Legal Team, Professional Artist Agencies and Talent Management to contract and secure top talent for our Gradbash Event. Presented production ideas and determined creative scenarios for production and delivery.

Developed team communications and information for production meetings. Resolved conflicts and negotiated mutually beneficial agreements between parties.

Resolved problems, improved operations and provided exceptional guest support. Led Production and Operating teams in delivery of Grinchmas, Lunar, eVe, 4th of July, Gradbash projects, resulting in high Guest Satisfaction Scores and positive attendance

Jun 2011 -

Dec 2016

Senior Manager - Entertainment Streets Division

Universal Studios Hollywood, Universal City, CA

Led teams focused on Street Entertainment, Character Program, Atmosphere Street Shows and the Costuming Department to accomplish daily entertainment for out guests .

Supervised and directed a professional team of (3) Managers, (2) Assist. Managers and (9) Supervisors who in turned directly managed 400 + Team Members Built upon communication systems and devised initiatives, resulting in positive Guest and Team Member satisfaction .

Oversaw reporting functions to executive leadership. Analyzed competitive incentive data and evaluated impact data had on marketplace.

Administered $ 4 million yearly budget.

Created objectives for character deployment and new character development Evaluated hiring, firing and promotions requests.

Sep 2005 -

Jun 2011

Manager- Entertainment Atmosphere and Admin

Universal Studios Hollywood, Universal City, CA

Drove operational improvements which resulted in savings and improved profit margins.

Maintained excellent attendance record, consistently arriving to work on time. Responsible for a small Supervision Team as well as line level Team Members ( Performers)

Increased customer satisfaction by resolving scheduling and coverage issues. May 1999 -

Jun 2006

Manager - Operations Development

Universal Studios Hollywood, Universal City, CA

Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands. Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency. Cross-trained existing employees to maximize team agility and performance. Responsible for "in-field" management of new attractions Jun 1994 -

May 1998

Sales Representative / District Trainer

Young's Market Company, San Francisco, Sacramento, CA Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Proactively managed client correspondence and recorded all tracking and communications.

Managed business development initiatives by developing impactful customer relationships and executing benefit-oriented presentations to increase revenue. Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.

Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.

Coached sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings Helped resolve client problems quickly with superior customer service. Built strong rapport with clients by understanding needs and clearly explaining products.

Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.

Education

Sep 1989 -

May 1994

Bachelor of Science: Communications - Mass Media

California State University - Sacramento - Sacramento, CA Affiliations

Sigma Alpha Epsilon

TEA

Certifications

Six Sigma Certified

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