Desktop Support Customer Service

LORRAINE MARIE MCMILLON

**** ***** *********, *** •Islip, NY 11751 • adg4ev@r.postjobfree.com • 646-***-****

Customer Service Professional

Professional Summary:

A results-driven Customer Service Professional with over 20 years of experience working in Financial Service. Always customer focus listening and delivering services based on their needs. Have a positive attitude, eager to learn and love to face daily challenges. Embrace the core values of helping others. Ready and able to deal with the most difficult customers. Excellent problem-solving skills. Hands on experience in ledger reconciliation, managing accounts, doing accounts receivable and direct charges. Tech savvy with experience working on computer systems including customer billing revenue systems (Redi2) and Microsoft Office Suite including Excel, Outlook, Word. Excellent verbal and written communication skills.

Non-Technical Certifications:

Advanced Public Speaking

Issued by DC37 on June 26, 2019

Public Speaking

Issued by DC37 on May 14, 2019

Skills:

Accounts Receivable

Billing

QuickBooks Online

Collections

Invoicing

Deposit Verification

Spreadsheets/Reporting

Data Entry & Analysis

Typing

CRM Tool (Salesforce)

Desktop Support

Clerical

Documentation/Filing

General Ledger Reconciliation

Revenue Management Systems

MS Office Suite

Advanced Excel User

Customer Focus

Volunteer:

CHURCH FINANCIAL SECRETARY

ONE WAY CHURCH OF CHRIST, Laurelton, NY June 2018 – Present

• Reconcile the church transactions against the bank statement using QuickBooks Online

• Perform downloads of all the transactions from the bank into QuickBooks Online

• Monitor all daily payments (credit cards and checks), deposits and transfers into and out of checking account

• Alert the Co-Pastor immediately of any unusual transactions and withdrawals

DESKTOP SUPPORT TECHNICIAN (IT VOLUNTEER) March 2011 – March 2012

LIFE’S WORC, Garden City, NY

• Installed hardware and software for new desktops and laptops

• Imaged computers on both desktops and laptops

• Diagnosed software and hardware related issues and made the necessary repairs

• Involved as an active team member in extensive research and development of multiple projects such as follows:

o Conducted inventory, arranged pickup of old computers and installed new computers, configured equipment and performed imaging

o Upgraded operating systems to Windows 10 Professional

Experience:

CITY OF NEW YORK, New York, NY March 2015 – Present

ADMINISTRATIVE AIDE

•Meet, greet and interview complainants and find out what they need

•Provide excellent customer service to complainants

•Prepare proper paperwork and complete reports

•Have reports signed and perform data entry

•Check baskets at desk frequently for reports to be processed

•Make copies of various forms that are used frequently

•Answer phones and search for reports requests by complainants via phone

•Refer public to appropriate city agencies

•Refer with the desk if reports are unclear

•Answer phones and enter reports simultaneously

SECURITS, NEW YORK, NY

SECURITY GUARD December 2012- May 2014

Check sales associates’ bags and update log of their time of arrival and departure of building

Maintain daily log of vendor deliveries

HORIZON ASSET MANAGEMENT, New York, NY July 2005 – July 2010

BILLING ASSOCIATE

•Updated Redi2 Revenue Manager (Web-based system) of new accounts, any changes to existing accounts based on instructions and closed accounts based on instructions from the Account Administrators; all accounts maintained in digital format.

•Performed customer billing for management fees for over 2,500 various custodian accounts on a monthly, semi-annual or quarterly basis based on fee agreements on each account.

•Prepared and billed invoiced accounts on a monthly, semi-annual and quarterly basis based on contracts

•Non-billed accounts charged directly based on fee agreements

•Updated aging report daily and created various month-end reports for management

•For billed accounts over 30 days past due, contacted clients and made arrangements for them to send payments promptly.

•Received payments for billed accounts, submitted the proper t-journals to reduce receivables and updated aging report showing payments

•Proved general ledgers weekly

•Provided excellent customer service

•Provided critical, analytical, and operational support to department

BANKERS TRUST COMPANY/DEUTSCHE BANK/STATE STREET BANK, NY, NY September 1987 – May 2005

COMMISSION TEAM ACCOUNTANT

•Performed customer billing of management fees and collected bank revenue fees for over 5,000 custody accounts in the financial operations area

•Updated database for new accounts, existing accounts and terminated accounts

•Created and mailed invoices for billed accounts on based on fee agreements

•Updated aging report daily and created various month-end reports for management

•Created and mailed past due bills after 30 days

•Contacted Account Administrators regarding past due bills

•Received, recorded and deposited payments on billed accounts

•Reconciled and proved various general ledgers weekly

•Provided excellent customer service

•Provided critical, analytical and operational support to department

Education:

Bachelor’s Degree in Network & Communications Management

DeVry College of New York, New York, NY Graduated: Mar 2009

GPA: 3.63

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