Sales Executive Manager

CURRICULUMVITAE

Azeem Sayed

Mobile 009**-********

Emai- addvw9@r.postjobfree.com

Highlights Objectives : Career Advancement & Growth

Fourteen years of extensive, executive operations management role in organizations, contributed to firm growth by executing business strategies using strong decision making abilities.

Abilities

. Ability to work independently and under pressure

. Aggressive and confident personality

. Great team player, friendly and enthusiastic with exceptional customer service Skills

. Good technical and communication skills and knack to maintain and improve Relationship with Clients

. Proficient in (MS Office,Word,Excel, Outlook and Power Point)

Employment History – Experience Details & Profession Overview

Employer : Onestop Trading and contracting

Tenure : Aug 2016 till Date

Designation : Senior Sales Executive / Admin Officer

Job Responsibility:

Gaining long term service commitments from assigned accounts.

Developing client relationships at a senior and technical level.

Collecting sales leads and converting it to business.

Handle clients complain and offer solutions.

Weekly meetings with staff to ensure that there is no escalation mail from clients.

Payment follow ups with Clients

Managing Staff and Labor work time sheet and issuing there annual tickets

Arranging Business travel to manager and executives

Past Employment

Employer : ITL WORLD (TRAVEL MANAGEMENT COMPANY)

Tenure : Nov 2012 to June 2016

Designation : Sales & Operation Executive

JobResponsibility:

Developing client relationships at a senior and technical level.

Prioritizing a highly varied work load.

Dealing with airline sales executive for PLB’s, corporate deals, Incentives.

Assigning staff for new corporate clients.

Gaining long term service commitments from assigned accounts.

Provides leadership,guidance and directions to teams

Give immediate responds to staff inquires of all kinds.

Handle clients complain and offer solutions.

Weekly meetings with staff to ensure that there is no escalation mail from clients.

Propagate the company rules, policies and procedures to counter staff and coach them on a practical knowledge that can help their vital task toward clients in order to avoid complains.

Employer : Tourist Travel Bureau, Doha, Qatar

Tenure : From Sept 2004 till June2012

Designation : Travel Supervisor

Key Responsibility:

Support the Outlet Manager in achieving the Business Plan and Budget as a member of the GTS Team

Handling the responsibilities and pressure for one of the biggest and leading travel agencies in Qatar.

Responsible for maintaining service standards,customer care complains and service recovery standard which meet GTS processes and procedures.

Provide the highest standard of customer service

Providing corporate and retail customers with fast, accurate and comprehensive travel solutions in a friendly and professional manner.

Advise andprovide Travel Insurance.

Managing accurate sales results and report variance to accounts department.

Vouching for all cash received, tickets issued, credits issued and changes made.

Promote /Sales of holiday packages, booking of hotels, issuing travel insurance and providing visa support.

JobResponsibility:

Adopt good telephone manners and communicate well with customers.

Understand customer requirements, provide options as appropriate and convert enquiry into sale

Make reservations, issue tickets, make travel insurance and process refunds as per GDS practices .Apply correct and applicable fares/prices.

Verify documents before delivery to customer.

Apply company laid down policies and procedures,report cash and documents on a daily basis

Manage reservation Queues on a daily basis

Obtain feed back from customers and action as appropriate

Keep out line manager informed of productivity (sale/income)at the end of business on a daily basis.

Employer : Rotana Travels,Doha,Qatar

Tenure : From Mar2003 to Sep2004

Designation : Travel Agent

KeyResponsibility:

Work on the travel counter at the out let and handling walk-in customers.

Working within a team to manage store profit & loss and achieve targets & incentives

Advising customers on travel products and services including International and Domestic airfares, tours, packages, visa applications and travel insurance.

Providing first class customer service from inquiry to closing the sale & following up.

Making Travel Insurance.

JobResponsibility:

Taking care of the entire Domestic and International Queries related to Tours by getting good deals from the Hotels/Suppliers/Consolidators,making Itineraries for the clients and responding through Emails and Calls.

Making PNR’s and Issuing Tickets to the clients using Amadeus or Online for LowCost

Carriers.

Assisting in Visa Processing by filling up various visa forms Online/Offline Making Travel Insurance.

Sales reporting on daily basis and monthly reporting of sales and refunds.

EducationalQualification:

2009 : PreUniversity (BPP) from EIILM University,India.

2002 : Secondary Education (SSLC)from St.Michael’s Convent English School, Affiliated

To Karnataka Secondary Education Examination Board,India.

OtherAcademics:

Certificate Course in Airline Ticketing & Travel Management from Amadeus Online Reservation at Doha, Qatar.

Certificate course in M.S.Office from Family Computer Centre,Doha,Qatar.

Successfully Completed GALILEO Certified Courses Basic

Good knowledge on latest internet and computer trends.

PersonalInformation:

Nationality : Indian

Date of Birth : 2ndMay 1985

Religion : Islam

Marital Status : Married.

Passport No : G 9809642

Driving License : Qatar Driving License

Languages Known : English, Arabic (Sound knowledge),Hindi, Urdu &

Kannada.

Permanent Address : Sayed Villa, Opp. St.Michael’sConventSchool.

Township Dandeli,Karnataka,India,581325

References: Available upon request.

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