Manager Food Service

Director, Food & Beverage

Charismatic, growth-focused professional with extensive experience providing strategic leadership and oversight across food and beverage operations, developing top quality food and beverage products, and managing budgets, P&L, and expenses. Proven record directing operational aspects across various retail fast food service operations, restaurants, IRDs, hotel bars, minibars, employee dining, culinary/stewarding, and banquet/catering. Repeated success building high performing personnel and management teams, establishing safety driven environments, increasing employee retention and morale, fulfilling sales functions to accelerate revenues, and introducing marketing initiatives to boost brand awareness and grow business. Personable, hands-on, and adaptable leader and critical thinker with outstanding management, interpersonal, and communication talents, sound union labor knowledge, solid problem-solving ability, and strong negotiation and decision making skills with proactive, robust work ethic; able to multi-task and transition from one critical task to the next, cultivate strong business relations, and continually strive for continuous product improvement, highest standard of quality, and profit optimization.

Areas Of Expertise

Multi-Unit Operational Oversight

Services & Safety

Schedules

Kitchen, Restaurant & Bar Operations

Personnel Management Staffing Training

Customer Relations/ Service

Professional Experience

Delawarenorth at Little Caesar Sports Arena- Detroit, MI

GENERAL MANAGER AT DISTRICT MARKET, 6/2019 – PRESENT

Directs and manages all f&b operations. ensuring quality standards are maintained in terms of product, service, safety and sanitation.

Implements and maintains a service management philosophy that serves as a guide to respective associates. Facilitates special projects as directed. Serves as a resource to and provides solutions to, direct report supervisors and associates.

Responsible for all scheduling, training and development of associates. maintains all policy standards, culture of accountability and responsibility, and holds individuals accountable for such.

Maintains positive client and guest relations. responds to client requests and ensure alignment to company standards. Will investigate and follow through on client and guest complaints.

Manage the process for ordering and maintaining all inventories for food and beverage, maintain cost control efforts for labor and waste management and conduct meetings updating staff on daily goals and objectives.

Menu planning and design in coordination with Executive Chef.

Aramark Food Services at Temple University - Philadelphia, PA

DIRECTOR OF RESIDENT AND RETAIL FOOD SERVICES OPERATIONS, 2/2017 – 5/2019

Provided operational and financial oversight of food service campus-wide, created operational component forecasts, effectively managed sustainable practices, and devised strategic operations plans to ensure client's mission, vision, and objectives achieved. Oversaw special catering events servicing groups of up to 800 diners requiring five-course meals, and managed catering and concessions for all athletic activities. Served as key member of school administration team.

Strengthened safety and efficiency across operations by introducing safety culture in support of accident free workplace, implementing, overseeing, and maintaining food production systems (PRIMA) and procedures for ordering, receiving, storing, preparing, and serving food related products, and teaching life skill classes on food preparation and food safety.

Developed high performing environments by fulfilling personnel management functions including hiring, training, scheduling, motivating, and terminating 150 staff members, both non-management and management teams, and 18 Retail Fast Food restaurants.

Further developed and groomed management-level candidates and enhanced morale by leading the development and launch of innovative manager-employee training program, training new hires, and encouraging employee development.

Millenium Hilton - New York, NY

DIRECTOR OF FOOD AND BEVERAGE, 6/2008 – 2/2017

Directed multi-faceted operations across five outlets, and effectively managed kitchen, restaurant, room service, banqueting, bars, and mini bars to ensure highest standards of quality, continuous product improvement, and profit maximization continually accomplished. Led operations of 71 union employees and team of three managers and served as micros system programming expert.

Heightened guest experience and satisfaction by creating innovative new menus, producing appealing catering packages for 3,250 square feet of meeting space, serving as first response guest service score liaison, swiftly addressing and resolving issues, and fostering loyal and long-lasting customer relations.

Escalated employee satisfaction scores company goal for three years running by leading Hotel Union contract negotiations, and forging strong relations with local union rep and staff union delegates, initiating hands on policy of assistance and involvement, establishing open door policy of communication, and maintaining line between employer and employee.

Slashed accidents 30% department-wide by acting as hotel safety committee lead, initiating culture of ownership, educating personnel, executing safety policies and processes, and complying with safety protocols.

Elevated guest satisfaction scores 40% within six months by serving as first response guest service score liaison and driving the development and implementation of training module which better positioned employees to address and solve issues and provide alternatives as required.

Education and Credentials

Bachelor of Arts in Psychology Wayne State University – Detroit, MI

Associate of Arts in Hospitality Management Soumi College – Hancock, MI

Awards

Food and Beverage Regional Award - Most Improved Labor and Employee Score Card, 2013 Hilton Hotels

Area Job Skill Train the Trainer Award, 2013 Director of the Year, 2011 Hilton Hotels

Manager of 1st Quarter, 2011 Manager of 3rd Quarter, 2009 Hilton Hotels

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