Engineer Project

Venkata Haritha Valluri

Dallas, Texas

Mobile: +1-602-***-****

Email: adegrg@r.postjobfree.com

Summary:

* ***** ** ** ********** with strong skills in SQL Server Administration as Production Support Database Administrator.

AWS Certified Cloud Practitioner with AWS Cloud knowledge.

Exceptional ability to quickly master new concepts and capable of working in-group as well as independently with excellent communication skills.

Experience in effectively communicating with customers and in-house support teams with strong display of problem-solving skills.

An effective communicator with excellent relationship, management skills and strong analytical, problem solving and organizational abilities.

Worked closely with the Project Manager to ensure project expectations are met with regards to timing and quality.

Prepared more than 150 documents and KB (Knowledge Base) articles for the team.

Ensured positive Customer Satisfaction (CSAT) through minimal rejected resolutions.

Participated in hiring candidates for the project.

Ability to manage multiple projects simultaneously while maintaining a strong client service orientation, highly motivated, self-directed & possessing a driven personality capable of working within tight deadlines.

Proactively identified potential project delays & risks and worked with the team to implement the corrective actions .`

Self-motivated, self-starter, insightful, result driven and a fast learner with good communication skills and interpersonal skills.

Customer service experience with strong analysis, multi-tasking and problem-solving skills.

Work Experience:

Infosys Limited, Hyderabad, India July 2014-Jan 2015

Client: Microsoft, Hyderabad

Senior Systems Engineer

Responsibilities:

Working as a project lead providing 24/7 support in an onsite/offshore model.

Created tickets for all user requests by following SLA guidelines and proper ticket closure rules.

Created custom weekly reports presenting SLA compliance based on priority levels.

Troubleshooting issues through discussion with different teams to provide customer with an accurate solution.

Direct Interaction with Business teams for requirements, cutover schedule and activities planning.

Troubleshooting issues during the Go-Live and hyper-care support.

Participating in Monthly & Quarterly Business Review calls and presenting on behalf of the team.

Planning the team members shifts and arranging transport accordingly.

Training the team on how to handle tickets within Service Level Agreement (SLA).

Wipro Technologies, Hyderabad, India Sept 2011-June 2014

Client: Microsoft, Hyderabad

Project Engineer, DBA

Responsibilities:

Experience on Installing, Configuring and Administering SQL server 2005, 2008, 2012 and 2014.

Monitoring and Managing day-to-day operations by providing services in SQL Administration related tasks and ensuring infrastructure is maintained as per the clients requirements.

Creation and maintenance of more than 100 production databases.

Taken part in many Go-live activities and delivered successful results.

Trained and mentored teammates and made sure they’re up to the project’s expectations.

SME (Subject Matter Expert) for the core applications of the Project.

Ensuring successful and periodical backups, restoration and configuring maintenance plans on SQL 2008/R2 servers including backup and Recovery Strategies.

Provided 24/7 Support for Production and Non-Production environments including deployments.

Experience in Implementing High Availability solutions like DB Mirroring and Log Shipping.

Installing and upgrading the environment from SQLSERVER 2000 to SQLSERVER 2005 and from SQLSERVER 2005 to SQLSERVER 2008 and SQLSERVER 2008 to SQLSERVER 2012.

Updating the Operations guides and creating troubleshooting docs for the team.

Building new production and pre-production environments as per requirements and on-boarding applications on servers with minimal impact to the Business.

Responsible for data refresh between production and all non-prod environments.

Managing Database Security by supporting various release processes like DUT, DIT, SIT, UAT, Production and Creating Users, logins, assigning roles and permissions.

Configuring, Scheduling and administering routine Jobs, Tasks, Alerts and Maintenance Plans.

Technical Skills:

SQL Languages: Microsoft SQL, Transact-SQL (T-SQL)

Tools: Octopus deployment tool, SSMS, SSIS, SQL Server Data Tools, VSTF tool to log Bugs/tasks

Technologies: SQL Azure, Windows Azure

Database Technologies: MS SQL Server 2008 and 2012

Source Control: Visual Studio Team Foundation Server 2012

Productivity Tools: MS Visio, MS Project Planning, ITSM and ServiceNow

Operating Systems: Windows 2003/2008R2/2012

Databases: Microsoft SQL SERVER 2005/2008/2008R2/2012

Certification s :

AWS Cloud Practitioner Credential ID : 2K05DPJKENBE1293

Educational Qualification:

Bachelor’s from Jawaharlal Nehru Technological University (JNTU), India. 2007-2011

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