SUMMARY OF QUALIFICTIONS
Passionate about Quality Assurance & Software testing
Comprehensive knowledge of software testing methodologies, Agile, scrum development
Solid understanding of software development models, and fundamentals of testing
Excellent knowledge of static techniques, test design, and test management
Strong written – verbal communication skills combined with a proactive, service-first attitude, and ability to work with a sense of urgency & attention to details
Bilingual communicator: French, German
TECHNICAL SKILLS
Cloud Platform Solution
Salesforce SaaS, Google Cloud Platform, CRM
Defects Management
JIRA, HP QC, HP ALM
Testing concepts & techniques
Fundamental Test Process, Equivalence Partitioning, Boundary Value Analysis, Test levels, Static Analysis
Software Methodologies
Agile, Waterfall, Scrum, V Model
Office Application
MS Outlook, Excel, PowerPoint, Word
Databases
MS Access, Oracle, MS SQL
PROFESSIONAL EXPERIENCE
French Tester Rogers Communications Brampton March – June 2020
Participated as a software tester in an Agile-based product development group, including release, iteration kickoffs, retrospectives, daily scrums, and other team meetings
Collaborated with business, and technical teams to understand requirements, stories, and features
Developed & executed manual French tests to test the creation of Accounts, Contacts, Opportunities, and Service validation in Salesforce, reviewed test results with Product Owner, SME and communicated testing progress to the Salesforce Test manager, business owners
Executed manual regression test suites to ensure existing functionality remains working as designed prior to each Salesforce release
Raised defects in ALM & Jira, worked with Sales, Service, Billing teams to maintain traceability matrices correlating requirements and design artifacts
Digital Marketing Specialist Contact Pest Control Inc Toronto 2018- 2019
Developed & implemented digital marketing campaigns that focused on lead generation, engagement and provocative conversions
Managed web properties and social media channels to deliver strong customer & user experiences
Created and optimized Google ads, and E-mail marketing
Continuously monitored and optimized SEO
QA Tester Smart Test Inc North York 2015- 2017
Reviewed user stories and specifications to ensure full understanding of individual deliverables
Identified test requirements from specifications, mapped test case requirements and design test coverage, and performed all aspects of verification, including functional testing, regression
Managed the execution of test activities, logged, tracked, and reviewed defects
Logged all defects in the defect management system as identified during test execution by QA & UAT
Facilitated User Acceptance Testing activities, and updated change management
Ensured that validated deliverables meet functional and design specifications and requirements
PC / LAN Analyst Aviva Canada Scarborough 2008- 2012
Provided first-level technical support to internal staff with access & authentication issues
Performed troubleshooting techniques over the phone to identify and resolved issues related to software or hardware
Ensured all incidents are properly logged, routed, escalated, in accordance with pre-determined service level agreement
EDUCATIUON
Quality Assurance & Software Testing Diploma Canadian All Care College 2017
Pre-BA German Linguistic Heidelberg University Germany
BA German Literature Mohamed V University Morocco
Translation Diploma Mainz University Germany