User Experience Engineer
Resume:
Hannah Murphy
San Jose, CA *****
adg1ef@r.postjobfree.com
linkedin.com/in/hannah-murphy-a2460b189/
OBJECTIVE
Seeking a quality assurance position in the gaming industry with interest in future product management. Experienced in team management, providing quality content within a short time frame, and streamlining procedures for the benefits of team members and the product.
SKILLS & CERTIFICATES
CA Food Handlers Card
Photoshop (10+ years)
Microsoft Word (10+ years)
Customer Service (6 years)
Quality Assurance (2 years)
Team Management (1 year)
Google Sheets and Docs (2 years)
WORK EXPERIENCE
Crazy Maple Studio – Sunnyvale, CA
Lead Content Reviewer / User Experience Engineer – February 2019 to August 2020
Identified and analyzed operational trends, providing recommendations to improve efficiency, accuracy, and user sentiment.
Coordinated with Game Content and Operations teams to produce and deliver daily game content to customers, reaching an average of 150K+ users per day.
Directed team to accommodate growth of industry-leading mobile game studio.
Spearheaded improvements in digital asset management and organization.
Identified and analyzed operational trends, providing recommendations to improve efficiency, accuracy, and user sentiment.
Content Reviewer / QA – July 2018 to February 2020
Facilitated excellent communication across multiple languages as part of an international team.
Delivered product in timeframe of 1-3 weeks.
Collaborated with editors, artists, and UI developers to create short stories, improve story art, and boost user experience.
Starbucks – Los Gatos, CA
Shift Supervisor – July 2018 to Present
Supervised and trained new team members on store procedures, food and beverage safety, and customer service.
Barista – December 2016 to July 2018
Demonstrated excellent customer service by ensuring quality products, order accuracy, and rapid operations.
Town Cats – Morgan Hill, CA
Clean and Care Volunteer – June 2018 to Present
Educated customers on animal care and directed them through the adoption application.
Cared for animals, including those with medical needs, and assisted in animal training.
Recolor.me – Avatar, forum, and minigame website
Volunteer Item Artist – September 2014 to October 2015
Volunteer Forum Moderator -- August 2016 to September 2017
Mediated conflict between users.
Target – San Jose, CA
Softlines Team Member – November 2014 to December 2016
Provided excellent customer service.
Organized and maintained floor inventory.
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