Aesthetics/Sales Consultant
Resume:
Erica Jerome
addz66@r.postjobfree.com
*** ** *** ******, ********* 211
Fort Lauderdale, FL 33301
OBJECTIVE
I am a highly motivated aspiring skincare professional looking to build experience in the field while furthering my education at cosmetology school. Experience with sales, marketing and customer service from past professional work. EDUCATION
University of Central Florida Graduated Spring 2013 Bachelor of Arts in Organizational and Interpersonal Communications Orlando, FL
GPA: 3.36
PROFESSIONAL EXPERIENCE
Ideal Image January 2020 – Present
Aesthetic Professional / Assistant Sales Consultant Coral Springs, FL
Collaborate with Sales and Operations teams on promotions of products and services in order to achieve monthly sales targets; maintain comprehensive knowledge of services/treatments and participate in local marketing and networking events
Prepare quotes and contracts to execute on consultation sales
Perform skin care consultations for clients, providing personalized treatment plans and recommendations
Administer facial treatments and other skin care services
Establish and maintain rapport with clients in order to drive repeat revenue and ensure customer satisfaction Green Dermatology & Cosmetic Center October 2019 – December 2019 Medical Aesthetician Intern Deerfield Beach, FL
Provide skincare services including facials, hydrafacials, microneedling (Vivace and SkinPen), and acid peels
Collaborate with medical staff to determine treatment plans for clients based on specific needs
Discuss treatment options with clients in a friendly manner and assist them in choosing the best plan
Promote the service and health benefits of featured retail products
Sterilize equipment and disinfect work area to maintain a clean and comfortable environment for patients Aveda Institute of Tampa Bay March 2019 – September 2019 Full-Time Student, Aesthetician School Clearwater, FL
Graduated program as a licensed Full Specialist Aesthetician in September 2019
The Aesthetician School incorporated skin care, facials, body treatments, hair removal, microdermabrasion, makeup application, business development, wellness and retail knowledge, training students to become fully licensed specialists
As a student, expected to:
o Perform facials on guests, ranging from basic 30-minute facials to 90-minute specialty facials o Perfect facial massage techniques for anti-aging, stress relief and increased lymphatic circulation o Provide body services such as back facials and body polishes, with special attention paid to full-body exfoliation
o Complete hair removal services using both hard and soft wax o Practice natural manicures and pedicures while also studying artificial nail application o Apply makeup to guests
o Learn about the full suite of Aveda products, developing expertise in order to make appropriate recommendations to guests to enhance their post-service experience and maintain results Aveda Level SalonSpa March 2019 – August 2019
Front Desk / Retail Tampa, FL
Answered questions regarding store and products, while maintaining knowledge of current sales, store promotions and monthly marketing
Performed opening and closing duties including cash/credit procedures and facility cleaning
Maintained and updated client records including lab data and release forms
Served beverages to waiting clients, making sure a comfortable and clean atmosphere is presented
Ensured customers satisfaction by communicating and resolving any customer complaints
Executed proper telephone procedures using appropriate customer service etiquette
Accepted and processed credit card and cash transactions from customers Regent Seven Seas Cruises September 2017 – February 2019 Cruise Account Executive Sunrise, FL
Assist travel partners and direct guests in all aspects related to individual and group cruise reservations
Drive greater profitability in sales and service by building first time customer business along with creating repeat customers
Provide detailed information to travel agents as it relates to cruise reservations including payment requirement, cancellation policies, air & hotel transfers, etc.
Consistently follow up with travel agents to close sales, payment requirements, rebooking opportunities, and other sales opportunities
Participate in organized and self-study training sessions, including weekly briefings to continuously improve knowledge base and sales performance
PMAA Inc. July 2015 – September 2017
Account Manager Fort Lauderdale, FL
Gathered requirements from hiring managers to determine worthy business and qualify candidates
Generated leads through onsite prospecting and use of various internet tools
Implemented a sales process to form and uphold client relationships through means of communication over phone, via email, business meetings and out of office contacts
Interfaced daily with Managers, Directors, VPs and C-level executives
Negotiated terms to secure contracts with new accounts
Responsible for over 150 cold calls per day and setting 10 meetings per week
Documents and updated client sheets with interactions and maintained organized schedule for sales process Insight Global August 2014 – June 2015
Senior Technical Recruiter Fort Lauderdale, FL
Led the creation of recruiting plans for all open positions while helping to manage the business for the account manager including hitting interview times, correspondence with managers and onboarding
Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables
Required to hit numbers on a weekly basis which included submittals, leads, setting meetings, reference checks, interviews with candidates, and cold calls for new business
Maintained a weekly spread of $2,000 from employees on contract under me
Also served as an entry-level sales representative building relationships with managers, setting meetings off cold calls and setting meetings with references, going on meetings with managers, going to lunches with managers, and role playing with account managers to prepare for meetings and rebuttals while selling Insight Global’s services
Hospitality Marketing LLC November 2013 – August 2014 Public Relations, Social Media & Agency Assistant Fort Lauderdale, FL
Primarily focused within Public Relations Department, with complementary work within Marketing, Social Media and Office Management
Responsible for composing releases, pitches and distribution lists for H-M clients. Reached out and secured media coverage for clients, schedules and posted social media content on multiple platforms as well as proof- reading copy
Brainstormed, pitched and promoted new packages for resorts along with other creative ideas for resorts to use in order to gain more media coverage
Office Administrative duties included: scheduling office and client monthly meetings and reviews, collection of funds, preparation of spreadsheets, corporate event coordination
Proofread copy for creative work used at the resorts including menus, advertisements, email blasts, etc.
Clients included: Boca Raton Resort & Club, A Waldorf Astoria Resort; Casa Marina and The Reach, Waldorf Astoria Resorts in Key West; El Conquistador Resort & Las Casitas Village, Waldorf Astoria Resorts in Puerto Rice; El San Juan Resort and Casino, A Hilton Hotel; The Condado Plaza Hilton; and South Seas Island Resort in Captiva Island
McDonalds / Oerther Foods Inc. June 2013 – August 2013 Marketing Intern / Event Planner Orlando, FL
Assisted with the internal marketing needs for one of Central Florida’s largest privately-owned companies
Participated in regional corporate events, incorporating all aspects of event planning, from set-up to analysis of sales following the event
Promotion analysis by product, utilizing QSR (quick service restaurant) technology
Participated in building database membership for email marketing campaigns; outreach totaled 26,000+ people
Point person for customer relations within the birthday party program, specifically catering to the needs of the World’s Largest Entertainment McDonalds
Assisted with the implementation of newly-developed programs and standardization practices for McFamily Fun Nights and McTeachers Nights (Partner in Education Program)
Assisted the department with key tasks, including: Bistro Gourmet Menus, running errands to and from our McDonalds locations, composition of blogs for the websites and design of marketing materials Wraps For Less January 2013 – May 2013
Marketing & Public Relations Intern Orlando, FL
Researched and booked company promotional events to increase market presence, such as Food Truck events and Food & Wine Festivals
Managed all social media marketing (Twitter, Instagram, Facebook, Pinterest, etc.) resulting in a 50% increase in social media engagement
Worked with Customer Services, responding to questions and concerns about pricing and all other aspects and inquiries about vehicle wrapping
REFERENCES
Following application submission, references will be forwarded to the provided contact
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