Manager Customer

Ali Raza

Staten Island, NY 315-***-**** adfmxq@r.postjobfree.com www.linkedin.com/in/ali-raza-b410961a4 BIOMEDICAL BIOINFORMATICS BIOTECHNOLOGY

Highly motivated, goal-oriented, and quick learner individual with comprehensive knowledge in analyzing humanity in a holistic framework, including behavioral, cultural, social, and biological approaches. Equipped with a recently acquired degree in human biology and background in operating in laboratory settings and report generation. Encompass enthusiasm in researching science-related and philosophical resources. Well-versed in collaborating with service levels to achieve goals for overall growth. Core Competencies

Technical Leadership Cross-Functional Collaboration Technical Research & Analysis Laboratory Tools & Equipment Preventive Maintenance Training & Development Problem-Solving Skills Organizational Management Biomedical Equipment Design Logical Reasoning Skills Technical Data & Analysis Report Writing & Generation Analytical Process Improvement Detail-Oriented Work Ethic Performance Management Reading & Thinking Biological Sciences General Science Excellent Communication Skills Time Management Skills Change Management Skills Performance Management

Scientific Experiments Micro-organisms & Microbes Animal Dissections Chemical Synthesis Problem-Solving Skills Key Competencies

Analytical & Critical Thinking

Identify the cause and effect relationships of ideas and situations while examining scrupulously through root cause analysis.

Generate trial and error and utilize problem-solving skills in facilitating test solutions and post-analysis methods with topics.

Observe a problem to originate broad and complex ideas then perform a meticulous information analysis for researching. Researching Skills

Enforce methodological approaches and ways of finding pertinent information to identify noteworthy resolutions and data.

Collect, interpret, evaluate, and analyze various information from several sources for data collection and reports generation.

Maximize the available resources to conduct rigorous research for decision-making purposes of producing useful findings. Laboratory Setting Management

Manage the people, projects, practices, and schemes involved in the workplace for total safety and high employee morale.

Carry out projects efficiently in accordance with the instructions and conditions without sacrificing quality and timeframes.

Comply with the rules and regulations within the laboratory, such as wearing safety gear and following the facility culture. Professional Experience

Driver (Part-Time) Uber, New York City, NY Aug 2016 – Present Provide customers with dependable and safe transport to a variety of places around New York with a sense of urgency and kindness.

Acquired numerous positive endorsements and feedback from riders and maintained an average driver rating of 4.87.

Engage with customers in a professional demeanor to build a strong social interaction and an accommodating service.

Secure that the vehicle is thoroughly cleaned while leveraging knowledge in the navigations and efficient city routes. Shift Manager (Part-Time) Dunkin Donuts, Brooklyn, NY Aug 2015 – Sep 2016 Guaranteed a seamless customer experience to the customers by assisting extensively in the operational execution on a daily basis.

Received recognition as an employee of the month consecutively through leadership skills and resolving the conflicts.

Oversaw the operations of the store throughout the shift to meet or exceed organizational and customer expectations.

Addressed the concerns of customers in consideration with the company policy to aid with the unforeseen challenges. Shift Manager (Part-Time) Popeyes Fried Chicken Franchise, Brooklyn, NY May 2014 – Aug 2015 Monitored the business operations every shift and ensured that the workplace is staffed with the number of required employees.

Promoted from cashier to shift manager with the key performance and obtained employee of the month recognition.

Motivated staff to meet the standardized organizational goals for profitability and optimum customer satisfaction.

Directed in the delegation of tasks with the employees and communicated with the upper management for reporting. Ali Raza Page 2 adfmxq@r.postjobfree.com 315-***-**** EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Arts in Human Biology

CUNY Hunter College, New York City, NY 2020

Coursework: Chemistry and Biology Laboratory

Associate Degree in Biology, Allied Health Concentration CUNY Kingsborough Community College, Brooklyn, NY 2016 O-Levels

Cambridge University, Cambridge, UK 2012

CERTIFICATES & TRAINING

Dean’s List Certificate

CUNY Kingsborough Community College, Brooklyn, NY 2016 VOLUNTEER WORKS

Volunteer

Park Rangers: Marine Life Preservation Project

Volunteer & Member

College Multi-Faith Center

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

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