Account Manager

*

Shagin Nambiar

Dubai, United Arab Emirates • adg3kd@r.postjobfree.com • Mobile: +971 (0-503-****-**

Dear Recruitment Team,

It is with great interest that I am forwarding my CV. Combining my previous experience within customer- centered environments with strong interpersonal and communication abilities, I am confident that you will quickly realize my ability to make major contributions to your organization.

Therefore, I ask you to consider the following in addition to my enclosed curriculum vitae:

Possess a great work ethic and superb team skills.

Significant experience in aircraft maintenance, planning, compliance, quality assurance and quality control, aircraft documentation, training and assessment, tool control, supply chain, recruitment and explosive storage.

Excellent computer skills with experience in ERP, CRM and MS office applications.

Excellent communication and interpersonal skills; takes initiative in managing client relationships and developing effective working relationships with clients.

Proven experience in customer service positions, including project management, operations, facility management, contract management and point of sale operation.

Ability to close major sale opportunities due to strong relationship building and presentation skills.

Ability to adapt quickly in new and changing business, social and cultural environments. My record of qualification and employment demonstrates attributes that make me a valuable employee. In all of my employment and volunteer positions, I have maintained an excellent record of being on time, prepared and eager to take on new responsibilities. My CV is enclosed to provide you with details of my skills and accomplishments, but I am certain that a personal interview would more fully reveal my desire and ability to contribute to your organization. Thank you for your time and consideration. Please do not hesitate to contact me if you have any questions. I look forward to speaking with you soon. Sincerely,

Shagin Nambiar

2

Shagin Nambiar

Contact No. +971 (50) 308 9098 Email: adg3kd@r.postjobfree.com PROFESSIONAL SYNOPSIS

Versatile, reliable, trustworthy and efficient management professional with diversified skills including client relations, project management, aviation Management, facility Management, contract Management, quality Control, maintenance operations, supply chain management, human resources, recruiting and HSE. Proficient in Microsoft applications, Adobe, ERP and CRM applications. CORE COMPETENCIES

Presentation and Interpersonal Skills

The ability to lead and manage teams and projects.

Analytical and problem-solving skills.

Knowledge of Aerospace and FM industry best practice.

Consulting, coaching, and mentoring skills.

Persuasion and negotiation skills.

Conceptual thinking skills.

Planning, organizing, and integration skills.

Tact and diplomacy through effective communication (oral and written) at all levels of the organization.

WORK EXPERIENCE

TRANSGUARD GROUP LLC (Dubai, U.A.E)

Account Manager - Integrated Facility Services Nov 2017 - Till Date Job Responsibilities:

Managing portfolio of IFM projects across UAE with more than 200 employees.

Contract scoping, tendering and performance management standards development.

Manage accounts and operations for Hard FM, security and housekeeping of multiple facilities including residential/ commercial high-rise buildings, Logistics Warehouses, Communities with premium amenities.

Aggregate performance indicators, assess and recommend improvement initiatives to the line manager.

Energy Management.

Achieve BIP savings and minimum attrition.

Develop framework / approach, procedures and templates for SLAs and KPIs applied to service providers that reflect industry and company best practices.

Conduct and support technical elements of consultancy including but not limited to condition surveys, FM design reviews.

PROJECTS:

1. Palma Holdings – Serenia Residences & Silverene Towers – Elite Beachfront Residence Located in One of The Most Prestigious Areas of Palm Jumeirah with Private Beach 2. Nshama Integrated Community (Dubai Town Square) – Plot 35 – Residential 3

3. Marina Project – (Dubai Marina) – Residential community with a cluster of 19 high rise towers in Marina managed by EMAAR

4. Omniyat Project: Business bay – Dubai

• ONE by Omniyat: 30 floors + 5 Podium + 3 Basement – Commercial Tower

• The BINARY: 25 floors + 5 Podium + 3 Basement – Commercial Tower

• The BAYSWATER: 24 Floors + 5 Podium + 2 Basement – Commercial Tower

• The OPUS: 18 Floors + 6 Basement – Commercial, Residential and Hotel (Melia Hotels International) with a Build-up area 2 million sq.ft. 5. Alserkal Avenue: Al Quoz Dubai, Alserkal Avenue is an industrial compound hosting warehouses in the industrial zone of Al Quoz, in Dubai. Recently the area has become an arts and culture district for Dubai.

6. Gulf Agency Company Ltd: Jebel Ali Free Zone, Dubai. Multiple warehouses located across Jebel Ali Free Zone

7. Hewlett Packard Enterprise: Dubai Internet City – Commercial units. AMMROC (Advanced Military Maintenance Repair and Overhaul Center) (Abu Dhabi, UAE) First Line Manager Dec 2011 – Nov 2017

Aircraft type: - Beechcraft king Air C90, C90GT, C90GTi. Project: Aerial Cloud Seeding

Ensure timely scheduling of Aircraft maintenance to least impact customers flying requirement and provide for high degree of aircraft availability.

Manage the maintenance team of 19 Aircraft Engineers as per the 24 x7 operational requirements.

Manage the requirements for troubleshooting of reported Aircraft discrepancies and handle complex technical challenges.

To maintain a safe work environment and report any unsafe conditions.

Associated closely with compliance team in achieving the AS9110 Certification for AMMROC.

To Plan daily maintenance activity ensuring optimum utilization of resources

Proactively provide recommendations for modifications and upgrades, as necessary

Associated with Aircraft Modification (Weather Mod and Telemetry system) requirements.

Ensure and monitor current operational process to identify and implement any improvements that will enhance the process, safety and cost performance. JET AIRWAYS INDIA LTD. (Mumbai, India) Jul 2010 – Dec 2011 Aircraft Engineer

Aircraft Type: - Boeing 737, Airbus 330, Boeing 777, ATR 72-500.

Transit Checks and Extended Transit Checks.

Associated with A Checks and C checks.

Associated in troubleshooting, Snag rectification and AOG recovery.

Aircraft Cabin maintenance and Line support equipment’s. BHARAT AVIATION (Mumbai, India) Feb 2010 – Jun 2010 Aircraft Engineer

Aircraft Type: - Boeing 737 – 700/800/900, ATR 72-500.

Line maintenance including transit inspection and extended

Transit checks, phase inspection for jet airways fleet. 4

INDAMER Co. Pvt. Ltd. (Mumbai, India) Feb 2009 – Feb 2010 AMT (Aircraft Maintenance Technician)

Aircraft type: - Super king air B200, C90A, 1900D.

Assisted in servicing and overhauling of main landing gear

Servicing & testing of brakes in hydraulic Shop.

Propeller Overhauling without rework

Reaming, Drilling, Change of bushings by hydraulic press. INTELENET Pvt. Ltd. (Mumbai, India) Jan 2006 – june2006

Handled live chats and assisted customers with online Banking solutions for Barclays Bank, UK. EPICENTRE TECHNOLOGIES Pvt. Ltd. (Mumbai, India) Dec 2004 – Jun 2005

Handled live chats and assisted customers with credit card and other banking solutions, Providian USA.

IT Solutions (Mumbai, India) Sep2001 – Nov2004

Assembling, troubleshooting of desktop computer/Laptops and installation of software’s. EDUCATION

MBA IN OPERATIONS MANAGEMENT JUN 2017

Secured 70.31 % from Jaipur National University

BACHELOR OF SCIENCE (B.Sc. in Aircraft Maintenance Engineering) FEB 2014

Secured 80.50 % from Singhania University

THAKUR INSTITUTE OF AVIATION TECHNOLOGY JUN 2008

Diploma in Aircraft Maintenance Engineering, ICAO Type II, D.G.C.A Approved

Stream: Airframe and Engine.

BHAVANS COLLEGE (ANDHERI) FEB 2000

Higher Secondary Certificate Examination (HSC)

Secured 67 % marks in the Science stream

Aircraft Maintenance Engineer License in Mechanical HA (Heavy Aero plane) & JE (Jet Engine) License number: - 15043 (issued by D.G.C.A. INDIA). ADDITIONAL TRAININGS

Salesforce (CRM System) & AADMIS

cMRO Execution (ERP System) – Oracle

TAE 40110 Certificate IV: Training and Assessment

QC7 – Quality Inspector Training

King Air PT6A: Engine Boroscope OEM Training, Aircraft Weight and Balance OEM Training. ACCREDITATIONS

Appreciation Certificate from NCM to manage the requirements of the Japanese team towards the rain enhancement research and implementation.

Appreciation Certificate received from OCE UAE AF issued by AMMROC Senior Base Manager for the outstanding performance in October 2016.

Awarded Employee of the month certificate in October 2014 issued by VP HRA.

Appreciation emails received from Customer and AMMROC COO for excellent teamwork.

Winner of the techno fest 2008 held at Thakur institute of aviation technology, for building a scale model of JET ENGINE with an explanation on its basic work Principle. 5

PERSONAL DETAILS

Date of Birth : 18th December 1982

Current Location : Dubai, U.A.E.

Marital Status : Married

Passport No: : S0654842

Visa Status : Valid UAE Employment Visa

Driving License : Valid UAE Driving License valid till 2022.

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