Digital Marketing Social Media, Customer Service Executive
Resume:
Rishi Goyal ************@*****.***
Noida
EDUCATION Bachelor of Commerce (B.Com), Accounts
Kurukshetra University
Percentage: 55.00%
JOBS Customer Care Executive
Secugenius, Noida
May 2020 - Present
Working as a Sr. Customer Care Executive in Backend A liated Marketing process that is Riseoo and Eazme. Handling customer queries over various products on Eazme and Riseoo packages through tickets and solving queries through chat and emails.
Relationship Manager
Teleperformance, Noida
Sep 2019 - Feb 2020
Worked as a Relationship Manager. Handling customers banking account and also cross sell of banking products. Solving customer queries regarding banking accounts and products. Great skills on CRM, Saksham, Excel, I-Leverage. Worked on multiple tools.
Customer Support Associate
TechMahindra, Noida
Aug 2016 - Apr 2019
Started my carrer from Tech Mahindra in international process as a customer support associate for Alaska Airlines process. Worked on various tools like toolkit, EFI, Excel. Hands on experience solving customer queries over the chat and emails.
POSITIONS OF
RESPONSIBILITY
Customer Care Executive in Secugenius from May2020. Currently working in the a liate marketing process of Riseoo and Eazme. Handling customer queries on freshdesk and solving through tickets. Expert understanding the technicalities of the tickets.
Relationship Manager in Teleperformance for Axis Bank process from Sep2019 - Feb2020.
Cross selling of banking products. Expertise in solving customer queries of their bank accounts.
Worked on multiple tools of axis bank.
Customer support associate in TechMahindra in Aug2016 - Apr2018 at Noida sector 64.
Worked in Alaska Airlines process. Responsibility of crediting miles and discount codes on toolkit.
Handled customer queries through emails and chat.
TRAININGS Digital Marketing
Internshala Trainings, Online
Jun 2020 - Jul 2020
Successfully completed a six weeks online certi ed training on Digital Marketing. The training consisted of Blogging & Web Analytics, Search Engine Optimisation, Email Marketing, Inbound and Content Marketing, Online Advertising - Search, Displa y and Video, Mobile Marketing and Social Media Marketing - Platforms, ORM & Automation modules. In the nal assessment, I scored 54% marks. Tally
R GOYAL CONSULTANCY, Hisar
May 2018 - Jun 2018
Gained new skill on accountancy.
SKILLS MS-Excel
Intermediate
English Pro ciency (Written)
Advanced
English Pro ciency (Spoken)
Advanced
Hindi Pro ciency (Spoken)
Advanced
Hindi Pro ciency (Written)
Advanced
Tally
Intermediate
MS-Word
Intermediate
Digital Marketing
Intermediate
Search Engine Optimization (SEO)
Intermediate
Facebook Marketing
Intermediate
Social Media Marketing
Intermediate
Email Marketing
Intermediate
Instagram Marketing
Intermediate
Search Engine Marketing (SEM)
Intermediate
Blogging
Intermediate
Google Analytics
Intermediate
Google AdWords
Intermediate
ADDITIONAL DETAILS Spot Award in Tech Mahindra 1.11.2017. Handled customer and solve their queries in a timely manner. Reported to TL about my work on time. Good behaviour in the company. Job performance was excellent.
Bravo Award in Tech Mahindra 1.5.2017
Achieving the target of transaction. Providing good customer service to the US client in an accurate time through chat and emails. Good behaviour in the process.
Spot Award in Tech Mahindra 1.2.2017
Good customer service. Awarded for accurate transaction at perfect time. Achieved the targeted goals on the basis of job performance. Spot Award in Tech Mahindra 1.11.2016
Handled customer and solve their queries in a timely manner. Reported to TL about my work on time. Good behaviour in the company. Job performance was excellent.
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